Summary
Overview
Work History
Education
Skills
Timeline

PAMELA JAQUES

New Castle,United States

Summary

Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations. In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures. Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Quality Assurance Technician

Sugar Creek
Cambridge City, IN
07.2022 - Current
  • Evaluated samples against standards by completing measurements, visual inspections and other established tests.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Generated detailed reports outlining results and recommendations.
  • Analyzed test data to determine performance and reliability of materials
  • Developed quality assurance plans by conducting hazard analyses, identifying critical control points and establishing critical limits.
  • Adjusted, repaired and replaced defective parts and materials.
  • Partner on development of comprehensive quality assurance programs and local systems of care.
  • Inspected finished products for overall quality and adherence to customer specifications.
  • Met quality assurance financial objectives by estimating requirements, preparing budgets, scheduling expenditures and analyzing variances.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
  • Fixed identified issues to improve workflows.
  • Analyzed quality and performance data to support operational decision-making.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Monitored product standards and quality-control programs.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Promoted adherence to quality standards by educating personnel on quality control.
  • Collected and analyzed data and initiated improvements to increase security and performance.
  • Updated inspection journals and daily summary logs with quality-related data.
  • Routinely tested products to align temperature, specifications and ingredient levels with best practices and quality standards.

Customer Service Call Center Representative

Concentrix
Knightstown, IN
01.2022 - 06.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Addressed customer account discrepancies and concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Maintained and managed customer files and databases.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Approved and terminated customer contracts upon request.

Customer Service Call Center Representative

Alorica
Owensboro, KY
08.2017 - 09.2018
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Addressed customer account discrepancies and concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Maintained and managed customer files and databases.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Approved and terminated customer contracts upon request.

Cashier

WALMART
GREENFIELD, IN
12.2013 - 05.2014
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Greet customers entering establishments
  • Maintain clean and orderly checkout areas
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Resolve customer complaints
  • Answer customers' questions, and provide information on procedures or policies
  • Compute and record totals of transactions
  • Process merchandise returns and exchanges
  • Request information or assistance using paging systems
  • Stock shelves, and mark prices on shelves and items.

Cashier/ Hostess

BUFFALO WILD WINGS
RICHMOND, IN
06.2013 - 10.2013
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Greet customers entering establishments
  • Maintain clean and orderly checkout areas
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Resolve customer complaints
  • Answer customers' questions, and provide information on procedures or policies
  • Compute and record totals of transactions
  • Process merchandise returns and exchanges
  • Request information or assistance using paging systems
  • Stock shelves, and mark prices on shelves and items.

Cashier

BURGER KING
RICHMOND, UNITED STATES
09.2012 - 08.2013
  • Maintain sanitation, health, and safety standards in work areas
  • Clean food preparation areas, cooking surfaces, and utensils
  • Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles
  • Verify that prepared food meets requirements for quality and quantity
  • Take food and drink orders and receive payment from customers
  • Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
  • Wash, cut, and prepare foods designated for cooking
  • Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously
  • Serve orders to customers at windows, counters, or tables
  • Clean, stock, and restock workstations and display cases
  • Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times
  • Prepare and serve beverages such as coffee and fountain drinks
  • Pre-cook items such as bacon, to prepare them for later use.

Fine Jewelry Sales Rep./Cashier

SEARS
RICHMOND, UNITED STATES
05.2011 - 06.2013
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Greet customers entering establishments
  • Maintain clean and orderly checkout areas
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Resolve customer complaints
  • Answer customers' questions, and provide information on procedures or policies
  • Compute and record totals of transactions
  • Process merchandise returns and exchanges
  • Request information or assistance using paging systems
  • Stock shelves, and mark prices on shelves and items.

Monitor

CRACKER BARREL
RICHMOND, UNITED STATES
11.2009 - 10.2010
  • Food distribution, ensuring that meals are delivered to the correct recipients and that guidelines such as those for special diets are followed
  • Clean and sterilize dishes, kitchen utensils, equipment, and facilities
  • Examine trays to ensure that they contain required items
  • Place food servings on plates and trays according to orders or instructions
  • Load trays with accessories such as eating utensils, napkins, and condiments
  • Take food orders and relay orders to kitchens or serving counters so they can be filled
  • Stock service stations with items such as ice, napkins, and straws
  • Remove trays and stack dishes for return to kitchen after meals are finished
  • Prepare food items such as sandwiches, salads, soups, and beverages
  • Monitor food preparation and serving techniques to ensure that proper procedures are followed
  • Carry food, silverware, and/or linen on trays, or use carts to carry trays
  • Determine where patients or patrons would like to eat their meals and help them get situated
  • Record amounts and types of special food items served to customers.

Education

Associates -

IVY TECH COMMUNITY COLLEGE

General Diploma - undefined

CENTERVILLE SENIOR HIGH SCHOOL

No Degree - Administrative Assistant

Purdue Global, Online

Skills

  • Project Management
  • Test Results Interpretation
  • Corrective Actions
  • Compliance Assurance
  • Specifications Conformance
  • Conduct Monitoring
  • Regulatory Compliance
  • Information Sequencing
  • Issue Resolution
  • Laboratory Equipment Calibration
  • Performance Monitoring
  • Cleaning and Sanitation
  • Correction Action Planning
  • Finished Goods Inspection
  • Microbial Testing
  • Routing Inspections
  • Non-Compliance Assessment
  • Customer Service
  • Team Collaboration
  • Vendor Relations
  • System Corrections
  • Quality Issue Identification
  • Quality Assurance Requirements
  • Environmental Sampling and Testing
  • Raw Materials Receiving
  • Adaptability and Flexibility
  • Chemical Handling
  • Attentive and Observant
  • Quality Assurance and Control
  • Quality Control Data Compilation
  • Verbal and Written Communication
  • Safety Procedures
  • Random Sampling

Timeline

Quality Assurance Technician - Sugar Creek
07.2022 - Current
Customer Service Call Center Representative - Concentrix
01.2022 - 06.2022
Customer Service Call Center Representative - Alorica
08.2017 - 09.2018
Cashier - WALMART
12.2013 - 05.2014
Cashier/ Hostess - BUFFALO WILD WINGS
06.2013 - 10.2013
Cashier - BURGER KING
09.2012 - 08.2013
Fine Jewelry Sales Rep./Cashier - SEARS
05.2011 - 06.2013
Monitor - CRACKER BARREL
11.2009 - 10.2010
IVY TECH COMMUNITY COLLEGE - Associates,
CENTERVILLE SENIOR HIGH SCHOOL - General Diploma,
Purdue Global - No Degree, Administrative Assistant

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PAMELA JAQUES