Pamela Jackson
Gillette
Summary
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Coalition Family Pharmacy
08.2015 - Current
- Assisted pharmacists in preparing and dispensing medications to ensure compliance with safety protocols.
- Mentored new pharmacy technicians on standard operating procedures and best practices for efficiency.
- Implemented workflow improvements that streamlined medication preparation processes, enhancing overall productivity.
- Conducted regular audits of medication storage areas to ensure compliance with regulatory standards and safety measures.
- Managed daily operations within the pharmacy to maintain optimal service levels and patient satisfaction.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Utilized pharmacy management software to process prescriptions efficiently.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Pharmacy Technician /Medication Reconciliation Technician
Campbell County Hospital
08.2021 - 12.2025
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained organized inventory of pharmaceutical supplies and equipment.
- Learned safety protocols for handling hazardous materials effectively.
- Supported customer service by answering basic inquiries regarding prescriptions.
- Monitored expiration dates of medications to maintain compliance with regulations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Learned to utilize electronic health record systems for medication tracking.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
Education
Associate of Applied Science - Medical Assistant
Penn Foster College
Scottsdale, AZ01-2026
Pharmacy Technician
Western Dakota Tech
Rapid City, SD05-2009
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Patient confidentiality
- Medication dispensing
- Insurance verification
- Prescription filling
- HIPAA
- Pharmacy and customer records management
- Drug inventory control
- Drug safety
- Pharmaceutical calculations
- Processing payments
- Pharmacy law compliance
- Healthcare regulations
- Receiving incoming supplies
- Updating medication histories
- Intravenous admixture preparation
- Record preparation
- Pharmacology
- Resolving customer issues
Certification
- CPhT - Certified Pharmacy Technician
- Medication Therapy Managment
Timeline
Pharmacy Technician /Medication Reconciliation Technician
Campbell County Hospital
08.2021 - 12.2025
Pharmacy Technician
Coalition Family Pharmacy
08.2015 - Current
Associate of Applied Science - Medical Assistant
Penn Foster College
Pharmacy Technician
Western Dakota Tech
Similar Profiles
SHERLEY REYESSHERLEY REYES
Case Aide at Coalition For Hispanic Family ServicesCase Aide at Coalition For Hispanic Family Services
ELIZABETH AGUIRREELIZABETH AGUIRRE
Outreach, Education and Political Organizing Intern at CA Work and Family CoalitionOutreach, Education and Political Organizing Intern at CA Work and Family Coalition
Daysi GonzalezDaysi Gonzalez
Shelter Client Advocate at Coalition For Family HarmonyShelter Client Advocate at Coalition For Family Harmony
Jamie Dawn DurrantJamie Dawn Durrant
Receptionist/Office & Circulation Manager/Sales Representative at Uinta County HeraldReceptionist/Office & Circulation Manager/Sales Representative at Uinta County Herald
Mark WalkerMark Walker
Electrical Apprentice at Snow Haven LLCElectrical Apprentice at Snow Haven LLC