Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Pamela Hudgins

Pamela Hudgins

Maplewood,OH

Summary

Dynamic customer service professional with proven expertise at LOWE'S Home Improvement, excelling in relationship building and problem-solving. Recognized for boosting customer satisfaction and achieving sales targets through effective teamwork and excellent people skills. Committed to enhancing the shopping experience while maintaining reliability and punctuality in fast-paced environments.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Diligent [Desired Position] with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Sales Associate

LOWE'S Home Improvement
03.2020 - 04.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Cashier

Home Depot
07.2017 - 02.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Enhanced shopping experience, provided product information and location assistance.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Reduced processing errors by meticulously following transaction procedures.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Increased sales of promotional items by informing customers about current offers.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Facilitated smoother checkout process, trained new employees on POS systems.

Flight Attendant

Mesa Airlines
03.2013 - 04.2016
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Ensured safety and comfort of customers onboard aircraft.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
  • Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
  • Assisted passengers in finding their seats and storing carry-on luggage, ensuring swift and organized boarding process.
  • Improved team morale and efficiency with proactive communication and coordination during in-flight service.
  • Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
  • Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
  • Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
  • Assured timely departures by efficiently completing all pre-boarding tasks.
  • Enhanced passenger safety and comfort by conducting thorough pre-flight checks and cabin preparations.
  • Boosted passenger loyalty through personalized service and attention to detail.
  • Reduced anxiety for passengers during turbulence by providing reassurance and clear instructions.
  • Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
  • Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
  • Conducted safety demonstrations before each flight, enhancing passengers' understanding of emergency procedures.
  • Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
  • Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
  • Trained new flight attendants, equipping them with skills needed to maintain high service standards.
  • Enhanced onboard sales of duty-free products by providing knowledgeable recommendations and efficient service.
  • Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
  • Collected and reported feedback from passengers to airline management, contributing to continuous service improvement.
  • Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
  • Improved flight attendants' response times to passenger calls by implementing more efficient workflow.
  • Assisted passengers with storing luggage and helped locate seating.
  • Delivered food and beverage service, reading material and other in-flight services.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Welcomed passengers aboard and provided overview of safety procedures.

Education

Certified Medical Assistant - Medical Assistant

Kimble School
Utica, NY
06-1982

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Multi-tasking strength
  • Reliable and punctual

Accomplishments

  • Brought in [number] new customers.
  • Awarded “Employee of the Month” in 2023

Certification

  • [Area of certification] Training - Medical Assistant 1987

Timeline

Customer Service Sales Associate

LOWE'S Home Improvement
03.2020 - 04.2025

Cashier

Home Depot
07.2017 - 02.2019

Flight Attendant

Mesa Airlines
03.2013 - 04.2016

Certified Medical Assistant - Medical Assistant

Kimble School

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