Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pamela Jackson

Gillette

Summary

Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Coalition Family Pharmacy
08.2015 - Current
  • Assisted pharmacists in preparing and dispensing medications to ensure compliance with safety protocols.
  • Mentored new pharmacy technicians on standard operating procedures and best practices for efficiency.
  • Implemented workflow improvements that streamlined medication preparation processes, enhancing overall productivity.
  • Conducted regular audits of medication storage areas to ensure compliance with regulatory standards and safety measures.
  • Managed daily operations within the pharmacy to maintain optimal service levels and patient satisfaction.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Pharmacy Technician /Medication Reconciliation Technician

Campbell County Hospital
08.2021 - 12.2025
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Maintained organized inventory of pharmaceutical supplies and equipment.
  • Learned safety protocols for handling hazardous materials effectively.
  • Supported customer service by answering basic inquiries regarding prescriptions.
  • Monitored expiration dates of medications to maintain compliance with regulations.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Learned to utilize electronic health record systems for medication tracking.
  • Identified and reported medication errors to avoid distributing wrong medication to patients.

Education

Associate of Applied Science - Medical Assistant

Penn Foster College
Scottsdale, AZ
01-2026

Pharmacy Technician

Western Dakota Tech
Rapid City, SD
05-2009

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Patient confidentiality
  • Medication dispensing
  • Insurance verification
  • Prescription filling
  • HIPAA
  • Pharmacy and customer records management
  • Drug inventory control
  • Drug safety
  • Pharmaceutical calculations
  • Processing payments
  • Pharmacy law compliance
  • Healthcare regulations
  • Receiving incoming supplies
  • Updating medication histories
  • Intravenous admixture preparation
  • Record preparation
  • Pharmacology
  • Resolving customer issues

Certification

  • CPhT - Certified Pharmacy Technician
  • Medication Therapy Managment

Timeline

Pharmacy Technician /Medication Reconciliation Technician

Campbell County Hospital
08.2021 - 12.2025

Pharmacy Technician

Coalition Family Pharmacy
08.2015 - Current

Associate of Applied Science - Medical Assistant

Penn Foster College

Pharmacy Technician

Western Dakota Tech

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