Pamela Howard
New Britain,CT
Summary
Results-driven individual bringing a progressive background in a variety of environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.
Overview
12
12
years of professional experience
Work History
Marketing & Activities Manager
Luther Ridge
04.2014 - 04.2022
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
- Wrote engaging and successful marketing, advertising, and website copy.
- Assisted housing manager in day to day oversight, including admission screening, application processing, apartment inspections and facility tours.
- Assisted potential residents and families in selecting appropriate housing and supportive community services.
- Knowledgeable about community programs including, but not limited to MFP, Title 19, Aid & Attendance, Medicaid, and CHCPE.
- Established excellent relationships with residents and family members proactively identifying any issues or concerns; garnering resident engagement and satisfaction.
- Planned and implemented social, cultural, educational, and innovative recreational programs.
- Created and developed monthly activity calendars and newsletters for residents.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Identified issues, analyzed information and provided solutions to problems.
- Wrote engaging and successful marketing, advertising, and website copy
Consulting Partner
Affordable Elder Care Advisors LLC
07.2012 - 12.2014
- Launched startup helping clients navigate social services system and access needed resources.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Took active role in guiding clients planning processes, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Assisted applicants in filling out housing applications and verifying assets.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Identified community resources to support clients.
- Visited homes and agencies to provide support and case management services to clients.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
Director of Sales and Marketing
Companions & Homemakers
10.2010 - 05.2011
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established statewide marketing program to educate physicians and medical staff about home-care options resulting in 19% increase in new clients
- Conducted consultations and in-home assessments for those considering home-care
- Sourced advertising opportunities to place adverts in press and social media.
- Established sales goals and strategies that contributed to increased growth in sales and profitability
- Held weekly meetings to review performance, set goals and provide customized coaching.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight.
Skills
- Problem-Solving
- Flexible and Adaptable
- Technical Skills
- Versed in Medical Terminology
- PPE Compliance
- Excellent Communication
- Self-Motivated
- Teamwork and Collaboration
- Multitasking Abilities
- Excellent Customer Service
- Sense of Humor
- Dependable and Responsible
Professional Training
Emergency Medical Instructor
Certified in CPR & First Aid
Business Ethics
Team Building
Cultural Awareness
PCA
Medical Assistant
Hippa
PPE & Infection Control
Blood borne Pathogens
Hospice Care
Identifying & Reporting Elder Abuse
Autodidactic
Timeline
Marketing & Activities Manager
Luther Ridge
04.2014 - 04.2022
Consulting Partner
Affordable Elder Care Advisors LLC
07.2012 - 12.2014
Director of Sales and Marketing
Companions & Homemakers
10.2010 - 05.2011
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