Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Reading
Timeline
Generic

Pamela Ishaya-Hanna

Beirut

Summary

I graduated in Psychology, driven by a passion for understanding human behaviour and helping others achieve emotional well-being. Throughout my studies, I developed strong analytical skills, empathy, and a deep understanding of psychological theories. I am skilled in creating tailored interventions to help individuals overcome personal challenges. My natural curiosity about human emotions and behaviour fuels my commitment to continuous learning and the application of psychological practices. I thrive in environments where I can utilize my communication, empathy, and problem-solving skills to make a positive impact. I take a holistic approach to psychology, considering each individual’s unique background, experiences, and needs. My goal is to support individuals in building self-awareness, improving mental health, and achieving personal goals. I possess strong interpersonal skills, active listening abilities, and a non-judgmental approach, all of which help establish trust and create a supportive environment.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Customer Service Executive

Emile Rassam
Mkalles, Mohafazat Mont-Liban
06.2024 - Current
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
  • Collaborated with cross-functional teams to improve overall customer experience within the company.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.

English Tutor

Private Tutoring
03.2022 - 12.2024
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.

Purchasing Manager

Restaurant
GemayzeH, Beirut
01.2023 - 06.2024
  • Managed supplier relationships to ensure timely delivery of products and services.
  • Achieved cost savings by negotiating contracts and pricing with suppliers.
  • Purchased new products and oversaw inventory stocking and availability.
  • Coordinated paperwork, updated spreadsheets, and maintained permanent records.

Customer Service

OMT & Western Union
05.2019 - 12.2022
  • Delivered outstanding customer service to ensure repeat business and referrals.
  • Accurately handled cash register transactions while providing excellent customer service.

TeleSales

Beirut Circle
07.2018 - 01.2019
  • Monitored competitor activity within the market space, adjusting strategies accordingly to maintain a competitive edge in telesales operations.
  • Boosted sales revenue by implementing effective telesales strategies and techniques.

Waitress

Rassifouna
01.2018 - 01.2019

Education

Psychology - Psychology

Lebanese University
Fanar
10.2019 - 12.2024

No Degree - Law

Lebanese University
Jal El Dib
10.2016 - 01.2019

Skills

  • Microsoft Word

  • Microsoft Excel

  • Microsoft PowerPoint

  • Active listening

  • Problem-solving

  • Attention to detail

  • Multitasking

  • Effective communication

  • Time management

  • Teamwork and collaboration

  • Behavior observation

  • Adaptability

Personal Information

Date of Birth: 09/02/98

Nationality: Lebanese

Address: Ain el remaneh-Beirut

Certification

CBT Children: Social Anxiety & Low Self-esteem

Reading

-Social Intelligence: Beyond IQ, Beyond Emotional Intelligence by Daniel Goleman 

-Mind Power: Change Your Thinking, Change Your Life by James Borg 

-Influence: The Psychology of Persuasion by Robert B. Cialdini

Timeline

Customer Service Executive

Emile Rassam
06.2024 - Current

BMC: Psychiatry for Non-Psychiatrist

06-2023

Purchasing Manager

Restaurant
01.2023 - 06.2024

CBT Children: Social Anxiety & Low Self-esteem

05-2022

English Tutor

Private Tutoring
03.2022 - 12.2024

Psychology - Psychology

Lebanese University
10.2019 - 12.2024

Customer Service

OMT & Western Union
05.2019 - 12.2022

TeleSales

Beirut Circle
07.2018 - 01.2019

Waitress

Rassifouna
01.2018 - 01.2019

No Degree - Law

Lebanese University
10.2016 - 01.2019
Pamela Ishaya-Hanna