Pamela Hedgman
Customer service
Glenn Heights,TX
Summary
Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.
Overview
18
18
years of professional experience
Work History
Caregiver
Husband (Dementia)
Duncanville
05.2016 - 05.2023
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Accompanied clients to social events such as movies or plays.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Educated families about available resources for home health care services in the local community.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Administrative Assistant/Support Staff Supervisor
State of Oklahoma
Tulsa
12.2004 - 12.2016
- Company Overview: Tulsa Child Welfare
- Administrative support for Child Welfare Office.
- On board hiring paperwork, Background check, drug testing.
- Responsibilities included supervising an administrative or clerical unit, reception duties, court filings with District and/or Administrative Court, updating computer system with action taken, filing and various other assigned tasks.
- Require good customer service skills and the ability to maintain confidently.
- Worked with a diverse team and directly with people from diverse backgrounds specifically racial, ethnic, socioeconomic, and disabilities.
- Tulsa Child Welfare
Education
AA degree - Business
University of Phoenix
Tulsa, Oklahoma01.2004
Skills
- Customer service
- Team collaboration
- Communication skills
- Respectful and compassionate
- Dependable and responsible
- Chronic illness management
- Supportive companionship
Awards And Acknowledgements
- Art of Customer Service award – teaching
- Best of Best Administrative award
Timeline
Caregiver
Husband (Dementia)
05.2016 - 05.2023
Administrative Assistant/Support Staff Supervisor
State of Oklahoma
12.2004 - 12.2016
AA degree - Business
University of Phoenix