Years of professional experience
Pamela Herrick
Rochester
Summary
Dynamic consultant with over 20 years of experience implementing MEDITECH systems, including Expanse, Magic, CS, and 6.x, as well as leading Pharmacy and Order Management modules. Proven track record in driving business transformation through strategic planning, operational workflow assessments, and gap analysis, ensuring regulatory compliance and adherence to project timelines. Expertise in managing cross-functional teams and delivering measurable results through effective stakeholder engagement and comprehensive solutions. Currently serving as the Senior Pharmacy Consultant for HCA Healthcare in Nashville, TN, a strong commitment to enhancing operational efficiency and client satisfaction across various healthcare implementations. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
27
27
Work History
Pharmacy Senior Consultant
CereCore
03.2023 - Current
- Led cross-functional teams to develop and implement strategic solutions for client challenges.
- Analyzed client needs and devised tailored consulting strategies to enhance operational efficiency.
- Facilitated workshops and training sessions to elevate stakeholder engagement and knowledge transfer.
- Managed project timelines and deliverables, ensuring alignment with client objectives and standards.
- Developed comprehensive reports highlighting findings, recommendations, and actionable insights for clients.
- Mentored junior consultants, fostering professional growth through guidance on best practices and methodologies.
- Identified opportunities for process improvement, driving initiatives that enhanced service delivery quality.
- Built strong relationships with key stakeholders, promoting collaboration to achieve project goals effectively.
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
- Evaluated clients' needs and created plan of action to provide solutions.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Exceeded customer requirements with accurate and deliverable solutions.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Developed custom solutions based upon clients' strict requirements.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
- Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
PHA Consultant - 1099 w/ Mazars (Homeland LLC)
United Medical Center
07.2020 - Current
- Assisted IT department to complete First Databank Load as that pharmacy system maintenance has not been completed and the system has over 200 obsolete NDC numbers.
- Worked with Intensivist and PHA director to build critical care drip titrations with standard PHA admin criteria with screens approved by P&T and Med Exec Committee
- Assisted in identifying issues with billing for items missing billing codes or not having valid NDC numbers
- Performed chart audits for billing when questioned billing of medications not documented appropriately in the emergency room.
Pharmacy Lead
MedCity Consulting Group, LLC
01.2019 - Current
- Pharmacy Lead – a strategic partnership - Owner
- Subcontractor with CereCore working on HCA Meditech Expanse project March 2022 – to present
- Subcontractor with Continuum Health on Christus Health – supporting Meditech Client Server while Epic transition
- Subcontractor HCTI with Winneage Health Services – Meditech Maas Expanse Implementation – Pharmacy Lead
- Subcontractor – Order Set Pharmacy Lead – Willis Knighton Health System
- Subcontractor – Berkshire Health System – Pharmacy/Order Set Lead
- Subcontractor – United Medical Center – Pharmacy – Meditech Magic Maintenance
Pharmacy Lead
Homeland LLC
04.2020 - 03.2022
- We are working to build pharmacy practice and 340B practice for Homeland as a company partner.
- Pharmacy and IDM training for a client in Montana converting to Expanse – North Valley Hospital
- Current role with Willis-Knighton as consultant OM Lead for Expanse implementation
OM Consultant Team Lead – 1099 w/ Santa Rosa (MedCity Consulting Group LLC)
Berkshire Health Systems
01.2019 - 03.2020
- Ensure all the OM/eRX areas, including Zynx Order Sets, are built, tested, and facility trained appropriately to implement the 6.16 MEDITECH Expanse with Ambulatory and Oncology successfully.
- Work with MT specialists to coordinate resources for integrated training, on-site sessions, webinar presentations, and conference calls.
- Keep CIO/ and site project manager informed of all events affecting the implementation of the clinical applications.
- Provide a consistent approach throughout the implementation.
- Work closely with the Project Management, Revenue cycle lead, physician coordinator, and other crucial project teams to ensure communication and work efforts are not occurring in silos.
- Conduct weekly OM team meetings with PAPD/PHA/IDM/LAB/PCS teams to coordinate building efforts and standardization.
- Reviewed current state workflows and worked with the team on the design of future state workflows.
- Maintain policies and procedures defined by the site.
- Follow the appropriate decision documentation process, and proper leadership approval for sign-off is received.
- Attend training sessions for the clinical applications to learn the application and integration to help support the clinical teams.
- Work with the project management tools and manager. Meet project deadlines.
Senior Clinical Consultant – Full-Time Employee
Parallon Technology Solutions, Nashville, TN
01.2010 - 01.2019
- HCA Gulf Coast Acquisition Projects
- Project Date: Sept. 2018 – Jan. 2019
- Pharmacy Build Team
- Working with Pharmacy Team to ensure that the facilities are going live: Tomball, Houston NorthWest, Park Plaza, Cyfair, and Cyfair North are ready for go-live. Each facility is moving from different systems to HCA Magic 5.67.
- Hill Country Memorial
- Project Date: June 2017 – August 2018
- Clinical Lead
- Ensure all the Clinical modules/Ambulatory Modules are built, tested, and facility trained appropriately to successfully implement 6.16 MEDITECH with Ambulatory Work with MT specialists to coordinate resources for integrated training, on-site sessions, webinar presentations, and conference calls.
- Inform CIO/ and site project manager of all events affecting the implementation of the clinical applications
- Follow a consistent approach throughout the implementation.
- Work closely with the Project Management, Revenue cycle lead, physician coordinator, and other crucial project teams to ensure communication and work efforts are not occurring in silos.
- Conduct weekly clinical team meetings.
- Review current state workflows and work with the team on the design of future state workflow.
- Follow and maintain policies and procedures defined by the site.
- Follow appropriate decision documentation process and leadership approval for sign-off.
- Attend training sessions for the clinical applications to learn the application and integration to help support the clinical teams.
- Define critical paths and work with the project management tools and manager to meet deadlines.
- Facilitate multi-disciplinary meetings to develop workflow design and understand the integration.
- Work with project management and leadership on Risks, Actions, Issues, and Decision identification and management.
- Work with the project management and leadership teams on the integrated testing, parallel testing, training, and go-live implementation events.
Provider Training – (Subcontracted to Navin Hafty through Parallon)
Swedish Covenant Web Acute and Web MD
03.2017 - 05.2017
- Provided providers in MEDITECH WebAcute and Web MD training for physicians. Provided go-live support.
Pharmacy Lead
Thomas Health System
02.2016 - 03.2017
- I functioned as the lead for the MEDITECH 6.15 Pharmacy installation for two facilities, St. Francis and Thomas Memorial hospitals. Responsibilities include the complete build of the Pharmacy MEDITECH 6.15 system. I facilitated Workflow gap analysis sessions, and I assisted with current/future state workflow and training to the core team. The site went live successfully on March 1.
Education
Associates of Occupational Pharmacy Technology -
Fayetteville Technical Community College
Bachelor of Health Information Management - undefined
Western Governors University
01.2021
Skills
- Strong Leadership Skills
- Work Independently
- Team Player
- Strong Analytical and Design Skills
- Interpersonal Skills, Customer Service Oriented
- Strong Communication Skills (Verbal and Written)
- Project Management Skills
- Pharmacy Technician (34 years)
- Process and Gap Analysis
- Strategic planning
- Software implementation
- Teamwork mindset
- Consulting
- Change management
Timeline
Pharmacy Senior Consultant
CereCore
03.2023 - Current
PHA Consultant - 1099 w/ Mazars (Homeland LLC)
United Medical Center
07.2020 - Current
Pharmacy Lead
Homeland LLC
04.2020 - 03.2022
Pharmacy Lead
MedCity Consulting Group, LLC
01.2019 - Current
OM Consultant Team Lead – 1099 w/ Santa Rosa (MedCity Consulting Group LLC)
Berkshire Health Systems
01.2019 - 03.2020
Provider Training – (Subcontracted to Navin Hafty through Parallon)
Swedish Covenant Web Acute and Web MD
03.2017 - 05.2017
Pharmacy Lead
Thomas Health System
02.2016 - 03.2017
Senior Clinical Consultant – Full-Time Employee
Parallon Technology Solutions, Nashville, TN
01.2010 - 01.2019
Bachelor of Health Information Management - undefined
Western Governors University
Associates of Occupational Pharmacy Technology -
Fayetteville Technical Community College