Pamela Helms Brant
Samson,AL
Summary
Offering strong leadership qualities with readiness to learn and develop in dynamic environments. Brings ability to quickly grasp new concepts and implement effective strategies for team management and customer satisfaction. Ready to use and develop problem-solving and communication skills as a Store Manager.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Area Manager and Store Manager
Church's Chicken
09.2016 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Samson High School
Samson, AL05.1995
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Goals and performance
- Staff training and development
- Controlling costs
- Customer relationship management
- Quality assurance
- Staff scheduling
- Facility inspections
- Recruitment and hiring
- Order management
Certification
- Alabama Driver's License
- ServSafe Certification
- ServSafe Proctor Certification
Timeline
Area Manager and Store Manager
Church's Chicken
09.2016 - Current
High School Diploma -
Samson High School
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