Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Helfert

PACE,FL

Summary

Accomplished Direct Care Supervisor at Child Youth Programs, adept in personnel management and problem-solving, significantly enhancing operational efficiency and staff professional growth. Expert in regulatory compliance and safety, with a proven track record in fostering teamwork and collaboration. Skilled in CPR/First Aid, ensuring top-notch care and safety standards. Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in childcare facilities and home-based daycare. Successfully oversee human resources, budgeting, supply management and childcare services. Develop and lead productive and efficient staff. Contribute to high-volume childcare services by providing exceptional customer service.

Overview

13
13
years of professional experience

Work History

Direct Care Supervisor

Child Youth Programs
01.2014 - Current
  • Collaborate with interdisciplinary teams to develop comprehensive solutions for operations.
  • Improve overall customer outcomes with consistent monitoring and timely improvements.
  • Ensure regulatory compliance by maintaining accurate documentation and adhering to established policies.
  • Mentor staff members, fostering professional growth and skill development.
  • Promote a safe working environment by enforcing safety guidelines and conducting regular inspections.
  • Maintain clean, neat and hazard-free areas to protect kids, personnel and families.
  • Review incident reports promptly, taking corrective action when needed to ensure lessons learned were utilized effectively moving forward.
  • Enhance operational efficiency through regular review and updating of policies as well as procedures governing child care services.
  • Facilitate smooth transitions during shift changes, ensuring continuity of care for clients.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Resolve conflicts among team members, fostering a harmonious work atmosphere conducive to excellent child care.
  • Recruit, hire and train staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Maintain 150+ staff profiles in Child Youth Management System.
  • Process, monitor, and maintain 150+ staff federal background checks.

Family Child Care Monitor

Child Youth Programs
01.2012 - Current
  • Ensure adherence to Department of Navy certification regulations and policies regarding child safety, health standards, and overall quality care provision.
  • Conduct routine assessments of childcare environments to ensure standards and policies are being adhered to.
  • Develop and assist in planning activities to provide enriching experiences during the daily development of children's cognitive, social, and emotional skills..
  • Improve overall child safety through consistent supervision and communication with childcare providers.
  • Manage administrative tasks such as Family Child Care subsidy payment processing and child registration.
  • Maintain online profiles for children and childcare providers in CYMS, FCC-CMS and CSO IT Solution.
  • Facilitate monthly trainings to provide opportunities for professional growth.
  • Partner with military base and local community resources to bring special events or guest speakers into training sessions for added enrichment opportunities.
  • Establish strong relationships with parents and childcare providers to maintain open lines of communication about children's care.
  • Collaborate with fellow monitors to develop effective strategies for marketing program to families and new childcare providers.
  • Recruit, hire and train staff, providing direct supervision, ongoing staff development and continuing education.


Education

Bachelor of Arts - Early Childhood Education Administration

University of Arizona Global Campus
San Diego, CA
08.2022

Skills

  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Adaptability and Flexibility
  • Certified Instructor CPR/First Aid
  • Self Motivation
  • Professionalism
  • Personnel Management

Timeline

Direct Care Supervisor

Child Youth Programs
01.2014 - Current

Family Child Care Monitor

Child Youth Programs
01.2012 - Current

Bachelor of Arts - Early Childhood Education Administration

University of Arizona Global Campus

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Pamela Helfert