PAMELA HOGU
Aurora, Colorado
Summary
Motivated Representative with deep expertise in customer engagement and relationship management. Successfully drives sales and builds long-lasting client connections by understanding customer needs and delivering tailored solutions. Consistently enhances team performance and contributes to meeting and exceeding targets. Brings strong communication skills and proactive approach to resolving issues, ensuring high levels of customer satisfaction and loyalty. Seeking a challenging position within a visionary financial institution that offers the opportunity for further career growth and exposure
Overview
7
7
years of professional experience
Work History
Centralized Wires Representative
FirstBank
Lakewood, CO
05.2024 - 09.2024
- Process incoming wire transfer files and outgoing wire transfer files for sanctions screenings to ensure compliance with the Bank Secrecy Act
- Review and apply incoming wires with correct customer and account information
- Process outgoing foreign wire transfer requests from branch locations
- Review, document, and approve check requests (within approval limits) for customers utilizing FirstBank's Remote Check Printing Service via Check Partner Enterprise
- Provide customer service support to internal and external customers
- Monitor FirstBank's correspondent bank account with the Federal Reserve and notify appropriate personnel in the event of an overdraft
- Ensure all tasks are performed within compliance requirements
- Perform other duties and projects as assigned
- Understand and comply with all provisions of the Safety in the Workplace policy
Records Retention Representative
FirstBank
Lakewood, CO
02.2024 - 05.2024
- Organized bundles of scanned customer documents; verified accuracy of CIF, title and document type; added appropriate barcode to documents, preparing files for import into Document Imaging through ADI
- Sorted and processed bundles of signature capture from branch personnel, verified and imported signatures to accounts
- Processed and organized mailed in deposits, mailed in Bill Pay Checks for deposit, and processed mailed in Credit Card payments
- Sorted and logged returned mail including researching accounts, attempting customer contact via phone call and email to obtain new or verify existing address
- Processed all returned debit cards under dual control and logged any attempts at customer contact to verify/update address
- Processed incoming and outgoing packages and deliveries from the dock at Headquarters
- Analyzed and processed all incoming verification of deposit requests
Personal Banker
FirstBank
Aurora, CO
01.2023 - 02.2024
- Received and processed checks and cash for deposit, verified amounts, and validated deposit slips
- Balanced currency, coin, and checks, and calculated end-of-shift transactions daily
- Maintained a strong understanding of FirstBank's policies, standards and procedures to ensure the security of bank and client assets
- Assessed risks during business decisions, and helped clients to make the safest and most beneficial financial choices possible
- Recognized the transaction needs of clients and educated clients about digital self-service options
Teaching Assistant
University of Colorado Denver
Denver, CO
05.2021 - 06.2022
- Provided the professor with information on each student’s achievement and progress on written assignments
- Monitored student progress across two semesters in six courses; assisted students in accomplishing established learning objectives
Intern
Colorado Lending Source
Denver, CO
02.2018 - 04.2018
- Reviewed hundreds of loan applications for approval and maintained account records
- Worked with the collections department and negotiated payment arrangements for customers who had delinquent loans
- Analyzed applicant’s financial status, credit, and property evaluations to determine their feasibility
Intern
Maxx Properties
Denver, CO
06.2017 - 07.2017
- Advertised vacant spaces to attract new tenants; screened prospective tenants
- Addressed, investigated, and resolved tenant complaints and documented actions taken
- Used Yardi housing database system to calculate annual rent totals and recommended rental pricing strategies to maximize profitability and revenue generation
Education
Bachelor of Science - Business Administration, Management
University of Colorado Denver
Denver, CO05.2022
Skills
- MS excel proficiency
- Customer relations
- Compliance
- Account management
- Payment processing
- Digital Banking
- Customer service
- Data entry accuracy
- Risk assessment
- Regulatory compliance
- Business growth and retention
- Account servicing
Timeline
Centralized Wires Representative
FirstBank
05.2024 - 09.2024
Records Retention Representative
FirstBank
02.2024 - 05.2024
Personal Banker
FirstBank
01.2023 - 02.2024
Teaching Assistant
University of Colorado Denver
05.2021 - 06.2022
Intern
Colorado Lending Source
02.2018 - 04.2018
Intern
Maxx Properties
06.2017 - 07.2017
Bachelor of Science - Business Administration, Management
University of Colorado Denver
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