Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Pamela Hinostroza

Delray Beach,FL

Summary

Adept at transforming challenges into solutions, I leveraged my data analysis and customer service expertise at TransUnion to enhance operational efficiency and client satisfaction. My knack for streamlining processes and fostering team collaboration has consistently driven positive outcomes, showcasing my ability to lead and innovate within dynamic environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Administrative Assistant

TransUnion
09.2019 - Current
  • Assisted with human resources tasks such as submitting time-off requests per company policy guidelines.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Managed onboarding of new employees by providing equipment, system access, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Supported executive team through scheduling meetings, balancing complex calendars to ensure optimal use of time, coordinating travel arrangements, ensuring cost-effective and timely accommodations and transportation, and organizing itinerary.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Transcribed and organized information to assist in preparing presentations.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed event logistics and operations, catering for over 40 participants.
  • Brainstormed and implemented creative event concepts and themes.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Performed research to collect and record industry data.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.

Assistant Supervisor

Hair Club
10.2015 - 08.2019
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Supervised up to 30 sellers in providing excellent customer service to callers requiring assistance for directions and translation issues.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
  • Developed process controls and metrics for daily management of call center.
  • Spearheaded cross-functional projects aimed at enhancing operational efficiencies within the organization.
  • Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
  • Created reports to monitor and track key performance indicators.
  • Provided technical support for troubleshooting reporting issues.

Accounting Assistant

Hair Club
02.2017 - 06.2017
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Input financial data and produced reports using Great Plains and Excel.

Telemarketing Sales Representative

Hair Club
02.2012 - 10.2015
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Recorded contact information of customers and potential customers in internal database.
  • Boosted overall team performance with regular contribution of ideas, strategies, and tips during team meetings.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Overcame objections from potential clients through effective negotiation skills, resulting in successful closure of deals.
  • Increased sales leads by consistently making outbound calls and effectively communicating product benefits to potential customers.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Implemented upselling techniques to increase revenue and move product.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Translated scripts from English to Spanish and French.

Data Entry Clerk

Webnet Holdings
01.2010 - 02.2012
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Followed data entry protocols, rules and regulations.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Receptionist

Refinance.com
08.2007 - 01.2010
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Organized, maintained and updated information in computer databases.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled assignments independently with good judgement and critical thinking skills.

VIP Lounge Manager

Marriott
09.2006 - 08.2007
  • Enhanced customer satisfaction by implementing efficient lounge management strategies.
  • Promoted an exceptional guest experience by maintaining a clean, inviting, and comfortable atmosphere in the lounge area.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with food and beverage department for corrective action planning to limit expenses.

Server

Ruby Tuesday
09.2005 - 09.2006
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Answered customers' questions, recommended items, and recorded order information.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Restaurant Hostess

Ruby Tuesday
01.2005 - 09.2005
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Answered customer questions about hours, seating, and menu information.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Checked in with servers to confirm preparedness before seating customers.
  • Completed daily side work and opening and closing duties without fail.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.

Sales Associate

American Eagle Outfitters, Inc
11.2004 - 01.2005
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed efficient cash register operations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

Bachelor of Science - Economics

Florida Atlantic University
Boca Raton, FL

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • Microsoft Outlook
  • Scheduling
  • Strong Problem Solver
  • Scheduling and calendar management
  • Invoice Processing
  • Documentation And Reporting
  • Microsoft PowerPoint
  • Data Visualization and Presentations
  • Python Programming
  • Data Analysis
  • SQL
  • Tableau
  • Machine Learning
  • ETL processes
  • Git
  • Project Management
  • Logistics Management
  • FLUENT IN SPANISH
  • Verbal and written communication
  • Advanced Grammar Knowledge
  • Salesforce
  • Javascript
  • HTML
  • Adobe Photoshop
  • MongoDB
  • Public Speaking
  • Planning and coordination
  • New Hire Training

Certification

  • Data Analytics University of Miami 2021: a 24-week intensive program focused on gaining technical programming skills in Excel, VBA, Python, R, JavaScript, SQL, and Mongo Databases, Tableau, Big Data, and Machine Learning.

Languages

Spanish
Native or Bilingual
French
Limited Working

Timeline

Administrative Assistant

TransUnion
09.2019 - Current

Accounting Assistant

Hair Club
02.2017 - 06.2017

Assistant Supervisor

Hair Club
10.2015 - 08.2019

Telemarketing Sales Representative

Hair Club
02.2012 - 10.2015

Data Entry Clerk

Webnet Holdings
01.2010 - 02.2012

Receptionist

Refinance.com
08.2007 - 01.2010

VIP Lounge Manager

Marriott
09.2006 - 08.2007

Server

Ruby Tuesday
09.2005 - 09.2006

Restaurant Hostess

Ruby Tuesday
01.2005 - 09.2005

Sales Associate

American Eagle Outfitters, Inc
11.2004 - 01.2005

Bachelor of Science - Economics

Florida Atlantic University

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Pamela Hinostroza