Pamela Herrell

• Customer Relationship Retention
• Staff and Project Scheduling
• POS Configuration and System Administration
• Project Management
• Task Force Team for Resorts and Retail openings
• POS Implementation, Install, Tech Service& Support
• Inventory Control
• Managed Scope of Work (creep) and Deadlines
• Team Leader
• Onsite Client Training
• Onsite Go Live Support
• Past Utilized Products: Company proprietary software, Excel, Word, Outlook, PowerPoint POS: Shiji Infrasys, InfoGenesis Aloha QS/TS, Clover Bypass, HD Ping Digital Boards, Zoho Desk, Clarizen
• Current Project: Simplify Project Manager Hotel Rollout for 80+ Hotels Managed and Franchised

• My current assignment, Project Manager for Infrasys Simplify conversions with a Major Hotel Group to roll out the new POS to 80 Managed and Franchised properties
• The timeline is to be completed by the end of November 2023
• As a Senior Project Implementation Specialist, I travel to hotel operations across the country to install products, train teams, maintain scope of projects, support Go Live and post Live operations
• I have had the pleasure of leading, supporting, many properties since Fall of,
• Collaborating with our customers from the initial workbook consultation through go live opening has made for an exciting time
• Time management and staying fluid to the changes that these times have brought are our strength.

• On the opening team as Supervisor for Retail, overseeing 2 anchor restaurants and 35 plus event-based food and beverage venues
• Planned installation and supported at Cashman field Ballpark for the Las Vegas 51’s for season opening 2017 – closing 2018
• Staff levels of 20 – 300 for events
• Bypass POS System and Hd Ping digital Boards Administrator, worked with the Controller and Retail team to ensure proper financial controls were in place and followed for revenue reports and accounting audits, I planned, configured, implemented training, CBA, deployed, serviced and supported venues equipment, and created cashiering processes and procedures or over 80 events a year
• Planned and Implemented configuration, deployment, installed and supported the event venue POS requirements for 80+ convention yearly events
• Installed 10-190 terminals per event, conducted cashier training, QA tested, provided in-event service and support
• In 2018 I configured, installed, and supported approximately 600 terminals for POS event needs
• Duties required working closely with Controller, Accounting, and Operations to deliver all Retail and Beverage POS needs in a timely manner
• Provided daily sales flash reports and updates and maintain system internal audit compliant controls to Finance and Management team.

• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.
• Maintained clean, neat, and operational facilities to serve program needs.
• Assisted with special events and programs.

• Defined, implemented, and revised operational policies and guidelines.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Oversaw day-to-day production activities in accordance with business objectives.
• Achieved team goals through formalized training plans, coaching, and performance management.
• Monitored budget and utilized operational resources.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
• Monitored and coordinated workflows to optimize resources.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Mentored and coached team members to foster productive and engaging work environment.
• Analyzed business operations and implemented strategies to improve operational cohesiveness.
• Analyzed customer feedback and identified areas for improvement to drive business success.
• Developed systems and procedures to improve operational quality and team efficiency.
• Established and monitored quality assurance standards to achieve operational excellence.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Managed daily Business Operations for the Las Vegas office
• Managed scheduling for support/service, sales and technician teams
• Focused on client retention, relationship building, sales and technical support
• Responsibilities included: employee reviews, payroll/expense review and approval, review of budget and forecast plan, hiring on-boarding, discipline/coaching, termination, facility maintenance, negotiation of lease, review/plan/manager projects scope of work, audit sales contracts, billing and collections
• Provided customer guidance and recommendations throughout the project Implementation, Staff Training, and on-site go-live event support
• Systems Supported and Used: Aloha POS QS and Table Service, CyberShift/Sum Total - Payroll, NetSuite - Accounting, Command Center – Central Support, ITSM, GEMS, and EAutomate – Service Tracking/Billing, UPS and FEDEX
• Outlook, Microsoft Office Suite Service Tracking/Billing, UPS and FEDEX
• Outlook, Microsoft Office Suite
• Corporate Sourcing and Materials

• Controlled and managed RedRock MMS
• Programmed item configuration
• Managed system audit operations and collated data for audit reviews
• Deliverables: training and support for the company users, purchase invoice management, daily and monthly audit report set up and management business support.
• Coordinated with project management on database development timelines.
• Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.

Inventory Control Supervisor duties: Ensure the proper auditing of all Food & Beverage deliveries, control and audit the flow of goods from receiving to storeroom and kitchen areas and the flow of goods between different kitchen areas (transfers). Established Food & Beverage costs and analyzed monthly on the performance of the F&B outlets. Controlled the flow of goods in and out from the following areas: receiving, storeroom, Main Kitchen and F&B outlets. Lead the monthly property wide physical, 8-million-dollar, Wine inventories and prepared the physical inventory reports for the following: food & beverage wine & beer and cigar consignment in all F&B outlets. Supervised a team of 12-19 Cost Accountants, Material Runners, and Checkpoint Control staff. Worked with Warehouse management for transporting fulfilled orders from the warehouse to the 45+ Food & Beverage Restaurants, Bars, Banquets, and Allocated Kitchens.
F&B Analyst duties: Assisted F&B Director. Maintained daily and monthly food cost and beverage cost reports per outlet. Added recipes before implementation of a new dish on the menu to produce Food Cost numbers. Prepared month end closing reports for the following: Food, Beverage, Mini-Bar, Tobacco, Staff Cafeteria and Allocated Support Kitchens. Created excel reports for sales statistics on a daily and monthly basis. Created reports from POS to review slow moving items, high-cost item, and low-cost item to discuss with the executive chefs. Supported monthly P&L statement per F&B outlet reviews. Assisted all F&B General Manager and Exec Chefs with revenue, sales costs, and product mix questions. Advised F&B Manager on sales statistics, cost of sales, profit, and performance of outlets. Monitored and adjusted POS database and recipes as necessary in accordance with Finance Policy. I was the property control and administrator of Companies POS – InfoGenesis

• Responsibilities: Analyzed and developed highly efficient business processes, worked closely with internal teams to analyze current processes and technology utilization and developed solutions to address users' needs, participated in quality assurance testing of systems and solutions; particularly during the user acceptance testing (UAT) phase of each assigned project within business group
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Drafted reports on company financial metrics to assess successes and account for deficiencies.
• Developed and implemented data governance policies and procedures.

• Evaluated suppliers to maintain cost controls and improve operations.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Established foundational processes for business operations.
• Established, optimized and enforced business policies to maintain consistency across industry operations.
• Discovered areas of improvement by generating quarterly operational and sales reports.
• Generated revenues yearly and effectively capitalized on industry growth.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.