Pamela Hodge
Dallas,TX
Summary
Highly dependable, ethical and reliable professional leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Coordinator
SMU
06.2024 - Current
- Manage law campus tool functionality and media access systems.
- Subject matter expert on eprocurement and purchase order requisitions.
- Allocate resources, direct personnel and maintain deliverables of campus projects.
- Enhance team collaboration through regular vendor meetings, fostering a positive work environment for increased campus security.
- Supervise multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Manage budgets effectively, ensuring resource allocation was optimized for maximum project success.
Sr. Manager
Vendor Resource Management
01.2020 - 09.2023
- Directed overhaul of company's IT infrastructure, improving data security and operational resilience.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Partner with HR on hiring, coaching and discipline protocols
AVP, Operations
Pacific Union Financial
09.2013 - 12.2019
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Increased revenue by developing targeted sales strategies tailored to specific customer segments.
- Assisted in recruiting, hiring and training of team members.
- Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
- Developed and maintained strong relationships with clients, resulting in increased business opportunities.
- Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
Education
Associate of Arts - Criminal Justice
Dallas College
Farmers Branch, TX05.2025
Skills
- Customer service
- Operations management
- Project coordination
- Multitasking and organization
- Decision-making
- Strategic planning
- Resource allocation
- Leadership
- Vendor management
- Budget management
Timeline
Coordinator
SMU
06.2024 - Current
Sr. Manager
Vendor Resource Management
01.2020 - 09.2023
AVP, Operations
Pacific Union Financial
09.2013 - 12.2019
Associate of Arts - Criminal Justice
Dallas College
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