Pamela Jackson
Montgomery,TX
Summary
Dedicated Assistant maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Overview
23
23
years of professional experience
Work History
Administrative Assistant to the President
Vibrant Cultures
03.2019 - 09.2023
- Provided administrative support for President in Executive Coaching Business.
- Supported executive through scheduling daily 1:1, monthly and quarterly client meetings,
- Assisted with locating optimal monthly meeting space, annual group retreats, team-building activities and menus.
- Prepared for monthly group client meetings, included coordinating with any guest speaker, meeting location and set up, documents and signage needed for meeting.
- Assisted in onboarding new clients, provided orientation materials, and collecting confidential information to ensure smooth team integration.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Using MS Publisher, created detailed monthly placemats for meetings with important current and upcoming events, clients significant dates, speaker bio and fun facts.
- Sought out articles on various leadership development topics and using Buffer Publishing upload these to 5 different social media accounts daily.
- Note: In 2020, COVID19 prohibited in-person meetings, many of my duties were no longer applicable. President of this company is my daughter and had the great opportunity to apply my skills in caring for my grandsons . Throughout the pandemic, I continued with various administrative duties as needed. I still continue social media content for this company.
Administrative Assistant to the CEO
Puerta Plata
04.2007 - 02.2019
- Provided administrative support for CEO in Executive Coaching Business.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships with over 70 clients.
- Assisted in onboarding new clients, provided orientation materials, and collecting confidential information to ensure smooth team integration.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with locating optimal monthly meeting space, annual group retreats team-building activities and menus.
- Managed filing system, entered data and completed other billing tasks.
- Maintained constant changing client base, recording new clients, transfers between groups and terminations.
- Note: The CEO of this company was my husband. It was a full-time position and took my responsibilities very seriously and it was and I took my responsibilities very seriously.
Sales/Product Marketing Intern
Clear Choice Health Plans
01.2006 - 03.2007
- Priority of position was interfacing with customers who walked in to inquire about Medicare Part D plans. Assisted with information and application process along with managing over 50 customer calls per day.
- Helped with planning and hosting of marketing events. Placed reminder phone calls to attendees prior to events.
- Participated in brainstorming meetings to develop and proof-read marketing materials.
- Shadowed meetings and observed marketing director to grow professional experience.
- Utilized specialized software to capture and process data.
Accounts Receivable Specialist
Rural Cellular Corp Dba Unicel
10.2000 - 12.2005
- Enhanced cash flow by ensuring timely payment application, and account reconciliation.
- Reduced outstanding accounts receivable balances by diligently following up on over a hundred of unprocessed ACH payments monthly.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on customer care matters.
- Provided valuable insights into potential areas of improvement within accounts receivable department.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
Education
High School Diploma -
Marshfield High School
Coos Bay, ORCourt Reporting Studies
Lane Community College
Eugene, ORSkills
- Meticulous Attention to Detail
- Executive Support
- Office Administration
- Professional discretion
- Time management expertise
- Effective communication
- Problem-solving abilities
- Meeting & Event Planning
- Customer Service-Oriented
Timeline
Administrative Assistant to the President
Vibrant Cultures
03.2019 - 09.2023
Administrative Assistant to the CEO
Puerta Plata
04.2007 - 02.2019
Sales/Product Marketing Intern
Clear Choice Health Plans
01.2006 - 03.2007
Accounts Receivable Specialist
Rural Cellular Corp Dba Unicel
10.2000 - 12.2005
High School Diploma -
Marshfield High School
Court Reporting Studies
Lane Community College
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