Pamela J. Burley
Dover
Summary
Dynamic Patient Access Specialist with proven expertise at Bayhealth - Sussex Campus Hospital in managing patient registrations and ensuring accurate medical billing. Skilled in Epic software and conflict resolution, I excel in fostering team collaboration and enhancing customer service. Committed to maintaining meticulous records and driving operational efficiency.
Overview
34
34
years of professional experience
Work History
Patient Access Specialist/Registrar II
Bayhealth -Sussex Campus Hospital
Milford
01.2009 - Current
- Managed patient registrations across Emergency Room, Outpatient, and Inpatient departments.
- Managed emergency area phone line.
- Responsible for initiating Emergency Trauma Codes after hours.
- Updated patient demographic data within Epic software.
- Maintained accurate medical records.
- Handled all aspects of billing for emergency room services.
- Assisted in hiring processes through structured peer-based interviews.
- Mentored new recruits.
- Processed insurance information accurately.
- Executed document transmission through scanning and faxing.
- Ensured secure access through consistent management of security doors.
Exceptions Clerk
Discover Card Services
Dover
03.1991 - 12.2008
- Entered data in computer system.
- Accessed sensitive customer account details using proprietary software.
- Working knowledge of Microsoft Office Excel, Microsoft Office Word, Lotus Notes
- Handled various payment methods including cash, checks, and credit card transactions.
- Transferred calls accurately and promptly.
- Managed record-keeping processes efficiently.
- Assigned communications to relevant teams for further handling.
- Supported colleagues with handling specific items.
- Drafted customary communications.
- Efficiently categorized large volumes of correspondence.
- Organized records to generate regular reports.
- Operated high-speed Opex mail opening machines.
Education
High School Diploma -
Dover High School
Dover, DESkills
- Patient registration
- Epic software
- Insurance verification
- Medical billing
- Record management
- Data entry
- Team leadership
- Customer service
- Conflict resolution
- Attention to detail
- Effective communication
- Time management
References
References will be provided upon request
Qualifications Highlights
- Strong work ethic, with an ability to connect and relate to people and understand what truly motivates them
- Comprehensive background in office procedures with superior organization and management skills
- Ability to easily assimilate job requirements; aggressively employ new ideas, concepts, technologies and methods
- Self-motivated and energetic team player/builder, thriving in work situations requiring an ability to manage multiple and concurrent responsibilities
- Dynamic communication, interpersonal, problem solving and leadership skills, flourishing in both independent and collaborative work environments
Timeline
Patient Access Specialist/Registrar II
Bayhealth -Sussex Campus Hospital
01.2009 - Current
Exceptions Clerk
Discover Card Services
03.1991 - 12.2008
High School Diploma -
Dover High School
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