Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pamela Howard

Ooltewah,TN

Summary

Experienced beverage industry professional with a strong background in wine and spirits education, retail management, and hospitality. Proven ability to lead training programs, manage inventory, and enhance customer experiences. Passionate about premium beverage curation and developing staff expertise.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Event Specialist

Eleven Eleven Events
Cleveland, TN
01.2025 - Current
  • Developed relationships with suppliers, venues, and other contacts in order to facilitate successful event planning.
  • Monitored feedback from participants after each event, making adjustments as needed for future events.
  • Managed online registration process for attendees, including ticket sales and payment processing.
  • Supervised staff onsite during events, providing guidance when needed.
  • Worked closely with clients to understand their needs and develop customized solutions tailored to those needs.
  • Assisted with the coordination of event logistics, including venue selection and vendor contracts.
  • Provided technical support throughout events by troubleshooting any issues that arose.
  • Organized transportation arrangements for attendees when necessary.
  • Created detailed timelines and budgets for each event, ensuring that all deadlines were met.
  • Recommended money-saving strategies for events to bring costs within budget.
  • Organized corporate luncheons, dinners, conferences, and special events.
  • Attended and participated in industry events.
  • Hosted large groups by engaging with attendees during annual events.

Director of Education & Spirits Manager

Cool Springs Wine & Spirits
Franklin, TN
07.2015 - 01.2025
  • Led the store's spirits category, managing inventory, purchasing, and vendor relationships.
  • Created and conducted educational programs for staff and customers, increasing product knowledge and sales.
  • Curated tasting events and provided expert recommendations for premium wine and spirit selections.
  • Collaborated with marketing team to develop promotional campaigns for seasonal offerings.
  • Negotiated contracts with vendors, providing services related to educational programs.
  • Created marketing materials such as brochures, newsletters, flyers. to promote wine selections.
  • Compiled detailed reports outlining sales performance over a set period of time for management review purposes.
  • Attended conferences and trade shows to stay abreast of industry news and developments.
  • Assisted customers in selecting wines by providing information about flavors profiles or characteristics of different varieties or regions.
  • Conducted tastings with customers to determine their preferences and recommend wines accordingly.
  • Organized educational events such as winemaker dinners and pairing classes.
  • Trained staff members in proper pouring techniques and product knowledge.
  • Ensured compliance with all applicable regulations related to alcohol consumption.
  • Made wine recommendations with knowledge and confidence of correct wine and food pairings.
  • Shared wine knowledge with employees, encouraging team to develop wine knowledge through regular training sessions.
  • Maintained a polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.

Bar Supervisor

PoppaP's Cigar Bar and Lounge
Franklin, TN
01.2024 - 01.2025
  • Oversaw bar operations, managed staff, and maintained high standards of service in a luxury lounge setting.
  • Developed cocktail menus and collaborated with cigar experts for pairing experiences.
  • Trained bar staff on mixology techniques and customer engagement strategies.
  • Implemented cost control measures to reduce waste without compromising quality standards.
  • Adhered to strict budget guidelines when making purchasing decisions.
  • Monitored employee performance, providing feedback as needed.
  • Assisted with ordering supplies and restocking items as needed.
  • Provided guidance and support to bartenders while they served guests at the bar.
  • Conducted regular inspections of equipment used in the preparation of drinks.
  • Interacted with guests in a professional manner at all times.
  • Conducted regular inventory checks to maintain optimal stock levels.
  • Coordinated with vendors for special orders or hard-to-find products.
  • Trained new employees on proper bar tending techniques and food safety protocols.
  • Organized promotional events for the bar including happy hour specials, drink specials.
  • Poured wine, beer, and cocktails for patrons.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Created signature beverages to increase revenue and patron loyalty.

Front Office Supervisor

Columbus Family Dentistry
Columbus, GA
05.1991 - 04.2015
  • Performed miscellaneous job-related duties as assigned by management personnel .
  • Evaluated employee performance reviews on an ongoing basis and provided feedback accordingly, so that staff members could continue improving their skill set over time.
  • Coordinated with other departments to ensure smooth operations.
  • Responded promptly to inquiries from patients or potential customers via phone or email.
  • Assessed daily operational needs of the front desk team, including staffing requirements, supplies ordering, and maintenance requests, thus ensuring the smooth running of all processes involved.
  • Examined all invoices for accuracy before submitting them for payment processing.
  • Scheduled staff shifts and assigned duties as needed.
  • Supervised front office staff, including hiring and training new employees.
  • Maintained accurate records of all transactions.
  • Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
  • Coordinated office operations to secure team compliance to optimal patient protections and administrative requirements.
  • Advised administrative staff on proper filing techniques and methods for maintaining records.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Coordinated with dental providers regarding patient care and scheduling needs.
  • Managed all front desk operations, including phone calls and customer service inquiries.
  • Interfaced with customers via email or telephone as required for problem resolution or account maintenance.
  • Participated in industry events such as conferences, workshops, and tradeshows, representing the practice.
  • Ensured compliance with HIPAA regulations while handling confidential patient information.

Education

Graduate - Dental Hygienist Program

U.S. Army Academy of Health Sciences

Graduate -

Nashville Bartending School

Skills

  • Wine & Spirits Expertise
  • Staff Training & Development
  • Inventory & Vendor Management
  • Event Planning & Customer Engagement
  • Mixology & Bar Supervision
  • Sales Strategy & Product Promotion
  • Cocktail menu development
  • Employee training
  • Event planning
  • Team supervision
  • Staff scheduling
  • Morale building
  • Promotional events
  • Employee development
  • Scheduling coordination
  • Beverage making
  • Recruitment and hiring
  • Wine and liquor expertise

Certification

  • Executive Bourbon Steward
  • Certified Specialist of Wine (CSW) - Society of Wine Educators
  • Certified Specialist of Spirits (CSS) - Society of Wine Educators
  • WSET Level 2 Award in Wines - Wine & Spirit Education Trust
  • Certified Sherry Wine Specialist (CSWS)
  • First Aid/CPR
  • Rum University Certified Rum Expert (Rumelier)
  • Tequila Certification (CRT) - Consejo Regulador del Tequila
  • Sommelier Level 2 - Guild of Master Sommeliers

Timeline

Event Specialist

Eleven Eleven Events
01.2025 - Current

Bar Supervisor

PoppaP's Cigar Bar and Lounge
01.2024 - 01.2025

Director of Education & Spirits Manager

Cool Springs Wine & Spirits
07.2015 - 01.2025

Front Office Supervisor

Columbus Family Dentistry
05.1991 - 04.2015

Graduate - Dental Hygienist Program

U.S. Army Academy of Health Sciences

Graduate -

Nashville Bartending School

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