Summary
Overview
Work History
Education
Skills
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Pamela Hunter

Whitesboro,TX

Summary

  • With over 24 years of experience in the telecommunications industry, I am a Sr Principal Architect at AT&T, where I design and deliver innovative and reliable VoIP and Unified Communications solutions for Fortune 250 customers.
  • I've collaborated with ATT Labs and Operations to develop Cloud Voice offers which integrate the core SIP infrastructure with the leading UCaaS and Contact Center Cloud platforms accessed via AZURE, AWS, Google Cloud and the public internet.
  • My significant projects include AT&T's integration with MS TEAMS Operator Connect and Direct Routing solutions. I've integrated AT&T to several of the major contact center platforms. In 2023 I performed integrated testing with the Iconectiv Registered Caller database and am currently working on the MS TEAMS Enhanced Mobile project.
    I'm considered one of the few SIP trunking subject matter experts within AT&T and have presented at many internal training events over the years. I've authored several technical documents. guides, and have contributed to internal online information repositories.
  • I've worked extensively with AT&T Labs to support STIR/SHAKEN over the AT&T integrated wireline/wireless core networks. I've extended the AT&T LABS test infrastructure into the 'Proof of Concept' Lab where I've conducted feature testing over the past 15 years. I've also reproduced customer field issues and am a tiered resource to sales to explain complex concepts to our customers.
  • My goal is to ensure customer satisfaction by delivering a quality service with exceptional performance. I am passionate about advancing the technologies of SIP integration, Cloud Voice integration and the latest advances in Unified Communications.

Overview

25
25
years of professional experience

Work History

Senior Principal Architect

AT&T
05.2022 - Current
  • I work with technology and business partners to develop strategic products in the areas of 'cloud voice' services.
  • My major projects included development of the MS TEAMS integration with the AT&T SIP infrastructure as well as multiple MS TEAMS Direct Routing offers.
  • I collaborated with my AT&T Labs colleagues to build out the support of STIR/SHAKEN over the AT&T integrated wireline/wireless networks. I also assisted with the next-gen E911 integration with INTRADO.
  • I'm responsible for driving solutions and sales to our largest most complex customers within AT&T

Principal Consultant

AT&T
05.2014 - 04.2022
  • Applied my expertise as a presales consultant to Fortune 250 customers supporting sales of Unified Communications and SIP trunking product offers.
  • Designed and configured the SIP/Business VOIP Proof of Concept Lab at 4 US locations and 3 international locations. This lab supports customer presentations and demonstrations as well as SIP/Business Voice new feature testing.
  • Created and delivered internal training to sales engineers to enhance knowledge and drive productivity

Technical Alliance Manager

Riverbed Technologies
07.2013 - 04.2014
  • Presales support of Riverbed's emerging Unified Communications Management/Monitoring solutions.
  • My primary customer base were systems integrators and service providers but I also assisted with large Fortune 250 customers.

Director- New Technical Product Engineering

AT&T
08.2012 - 07.2013
  • I led a group of 12 engineers who are assigned to various government agencies with roles ranging from Life Cycle engineering to Mobility administration.
  • Chief Architect – WAN/VOIP/SIP United States Federal Government Agencies
  • Tier 3 support for the AT&T SIP trunking product offer.

Principal Consultant

AT&T
01.2011 - 07.2012
  • Supported new Feature and Process testing in US, Canada and several European and APAC regions.
  • Assisted with the buildout of 5 US SIP Feature Testing/Proof of Concept Labs and 9 satellite labs and briefing centers.
  • Supported internal training for AT&T Sales Engineers; was a featured speaker at several internal technical forums for sales engineers.
  • Supported sales of SIP trunking offers to AT&T business customers.

Network Consultant/Analyst

AT&T
09.1998 - 12.2010
  • Consulting Engineer to Fortune 500 customersrouting, switching, VOIP design architectures, MPLS migration
  • Application Performance Analysis

Education

Bachelor of Science - Applied Sciences

The University of Alabama
Tuscaloosa, AL
08.1992

Skills

  • Product Development
  • Presales Engineering Support
  • Post Sales Troubleshooting
  • Technical documentation
  • Internal training

Timeline

Senior Principal Architect

AT&T
05.2022 - Current

Principal Consultant

AT&T
05.2014 - 04.2022

Technical Alliance Manager

Riverbed Technologies
07.2013 - 04.2014

Director- New Technical Product Engineering

AT&T
08.2012 - 07.2013

Principal Consultant

AT&T
01.2011 - 07.2012

Network Consultant/Analyst

AT&T
09.1998 - 12.2010

Bachelor of Science - Applied Sciences

The University of Alabama

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