Pamela Huggins
Chicago,IL
Summary
Over six years of experience in customer relationship management and customer support. I am known as an excellent professional communicator who excels at customer success and fostering a collaborative, positive work environment.
Overview
34
34
years of professional experience
1
1
Certification
Work History
H-2A Administrator
Seso Inc
Chicago, United States
07.2022 - 06.2023
- Collected and prepared all necessary documentation for H-2A applications with strict deadlines
- Communicated on behalf of clients with State Workforce Agencies, Department of Labor, and the United States Citizenship and Immigration Services
- Collaborated with internal Immigration Attorneys on complex cases
- Coordinated the resolution of any customer issues and complaints by leveraging the correct internal resources.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Drafted business correspondence to produce professional documents.
- Resolved problems and escalated complex issues.
Immigration Case Processing Analyst II
RIVA Solutions, Inc
Chicago, Illinois
07.2021 - 06.2022
- Applied knowledge of a range of immigrant and non-immigrant related laws, regulations, legal decisions, principles, and methods applicable to the visa program sufficient to produce accurate and substantive recommendations for labor certification determination
- Reviewed and analyzed H-2A applications for Foreign Labor Certification in compliance with all applicable laws, Federal regulations, standard operating procedures and directives from the Foreign Labor Certification National Office
- Provided recommendations to the Department of Labor’s Certifying Officers to either certify or deny H2A applications for Temporary Labor Certification
- Collaborated with state workforce agencies to ensure that employers are in compliance with all Federal and State H-2A laws and regulations
- Drafted business correspondence to produce professional documents.
- Met productivity goals by prioritizing tasks, using internal resources and implementing tasks.
- Maintained positive working relationship with fellow staff and management.
Immigration Case Processing Analyst
TekPro Services
Chicago, United States
07.2018 - 06.2021
- Reviewed and analyzed H-2A applications for Foreign Employment
- Certification in compliance with applicable laws, regulations, standard operating procedures and directives from the Foreign Labor Certification National Office
- Provided recommendations to the Department of Labor’s Certifying Officers to either certify or deny H2A applications for Temporary Labor Certification
- Communicated with state workforce agencies to ensure that employers were in compliance with all Federal and State H-2A laws and regulations
- Drafted business correspondence to produce professional documents.
- Met productivity goals by prioritizing tasks, using internal resources and implementing tasks.
- Maintained positive working relationship with fellow staff and management.
Help Desk Specialist
TekPro Services
Chicago, United States
05.2018 - 07.2018
- Assisted employers with the Labor Condition Application (LCA/ ETA Form 9035E) and answer inquiries in regards to the H-1B, H-1B1 or E-3 Federal programs in a courteous and business-like manner
- Responded to external electronic inquiries in accordance with established policies and procedures and Federal approved scripts
- Identified appropriate parties, directed specialized inquiries and conducted appropriate follow-up
- Reviewed, analyzed and uploaded required incoming correspondence to FLAG for case analyst use
- Complied with program regulations, technical guidance, and standard operating procedures
- Fielded help desk customer questions and fulfilled requests.
- Opened service tickets for clients, documenting user information and description of problem.
- Assisted customers with instructional support and product troubleshooting.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Read technical manuals, conferred with users and resolve problems.
- Maintained positive working relationship with fellow staff and management.
- Answered user inquiries to resolve problems.
- Conferred with staff, users and management to establish requirements for new SOPs or modifications.
Immigration Case Processing Analyst
TekPro Services
Chicago, United States
10.2017 - 04.2018
- Reviewed and analyzed H-2B applications for Foreign Employment
- Certification in compliance with applicable laws, regulations, standard operating procedures and directives from the Foreign Labor Certification
- National Office
- Provided recommendations to the Department of Labor’s Certifying Officers to either certify or deny H-2B applications for Temporary Labor Certification
- Drafted business correspondence to produce professional documents.
- Met productivity goals by prioritizing tasks, using internal resources and implementing tasks.
- Worked with state workforce agencies to ensure that employers are in compliance with all Federal and State H-2B laws and regulations.
Help Desk Specialist
TekPro Services
Chicago, Illinois
05.2017 - 10.2017
- Assisted employers with the Labor Condition Application (LCA/ ETA Form 9035E) and answer inquiries in regards to the H-1B, H-1B1 or E-3 Federal programs in a courteous and business-like manner
- Responded to external electronic inquiries in accordance with established policies and procedures and Federal approved scripts
- Identified appropriate parties, directed specialized inquiries and conducted appropriate follow-up
- Reviewed, analyzed and uploaded required incoming correspondence to FLAG for case analyst use
- Complied with program regulations, technical guidance, and standard operating procedures
- Fielded help desk customer questions and fulfilled requests.
- Opened service tickets for clients, documenting user information and description of problem.
- Assisted customers with instructional support and product troubleshooting.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Read technical manuals, conferred with users and resolve problems.
- Maintained positive working relationship with fellow staff and management.
- Answered user inquiries to resolve problems.
- Conferred with staff, users and management to establish requirements for new SOPs or modifications.
Immigration Case Processing Analyst
TekPro Services
, United States
10.2016 - 05.2017
- Reviewed and analyzed H-2A applications for Foreign Employment
- Certification in compliance with applicable laws, regulations, standard operating procedures and directives from the Foreign Labor Certification
- National Office
- Provided recommendations to the Department of Labor’s Certifying Officers to either certify or deny H2A applications for Temporary Labor Certification
- Drafted business correspondence to produce professional documents.
- Met productivity goals by prioritizing tasks, using internal resources and implementing tasks.
- Worked with state workforce agencies to ensure that employers are in compliance with all Federal and State H-2A laws and regulations.
Operational Support Assistant
TekPro Services
Chicago, IL
11.2015 - 10.2016
- Assisted Help Desk Specialists by reviewing, analyzing, and uploading required incoming employer documentation to iCERT for case analyst use
- Assisted Labor Certification Data Processor by redacting stakeholder ETA 790 Forms and editing LCJR (Labor Certification Job Registry) records
- New employee training
- Fostered positive and inclusive team culture for support staff.
Educator
Pioneer Christian Academy
Chicago, IL
01.1994 - 01.2015
- Pre-COVID Home Educator possessing over 20 yrs
- E-learning experience in providing elementary, middle school and high school instruction
- Developed goals and objectives for grades taught to ensure mastery of course standards and requirements
- Measured student learning progress and outcome
- Created individualized lesson plans according to student learning styles
- Developed teaching methods to correlate with particular learning styles
- Sought out extracurricular activities to supplement for sports and arts instruction
- Facilitated distance learning instruction
- Planned classroom activities to enable students to work independently, in small groups and in large groups.
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
- Designed curriculum, lesson plans and instructional materials for classroom teaching.
- Managed and organized class records and reports.
- Identified weakness and strengths to create strategic student improvement plans.
- Enforced rules for behavior and procedures for maintaining order among students.
- Modified course content and complexity to meet individual goals.
Technical Services Librarian
Jesuit Krauss McCormick Library
Chicago, United States
01.1989 - 01.1994
- Identified and removed worn or outdated books and media.
- Answered routine inquiries and referred patrons to librarians.
- Prepared, printed and attached classification labels.
- Processed various library materials and media.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Science (B.S) - Fisheries and Wildlife
Michigan State University
01.1987
Collegiate of Science - Cryptocurrency Market Analytics
Althash University
07.2021
Collegiate of Science - Blockchain Technology, Blockchain Technology
Althash University
06.2021
Skills
- Customer Relationship Management
- Help Desk Support
- Professional Communication
- Multi-tasking / Time Management
- Planning & Scheduling
Certification
- Generative AI: The Evolution of Thoughtful Online Search
- Digital Technologies Case Studies: AI, IOT, Robotics and Blockchain
- No-Code Solutions for Websites and Apps
- Project Management Foundations
Timeline
H-2A Administrator
Seso Inc
07.2022 - 06.2023
Immigration Case Processing Analyst II
RIVA Solutions, Inc
07.2021 - 06.2022
Immigration Case Processing Analyst
TekPro Services
07.2018 - 06.2021
Help Desk Specialist
TekPro Services
05.2018 - 07.2018
Immigration Case Processing Analyst
TekPro Services
10.2017 - 04.2018
Help Desk Specialist
TekPro Services
05.2017 - 10.2017
Immigration Case Processing Analyst
TekPro Services
10.2016 - 05.2017
Operational Support Assistant
TekPro Services
11.2015 - 10.2016
Educator
Pioneer Christian Academy
01.1994 - 01.2015
Technical Services Librarian
Jesuit Krauss McCormick Library
01.1989 - 01.1994
Bachelor of Science (B.S) - Fisheries and Wildlife
Michigan State University
Collegiate of Science - Cryptocurrency Market Analytics
Althash University
Collegiate of Science - Blockchain Technology, Blockchain Technology
Althash University
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