Pamela Johnson
Heath,OH
Summary
Versatile office admin offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs. Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 5 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
11
11
years of professional experience
Work History
Director of First Impressions
Keller Williams Greater Columbus
Columbus, United States
09.2018 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assumed responsibility to notice guest dissatisfaction and used best judgment to rectify situation.
- Showed worth to visitors by giving undivided attention.
- Exhibited professionalism and composure in stressful circumstances.
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Maintained area near entrance to create welcoming and inviting environment for guests.
Cosmetic Beauty Advisor
Elder Beerman Department Store
Newark, OH
01.2017 - 09.2018
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Processed payments, entering sales in register for prompt customer service.
Travel Agent
Weekley Travel
Newark, OH
11.2014 - 01.2017
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation, appointment schedules and itineraries and managing accounts and budgets.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
Business Owner/Operator
SunZone Tanning Salon
Heath, OH
03.2006 - 06.2010
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as principal stakeholder over organization's complete operations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Consulted with customers to assess needs and propose optimal solutions.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Education
High School Diploma -
Newark High School
Newark Ohio05.1981
Skills
- Administrative Support
- Positive Attitude and Energetic
- Computer Proficiency
- Verbal and Written Communication
- Multitasking and Prioritization
- Scheduling and Calendar Management
- Reliable and Punctual
- Customer Service-Oriented
- Data Entry and Database Software
- Equipment Troubleshooting
- Office Supply Management
Timeline
Director of First Impressions
Keller Williams Greater Columbus
09.2018 - Current
Cosmetic Beauty Advisor
Elder Beerman Department Store
01.2017 - 09.2018
Travel Agent
Weekley Travel
11.2014 - 01.2017
Business Owner/Operator
SunZone Tanning Salon
03.2006 - 06.2010
High School Diploma -
Newark High School