PAMELA MILSON
TEMPLE,GA
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
12
12
years of professional experience
Work History
Dispatcher
Dana Companies
05.2024 - 03.2025
- Process spot requests and develop new sales strategies to improve business. Resolve freight discrepancies in a timely manner. Respond to customer concerns and queries professionally. Maintain positive and productive relationships with customers. Identify and contact qualified carriers for freight services. Negotiate contract and pricing agreements with carriers. Provide special discounts and promotions to customers.
- Contact current and potential customers for new business opportunities.
- Maintain strong relationships with multiple carriers.
- Ensure that freight paperwork is completed and approved before transportation. Maintain freight files and customer receipts for reference purposes
Plan and coordinate pick-up and delivery schedules. Work with Shippers, Carriers and Dispatchers to manage the schedules. Track and report shipment status to customers. Manage multiple deliveries,
Dispatcher
Verida
10.2023 - 12.2024
- Answers phones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals.
- Places orders in computer system.
- Provides information for provider, along with projected service times.
- Transfers calls to appropriate regional team members.
- Identifies, researches, and resolves issues using the computer system.
- Follows-up on customer inquires not immediately resolved.
- Completes call logs and reports.
- Organizes, plans, and optimizes daily trip route assignments in a cost effective and efficient manner.
- Provides support to other company departments and offices regarding trip assignment.
- Ensures short and long range planning is performed to identify trips that require eligibility verification.
- Answers telephones, handles calls, routes to appropriate individual or takes messages. Ensures customers, vendors and employees are handled in a professional and courteous manner.
- Follows company policies and procedures
- Performs other duties as assigned.
Property Manager/Accountant
SK Commercial Realty
06.2020 - 10.2022
- Maintained bookkeeping databases and spreadsheets, updating information as needed. Prepared daily journal entries and checked entries for accuracy. Assisted with the preparation of detailed property accounting reports. Performed month-end closings. Ensured proper GL coding of invoices. Identified and resolved issues with property accounts. Reviewed and analyzed accounting statements. Documented and reviewed bank loan balances. Maintained accurate journal entries. Reconciled balance sheets and identified any discrepancies. Tenant screenings as well as leasing and eviction experience. Communicated with clients and customers to request rent payment and arrange payment plans. Addressed and handled tenant complaints and maintenance requests in a timely manner. Operational knowledge of property management program MRI.
Lead Dispatcher
Landstar
08.2018 - 01.2020
- Plan and coordinate pick-up and delivery schedules. Work with Shippers, Carriers and Dispatchers to manage the schedules. Track and report shipment status to customers. Manage multiple deliveries, process spot requests and develop new sales strategies to improve business. Resolve freight discrepancies in a timely manner. Respond to customer concerns and queries professionally. Maintain positive and productive relationships with customers. Identify and contact qualified carriers for freight services. Negotiate contract and pricing agreements with carriers. Provide special discounts and promotions to customers.
- Contact current and potential customers for new business opportunities.
- Maintain strong relationships with multiple carriers.
- Ensure that freight paperwork is completed and approved before transportation. Maintain freight files and customer receipts for reference purposes
Food Service Manager
Chattahoochee Hills Charter School
06.2017 - 05.2018
- Trained/managed/supervised kitchen personnel, assigned daily/weekly/monthly duties for food prep/production along with cleaning responsibilities. Made sure recipes were followed correctly to maintain correct serving sizes and to ensure quality of food in order to eliminate costly food waste. Forecasted/planned menus according to budget. Ordered/received foods, paper and cleaning supplies and any other items needed to run the kitchen efficiently and effectively. Responsible for proper operation/maintenance of kitchen equipment including proper safety and sanitation. Compiled and transmitted all daily/weekly/monthly reports. Other responsibilities include but not limited to prepare/ cook/serve food, dish room
CSR - Customer Service Representative/Office Asst. Manager/Inventory Specialist/Front
Sure Heat Manufacturing
07.2013 - 07.2017
- Manage large amounts of incoming calls and identify and assess customers' needs to achieve satisfaction, build sustainable relationships of trust through open and interactive communication, provide accurate, valid and complete information by using the right methods/tools to meet personal/customer service team sales targets and call handling quotas, handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts with credit cards, cash or checks and file documents or process orders, follow communication procedures, guidelines and policies, take the extra mile to engage customers, accounts payable, accounts receivable, responsible for scheduling trucks, inventory management, shipping and receiving. Greeting customers and handling incoming phone calls and direct to correct office personnel.
Education
High School Diploma -
Wills High School
Smyrna, GA05-1987
Skills
- Strong communication skills
- Freight rate negotiation
- Effective decision making
- Deadline oriented
- Transportation management systems
- Dispatch software proficiency
- Efficient time management
- Route planning expertise
- Documentation and paperwork
- Telephone etiquette
- Data entry
- Updating logs
Timeline
Dispatcher
Dana Companies
05.2024 - 03.2025
Dispatcher
Verida
10.2023 - 12.2024
Property Manager/Accountant
SK Commercial Realty
06.2020 - 10.2022
Lead Dispatcher
Landstar
08.2018 - 01.2020
Food Service Manager
Chattahoochee Hills Charter School
06.2017 - 05.2018
CSR - Customer Service Representative/Office Asst. Manager/Inventory Specialist/Front
Sure Heat Manufacturing
07.2013 - 07.2017
High School Diploma -
Wills High School
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