Summary
Overview
Work History
Education
Skills
Affiliations
Bowling,
Timeline
Generic

Pamela Holick

Frisco,TX

Summary

Dynamic and results-oriented professional with extensive experience in customer service and relationship development, notably at GrassPerson Lawn and Landscape. Excelled in enhancing customer satisfaction and sales through exceptional service and product knowledge. Proven track record in improving operational efficiency and meticulous attention to detail. Skilled in customer relationship management and administrative support.

Overview

43
43
years of professional experience

Work History

Inside Sales Representative

GrassPerson Lawn and Landscape
08.2023 - 08.2024
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Set up new accounts, established customer credit and set up payment methods.

Office Assistant

Big “D” Roofing Co. Inc.
06.2009 - 09.2021
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.

Clerical Support Associate

Brown Graphics
10.2008 - 03.2009
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Received, sorted, and distributed incoming mail.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted in improving overall team productivity by providing clerical support, including photocopying, scanning, and arranging meetings.

Office Assistant

Specialty Products, Inc.
08.2006 - 07.2008
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.

Office File Clerk, , Paraprofessional

Garland ISD
03.2000 - 06.2005
  • Facilitated smooth functioning of daily activities through meticulous management of both physical and digital file storage systems.
  • Improved overall efficiency within the department by cross-training colleagues on proper file maintenance procedures.
  • Assumed responsibility for securely archiving inactive files as per company retention guidelines.
  • Provided exceptional customer service when responding to inquiries regarding file availability or location within the system.
  • Assisted in reducing document search time by accurately cataloging and labeling files according to established protocols.

Business Office Assistant

Tri-City Hospital Medical Center
06.1989 - 02.1991
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Streamlined office operations by implementing efficient filing systems and organizational practices.
  • Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
  • Contributed to significant reduction in overdue accounts by supporting accounts receivable process.

Store Team Member

Deeper Life Book Store
05.1987 - 04.1989
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.

Office Administrative Assistant

Republic Distribution Co.
01.1985 - 05.1987
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Maintained inventory of office supplies and placed orders.

Administrative Assistant

JCPenney Regional Office
12.1981 - 01.1985
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Art History

Eastern Michigan University
Ypsilanti, MI

Fine Arts

Madonna College
Livonia, MI

High School Diploma -

Lee M. Thurston High School
Redford, MI
06.1976

Skills

  • Customer Service
  • Attention to Detail
  • Exceptional customer service
  • Cheerful and energetic
  • Product Knowledge
  • Relationship Development
  • Upselling and Cross Selling
  • Customer Relationship Management
  • Email and Phone Etiquette

Affiliations

  • Crossridge Church

Bowling,

Sanctioned member USBA, League member Lewisville Mixed, Team member. This is a sport I thoroughly enjoy having bowled since I was a child. 

Timeline

Inside Sales Representative

GrassPerson Lawn and Landscape
08.2023 - 08.2024

Office Assistant

Big “D” Roofing Co. Inc.
06.2009 - 09.2021

Clerical Support Associate

Brown Graphics
10.2008 - 03.2009

Office Assistant

Specialty Products, Inc.
08.2006 - 07.2008

Office File Clerk, , Paraprofessional

Garland ISD
03.2000 - 06.2005

Business Office Assistant

Tri-City Hospital Medical Center
06.1989 - 02.1991

Store Team Member

Deeper Life Book Store
05.1987 - 04.1989

Office Administrative Assistant

Republic Distribution Co.
01.1985 - 05.1987

Administrative Assistant

JCPenney Regional Office
12.1981 - 01.1985

Art History

Eastern Michigan University

Fine Arts

Madonna College

High School Diploma -

Lee M. Thurston High School

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Pamela Holick