Pamela Hines
Colonial Heights ,VA
Summary
Dynamic leader with a proven track record at the Virginia Department of Transportation, excelling in team leadership and complex problem-solving. Enhanced team performance and customer satisfaction through effective communication and negotiation skills. Achieved significant improvements in project management and staff development, ensuring legal compliance and efficient acquisitions of right of way ensuring budgets and schedules were met.
Overview
24
24
years of professional experience
Work History
Asst. Regional Right of Way and Utilities Manager
Virginia Department of Transportation
10.2021 - 10.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and provided guidance to a team of Agents within the Southeast Regional on securing acquiring right of way and utilities on projects.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed and maintained relationships with internal and external customers.
Right of Way Acquisitions Manager
Virginia Department of Transportation
09.2013 - 09.2019
- Communicated acquisition updates to senior leadership, keeping them informed on progress and potential roadblocks throughout the process.
- Increased efficiency in the acquisitions process by streamlining communication channels and implementing project management tools.
- Oversaw legal compliance during acquisition processes by closely collaborating with internal legal teams.
- Improved negotiation skills through training programs for better deal outcomes.
Right of Way Agent II
Virginia Department of Transportation
02.2004 - 08.2013
- Performed deed closings with landowners providing excellent customer service.
- Researched real estate records and prepared current owner to full title examinations.
- Closed land acquisitions ranging from simple fee simple acquisitions to complex full takes.
- Negotiated with non-profit organizations and completed closings.
- Provided excellent customer service to internal and external customers.
- Trained new employees.
Engineering Technician III
Virginia Department of Transportation
01.2001 - 02.2004
- Reviewed negotiation and appraisal reports.
- Prepared and marked State highway plan sheets for inclusion into offer packages.
- Reviewed offer packages for accuracy.
- Computed acreages in CADD and prepared the Right of Way Data Sheets.
Education
No Degree - Computer Programming
Bright Point Community College
Chester, VA09.1986
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Project Management
- Performance Management
- Staff Development
- Performance Evaluations
Timeline
Asst. Regional Right of Way and Utilities Manager
Virginia Department of Transportation
10.2021 - 10.2024
Right of Way Acquisitions Manager
Virginia Department of Transportation
09.2013 - 09.2019
Right of Way Agent II
Virginia Department of Transportation
02.2004 - 08.2013
Engineering Technician III
Virginia Department of Transportation
01.2001 - 02.2004
No Degree - Computer Programming
Bright Point Community College
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