PAMELA JACKSON
Pine Mountain,GA
Summary
Passionate, creative, empathetic, trustworthy and responsible Emergency Department Technician with 10+ years of experience in patient care, possessing expert knowledge of medical terminology, and medical equipment operations. I am a patient-centered professional, well versed in case management, patient monitoring, and documentation. I possess knowledge of healthcare systems and quality measures, I have a proven expertise in mental, emotional and behavioral health assessment, complemented with exceptional interpersonal and communication skills. I assisted with social service programs and networked with the right persons to appropriate community resources for individuals in need. Armed with a strong work ethic, problem solving skills and an increased level of professionalism. Recognized as a strong community leader and positive Influence by the Fulton County Sheriffs Department I received the Homeless Initiative Program Community Service Award in 2019.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Office Specialist
WellStar Pediatric
Lagrange , GA
01.2024 - Current
- Adhered to AIDET principles, greeted patients and guests in a warm, friendly manner in person or on the telephone.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into EPIC to establish patient's medical record.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Collected co-pays and any outstanding balances.
- Checked patients out; collected deductibles or self pay account balances, set up payment arrangements on balances, and/or scheduled next appointment visits.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Resolved customer complaints promptly and courteously.
- Processed payments accurately and efficiently.
- Performed clerical tasks such as copying, faxing and calling patients, outside offices and insurance companies.
- Made appointment for customers, mailed reminders, and added details to office calendar.
- Greeted incoming patients, completed registration procedures and checked each into system.
- Ensured proper handling of confidential information at all times in accordance with company policies.
- Calculated money due and processed payments.
- Handed out forms to complete or update and put newest information into computer database.
- Answered telephone calls, responded to inquiries and provided information regarding services.
- Monitored incoming emails, faxes and mail ensuring timely response or forwarding to appropriate personnel.
- Answered office phone and emails to schedule appointments, answer questions and document information.
Drug and Alcohol Lodge Manager
Anchor Hospital -Social Services & PHP
04.2023 - Current
- Demonstrated strong communication skills by effectively liaising with patients and their families, fostering an environment of understanding and support.
- Proactively engaged in crisis intervention, showcasing the ability to remain composed and provided assistance during challenging situations, contributing to a responsive and compassionate healthcare approach.
- Provided direct care to adult patients with psychiatric disorders to ensure the safety and well-being of the patients.
- Conducted comprehensive orientation sessions for newly admitted patients ensuring seamless acclimation.
- Skillfully administered prescribed medications and proficiently executed drug testing protocols to maintain a rigorous standard of care.
Emergency Department Technician/Unit Secretary
WellStar Atlanta Medical Center South
08.2015 - 05.2022
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Worked closely with physicians and nurses through effective collaboration.
- Monitored patients' comfort and safety during examinations and tests to alert nurses and physicians of abnormalities and changes in patient response.
- Implemented, monitored and documented treatment plans for 15+ patients by partnering with psychiatrists and PET assessors, guaranteeing optimal care for patients suffering from behavioral health, substance abuse, suicidal and homicidal issues.
- Adhered to best practice models by ensuring proper handling of clinical (ER) and social services operations by maintaining immaculate records and compiling statistical data of patient visits and treatments.
- Headlined training for 10+ employees on how to address patient’s medical, spiritual, psychosocial and behavioral needs to ensure optimal levels of health and well-being for patients.
Patient Safety Monitor Technician II
Grady Memorial Hospital
12.2013 - 10.2015
- Assisted with activities of daily living to 10+ patients per day by assisting with personal grooming, hygiene, maintaining high levels of patient care standards.
- Helped other staff with patient transfers by moving patients between departments.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Documented patient interactions, maintained strict adherence to HIPAA standards.
- Streamlined procedures by obtaining and recording patient vital signs, cardiac monitoring information and blood collection.
Certified Nursing Assistant
CSS Home Nursing Agency
05.2011 - 08.2015
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Achieved an high level in patient satisfaction by orchestrating transportation services, cooked meals and conducted house cleaning, maintained a positive reputation with patients.
- Proactively assisted patients with activities of daily living through personal grooming, hygiene, and walking, promoting high levels of independence.
- Improved client retention by utilizing various methods of communication to connect with patients, and built rapport to enhance patient well-being.
Education
Bachelor’s Degree - Behavioral Science
Ashford University Online
2017
Associate’s Degree - Healthcare Administration/Healthcare Management
University of Phoenix
Tempe, AZSkills
- Excellent verbal/written communication, Interpersonal, Highly organized, Detail-oriented, Time Management, Collaborative
- Teamwork, Ability to work under pressure and meet deadlines, Multitasking, Dependability, Rapport Building, Prioritization Technical Skills
- Urgent Care, Secretarial Work, Front office operations, Microsoft Word, Excel, PowerPoint, Outlook, Windows, EPIC, Basic computing, Scheduling, Records Management, Arranging patient transfers, Networking, Relationship Building, Customer Service
Certification
Drug And Alcohol Abuse Counselor, 2021
Certified Nursing Assistant/Phlebotomy Certificate, First Step Health Agency.
Timeline
Front Office Specialist
WellStar Pediatric
01.2024 - Current
Drug and Alcohol Lodge Manager
Anchor Hospital -Social Services & PHP
04.2023 - Current
Emergency Department Technician/Unit Secretary
WellStar Atlanta Medical Center South
08.2015 - 05.2022
Patient Safety Monitor Technician II
Grady Memorial Hospital
12.2013 - 10.2015
Certified Nursing Assistant
CSS Home Nursing Agency
05.2011 - 08.2015
Bachelor’s Degree - Behavioral Science
Ashford University Online
Associate’s Degree - Healthcare Administration/Healthcare Management
University of Phoenix
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