Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pamela Herel

Wilmington,NC

Summary

Human Resources professional with strong expertise in payroll management, compliance, and employee relations. Known for fostering team collaboration and consistently achieving results. Adept at navigating changing needs and ensuring accurate, timely payroll processing. Skilled in HRIS systems, conflict resolution, labor laws and policy implementation. Recognized for reliability, adaptability, and results-driven approach.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Human Resource/Payroll Manager

Elderhaus Pace
04.2024 - Current
  • Manage employee benefits
  • Completed timekeeping records and payroll for each payroll period with ADP
  • Monitored staff by identifying problem situations and developing/implementing solutions for optimum outcomes
  • Managed QA for all employee files to adhere to company policy and Federal/State Laws
  • Investigated any allegations for employees and provided resolution per company policy
  • Managed Workman’s Comp Issues
  • Managed any paperwork for leave and termination for employees
  • Onboarding, full cycle recruitment
  • Managed employee files to adhere to all Federal and State Laws
  • Handled Unemployment Hearings

Recruiting Manager

BAYADA Home Health Care
08.2020 - Current
  • Identify division staffing needs for 16 counties
  • Work with office Directors and Regional Recruiting Director to ensure all quarterly metrics are achieved per BAYADA requirements
  • Recruit talent by identifying quality candidates, and sourcing with online and in person resources
  • Complete all processes in HRIS system Greenhouse
  • Ensure division evaluates and implements retainage of current staff by developing retention plan and implementing campaign for 1st Quarter 2021
  • Foster relationships with outside sources in the communities to increase the BAYADA name and presence
  • Rookie Recruiter 4th Quarter 2020 Award
  • Rockstar Recruiter 2nd Quarter 2021 Award
  • Recruitment growth of 19% YOY quarter
  • Onboarding, full cycle recruitment
  • Managed employee files to adhere to all Federal and State Laws
  • Handled Unemployment Hearings

Human Resources / QA Coordinator

All Ways Caring Home Care
02.2019 - 08.2020
  • Identified branch staffing needs based on Agency and external referrals for homecare and IDD departments
  • Implementing strategies of sourcing to attract applicants for vacant positions
  • Identified quality candidates by screening qualifications of HHAs, CNAs, DSPs, RNs and office staff
  • Completed all processes in HRIS system iCIMS
  • Accomplished doubling the staff size within 90 days of starting position with aggressive recruiting
  • Retained employees by creating a positive open-door policy with staff and a recognition program
  • Onboarded new hires and managed employee benefits
  • Completed timekeeping records and payroll for each payroll period with ADP
  • Evaluated, supervised, trained, and provided feedback to HHA and Direct Care Staff to ensure quality care and service
  • Monitored staff by identifying problem situations and developing/implementing solutions for optimum outcomes
  • Managed QA for all employee files to adhere to company policy and Federal/State Laws
  • Investigated any allegations for employees and provided resolution per company policy
  • Managed Workman’s Comp Issues
  • Managed any paperwork for leave and termination for employees
  • Resolved Client-related issues
  • Partnered and communicated with all members of the client’s circle of care
  • Managed diverse payor sources by ensuring proper documentation and record-keeping for agency payors
  • Managed and determined client service schedules to ensure adequate staffing and visits for payment

Verification Specialist

Accurate Background
08.2014 - 12.2018
  • Worked remote in fully set dedicated home office
  • Investigated work history and references over the phone, in person and electronically to validate information
  • Reviewed appropriate records to obtain facts about individuals
  • Ran background checks of individuals to obtain data on character, financial status, and personal history
  • Created and submitted reports regarding background investigations, highlighting any special findings
  • Gave input on how to improve training and employee productivity
  • Selected to train current employees on all jobs of verifications department to maintain coverage of all roles due to being SME
  • Coached employees who could not meet weekly percentage goals on how to increase their productivity
  • Developed, designed, and trained all employees on the PREA division

Education

Master of Science - Human Resource Management

Troy University
Troy, AL

Bachelor of Science - Commerce and Business Administration

The University of Alabama
Tuscaloosa, AL

PhD. - Business Management Concentration Human Resources Management

Capella University
01-2027

Skills

  • Employee relations
  • Payroll management
  • Recruitment strategies
  • Benefits administration
  • Labor law compliance
  • Maintaining employee records
  • Compliance
  • Reporting expertise
  • Unemployment benefits claims
  • Onboarding, training, and development
  • Attention to detail
  • Time management

Certification

  • Human Resource Certification, SHRM – SCP
  • NC Notary

Timeline

Human Resource/Payroll Manager

Elderhaus Pace
04.2024 - Current

Recruiting Manager

BAYADA Home Health Care
08.2020 - Current

Human Resources / QA Coordinator

All Ways Caring Home Care
02.2019 - 08.2020

Verification Specialist

Accurate Background
08.2014 - 12.2018

Bachelor of Science - Commerce and Business Administration

The University of Alabama

Master of Science - Human Resource Management

Troy University

PhD. - Business Management Concentration Human Resources Management

Capella University

Similar Profiles

CREATE PROFILE
Pamela Herel