Pamela Jackson
Sierra Vista,AZ
Summary
Highly motivated professional with a desire to take on new challenges. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Course Manager/Senior Analyst
U.S. Army Active Duty
Fort Huachuca, AZ
06.2019 - 10.2023
- Served as a mentor, providing advice concerning career development options.
- Created an environment that was safe, supportive, and conducive to learning for all students.
- Adapted teaching methods based on students' physical, emotional, and intellectual capabilities.
- Counseled struggling students regarding educational issues, study habits, or academic goals.
- Managed classroom behavior effectively using positive reinforcement strategies.
- Facilitated workshops and seminars on leadership, team building, and effective communication.
- Developed documents that outlined processes, procedures, and best practices.
- Encouraged healthy lifestyle choices by promoting physical activity, proper nutrition and adequate sleep habits.
- Coordinated and facilitated training, encouraging group participation.
- Provided guidance to students navigating challenging circumstances, including financial hardships and relationship dilemmas.
- Developed and implemented individualized action plans.
- Conducted group and one-on-one counseling sessions with students to identify problem areas and develop solutions.
Senior Operations Specialist
U.S. Army Active Duty
Fort Knox, KY
01.2015 - 06.2019
- Built trusting relationships through active listening and empathy techniques.
- Assisted in the development of problem-solving and conflict-resolution strategies.
- Provided emotional, social, and educational support to individuals in crisis.
- Maintained accurate records of all transactions and activities related to operations management.
- Ensured compliance with local laws and regulations regarding operational activities.
- Analyzed data to identify potential areas of improvement, resulting in increased efficiency and cost savings.
- Trained, mentored, and motivated employees to maximize team productivity.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
Operations Manager
U.S. Army Active Duty
Tumwater, WA
06.2012 - 01.2015
- Provided leadership, insight, and mentoring to new employees.
- Utilized excellent communication skills to engage fellow clients in conversation and effectively determine needs and requirements.
- Assisted peers and team members with developing relevant skills to improve social, educational, and vocational functionality.
- Helped peers and team members work through serious issues and restore relationships.
- Listened to personal stories, asked open-ended questions, and offered knowledgeable advice for different situations.
- Created detailed reports on the performance of individual departments within operations.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Delegated work to staff, setting priorities and goals.
Education
Master of Education - Foundations in Behavior Analysis
University of Cincinnati
Cincinnati, OH05-2026
Behavioral Health Certification And Apprenticeship Program - Peer Support Specialist
University of Arizona
Tucson, AZ10-2024
Advanced Behavioral Health Sciences Certificate - Trauma-Informed Behavioral Health Care
Cochise College
Sierra Vista, AZ05-2023
Basic Behavioral Health Sciences Certificate Program - Behavioral Health And Social Services
Cochise College
Sierra Vista, AZ05-2022
Bachelor of Science - Organizational Security And Management
University of Phoenix
Phoenix, AZ05-2012
Associate of Arts - Intelligence Operations
Cochise College
Sierra Vista, AZ02-2004
Skills
- Skill Development
- Motivational Techniques/Motivational Interviewing
- Active Listening
- Peer Counseling
- Records Maintenance
- Academic Support
- Progress Reporting
- Conflict Mediation
- Crisis intervention strategies
- Self Motivation
- Teamwork and Collaboration
- Critical Thinking
- Problem-Solving
- Effective Communication
- Analytical Thinking
- First Aid Certified
- CPR
- Classroom Instruction
- Stress Management
- Teamwork and Loyalty
- Attention to Detail
- Adult Learning Method
Certification
- "Get Smart Fast" (GSF 203) SMART Recovery: Facilitator/Family & Friends Training - Currently Enrolled
- Breaking Down the Barriers: Forensic Support and Hope and Healing - Peer and Family Career Academy - Currently Enrolled
- Helping Individuals with Autism Navigate the Complexities of Puberty and Relationships - 04/2024
- Safety Skills for Children with ASD or IDD - 03/2024
- Cultural Competence - 02/2024
- Introduction to a Behavioral Approach to Substance Use - 02/2024
References
References available upon request.
Timeline
Course Manager/Senior Analyst
U.S. Army Active Duty
06.2019 - 10.2023
Senior Operations Specialist
U.S. Army Active Duty
01.2015 - 06.2019
Operations Manager
U.S. Army Active Duty
06.2012 - 01.2015
Master of Education - Foundations in Behavior Analysis
University of Cincinnati
Behavioral Health Certification And Apprenticeship Program - Peer Support Specialist
University of Arizona
Advanced Behavioral Health Sciences Certificate - Trauma-Informed Behavioral Health Care
Cochise College
Basic Behavioral Health Sciences Certificate Program - Behavioral Health And Social Services
Cochise College
Bachelor of Science - Organizational Security And Management
University of Phoenix
Associate of Arts - Intelligence Operations
Cochise College
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