Pamela Horner
Temple, Tx,TX
Summary
Retail Manager who consistently meets and exceeds sales targets. Reliable team player and strong communicator. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Expert retail sales professional offering 15 years' experience in retail customer service and retail management. Focused on exceeding sales goals. Punctual retail sales professional focused one exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.
Overview
13
13
years of professional experience
Work History
Reservation Specialist
My Reservation People
Temple, TX
02.2023 - Current
- Kept accurate knowledge of types of rooms available at various resort locations.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Utilized problem solving skills to resolve any issues that did arise quickly and efficiently.
- Made reservations for customers and accurately entered personal information into computer system.
- Communicated with customers regarding concerns, inquiries and complaints.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Suggested packages and amenities for customers based on individual needs and preferences.
- Coordinated with front desk staff to maintain maximum occupancy.
- Took credit card payments over phone and in person.
- Reviewed existing reservations regularly to identify potential problems before they arose.
Venue Specialist
Chapel of the Flowers
Las Vegas, NV
08.2022 - 01.2023
- Responded to customer questions regarding products, prices and availability.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Complied with company policies, objectives and communication goals.
- Understood and followed oral and written directions.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Supervisor
Pandora Jewelry @ The Airport
10.2019 - 04.2020
- Opened and closed the store, Supervised staff, checked in new merchandise, Inventory Made sure that counts were done on a daily basis
Store Manager
The Guinness Store
Las Vegas, NV
02.2011 - 08.2017
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Educated customers about the brand to incite excitement about the company's mission and values
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Actively pursued personal learning and development opportunities
- Strategically scheduled team members to maintain optimal staffing levels at all times
- Maintained established merchandising standards, including window, sales floor and promotional displays.
Receptionist
Henderson Pet Resort
08.2020
- Checked in and out lodging dogs, daycare dogs, training dogs and grooming dogs
- Opened the resort 3 days a week and closed 2 days week
- Helped in ordering of retail
- Helped sell training packages
- Made sure grooming appointments were correct
- Cleaning the lobby
- Guest service
Assistant Store Manager
New York New York Hotel and Casino
Las Vegas
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions
- Identified potential shoplifters and alerted management
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Mentored new sales associates to contribute to the store's positive culture
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Actively pursued personal learning and development opportunities
- Supervised and directed all merchandise and shipment processing.
Education
Associate of Arts - Communications
CCSN
01.2010
Skills
- Customer-oriented
- Natural leader
- Active listening skills
- Employee relations
- Consistently meets sales goals
- Motivated team player
- POS systems knowledge
- Merchandising
- Stocking
- Skilled problem solver
- Shipment processing
Timeline
Reservation Specialist
My Reservation People
02.2023 - Current
Venue Specialist
Chapel of the Flowers
08.2022 - 01.2023
Receptionist
Henderson Pet Resort
08.2020
Supervisor
Pandora Jewelry @ The Airport
10.2019 - 04.2020
Store Manager
The Guinness Store
02.2011 - 08.2017
Assistant Store Manager
New York New York Hotel and Casino
Associate of Arts - Communications
CCSN
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