Pamela Hurston
Detroit,MI
Summary
Dynamic professional with a proven track record at Father Murray Nursing Center, excelling in document management and confidentiality handling. Successfully implemented process improvements, enhancing efficiency in medical records retrieval. Adept at scheduling appointments and fostering collaboration, driving team performance and achieving organizational goals. Committed to maintaining high standards of service and operational excellence.
Diligent [Desired Position] with strong background in administrative tasks, including scheduling, billing, and record keeping. Successfully streamlined office processes, contributing to smoother operations. Demonstrated organizational and communication skills in coordinating team efforts.
Professional with strong track record in managing office operations and administrative tasks. Skilled in data entry, accounts payable and receivable, and customer service. Known for effective team collaboration and adaptability in dynamic environments. Highly reliable and results-driven with excellent organizational and communication skills.
Overview
16
16
years of professional experience
Work History
Business Office Clerk
Father Murray's Nursing Home
04.2023 - 02.2025
- Developed correspondence letters, memos, and emails.
- Managed appointment scheduling for multiple executives to maximize productivity and avoid conflicts.
- Developed training materials for new employees to ensure they quickly learned essential job functions.
- Served as a liaison between different departments, effectively managing correspondence and communication to keep everyone informed on relevant updates.
Medical Records Director
Father Murray Nursing Center
01.2023 - 04.2023
- Created and maintained safeguards against unauthorized access and use of computer-based medical records.
- Implemented process improvements that increased efficiency in retrieving and processing medical records requests from authorized parties such as insurance companies or legal firms.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
Receptionist
Father Murray Nursing Center
11.2017 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Operations Manager
Custom Swagg Tee's
09.2015 - 11.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Hospitality Ministry Leader
Victory Fellowship Church
03.2011 - 09.2015
- Delivered thought-provoking sermons that inspired congregants to grow spiritually while deepening their understanding of biblical teachings.
- Evaluated existing ministry programs regularly to identify areas of improvement or opportunities for expansion based on congregational needs or interests.
- Established effective communication channels between church leadership teams ensuring seamless coordination of all aspects of ministry life within the congregation.
- Increased volunteer participation for various ministries by establishing a comprehensive recruitment and training process.
- Spearheaded fundraising efforts to support mission trips, youth camps, and special events, resulting in increased financial resources for ministry activities.
- Provided ongoing support to local missionaries by establishing partnerships with global organizations and facilitating regular communication between missionaries and the congregation.
- Championed the importance of prayer within the church community through regular teaching on its significance and leading various corporate prayer initiatives.
Brand Merchandiser
Target Corporation
10.2008 - 09.2015
- Fostered an environment that encouraged collaboration among team members in order to achieve collective success in meeting objectives.
- Achieved consistent revenue growth by optimizing assortments based on customer preferences and purchase patterns.
- Utilized consumer insights gathered through feedback channels for continuous improvement of the retail experience and product offerings.
- Streamlined processes within the team, increasing efficiency in merchandising tasks and overall productivity.
- Boosted sell-through rates with a keen eye for product presentation that appeals to target customers'' preferences.
Education
No Degree - Computer Applications Development
Dorsey Business School
Westland, MI06-1999
High School Diploma -
Osborn High School
Detroit, MI06-1992
Skills
- Scheduling appointments
- Filing systems
- Data entry proficiency
- Confidentiality handling
- Document management
- Basic accounting
- Meeting preparation
Timeline
Business Office Clerk
Father Murray's Nursing Home
04.2023 - 02.2025
Medical Records Director
Father Murray Nursing Center
01.2023 - 04.2023
Receptionist
Father Murray Nursing Center
11.2017 - 01.2023
Operations Manager
Custom Swagg Tee's
09.2015 - 11.2017
Hospitality Ministry Leader
Victory Fellowship Church
03.2011 - 09.2015
Brand Merchandiser
Target Corporation
10.2008 - 09.2015
No Degree - Computer Applications Development
Dorsey Business School
High School Diploma -
Osborn High School
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