Pamela Johnson
Customer Service Professional
Long Beach,CA
Summary
Trained in customer service and Identification Cards and Drivers licenses. Stays calm and deals with various types of applicants through long hours of meticulous work. Methodical with very strong organizational and communication skills. A sound understanding of all administrative responsibilities, including office automation. Capable of working with angry and disgruntled residents and processing a variety of licensing applications, including drivers applications. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Drivers License Examiner Assistant
Penndot
12.2018 - 07.2022
- Investigated past and current licensees to perform record checks.
- Issued permits and licenses for pennsylvania drivers commercial and non commercial
- Verified application data and account information against legal documentation to determine accuracy and integrity. For US citizens and immigrants seeking Identification Cards or Drivers Licenses
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Verified document authenticity to process license application.
- Assembled photographs with printed license information to produce completed documents.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Passionate about learning and committed to continual improvement
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery
- Delivered services to customer locations within specific timeframes
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Applied effective time management techniques to meet tight deadlines
- Self-motivated, with strong sense of personal responsibility
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Proved successful working within tight deadlines and fast-paced environment
- Resolved problems, improved operations and provided exceptional service
- Worked effectively in fast-paced environments
- Developed strong communication and organizational skills through working on group projects
- Paid attention to detail while completing assignments
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Managed time efficiently in order to complete all tasks within deadlines
- Cultivated interpersonal skills by building positive relationships with others
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Strengthened communication skills through regular interactions with others
- Identified issues, analyzed information and provided solutions to problems
- Worked flexible hours across night, weekend and holiday shifts
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Self-motivated, with a strong sense of personal responsibility
- Proved successful working within tight deadlines and a fast-paced environment
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
Combat Medic
US Army Reserves
12.2010 - 02.2020
- Worked with field hospital personnel in mass casualty situations to augment staff and support key medical actions including Emergency and Clinical operations.
- Administered lifesaving treatments in high-stress situations, stabilizing personnel for transport to field hospitals.
- Gathered information about patient medical histories and current health conditions in order to make sound decisions for treatment.
- Conducted tests, gave vaccines and administered medications for acute and long-term conditions.
- Trained extensively in advanced lifesaving techniques, communications and telemedicine skills to provide best care in remote locations.
- Deployed to forward operating bases to accompany battle personnel on patrol, engagements and scout missions to provide needed medical attention.
- Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
- Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures and supporting team health and performance.
- Maximized data collection accuracy scores, recorded, stored and analyzed security information with zero discrepancies.
- Completed regular patrols of assigned areas within operations areas.
- Educated personnel on best practices for disease prevention such as trench foot, malaria and STDs.
- Administered ibuprofen for wide variety of medical conditions and complaints to reduce inflammation and provide pain relief.
- Trained diligently on gym equipment and exercise courses to achieve combat resilience and advance in both rank and skill level.
- Collected patient medical information and details about current conditions, symptoms and complaints
- Delivered emergency medical treatment at point of wounding on combat battlefields
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities
- Achieved 100% on physical fitness evaluations and agility testing
- Instructed personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions
- Kept combat zone work environments as clean and organized as possible and maintained unit in constant state of readiness
- Realized 100% accuracy in inventory count of $300,000 in weapons, equipment and vehicles for 48th CASH combat group during extended deployment to forward operating area
- Researched targets developed by various modes of intelligence to determine relevance to mission objectives and usefulness in field operations
- Responded to emergencies with speed, efficiency, and knowledgeable assistance
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors
- Recognized and treated medical conditions with proven techniques, equipment and knowledge of medical and military protocols
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use
- Regularly prescribed ibuprofen and other anti-inflammatory medications for variety of conditions and complaints according to military medical protocols
- Performed crucial lifesaving interventions in combat situations
- Assessed needs and conditions of assigned patients and gathered critical patient health information
- Briefed leaders on readiness, equipment status, and enemy locations to enable sound decision making
- Completed patient care reports and checklists of daily duties per established military practices, guidelines and regulations
- Patrolled designated coverage areas and evaluated terrain for defensive use
- Perfected careful handling, lifting and moving of patients from point of incident to stretcher, ambulance or helicopter
- Worked as crisis team member and clearly communicated with other health care members to best care for patients with diverse military wounds
- Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients
- Administered medications, vaccines and tests such as electrocardiograms and field neurological tests
- Conducted realistic training scenarios to prepare medical team members and provide realistic battle or mass-casualty scenarios
- Developed and deployed triage skills and delivered optimal emergency care in combat environments
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chemical gear for battle scenarios
- Demonstrated knowledge of pharmacological agents and safely administered medications in stressful field settings
- Achieved [Number]% on physical fitness evaluations and agility testing
- Realized [Number]% accuracy in inventory count of $[Amount] in weapons, equipment and vehicles for [Type] combat group during extended deployment to forward operating area
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios
Rural Carrier Associate
Unites States Postal Service
05.2015 - 10.2017
- Drove mail truck vehicle and delivered mail to rural locations.
- Distributed parcels and letters across 20 mile daily route of homes and businesses.
- Followed strict package safety standards to protect customers and team members.
- Handled missing postage and returned mail for route customers.
- Met performance targets consistently through hard work and efficient handling of each stop.
- Collected mail from customers and brought back to facility for processing and sorting.
- Obtained signatures for registered, certified and insured mail.
- Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
- Sorted mail, arranging in delivery sequence for distribution.
- Maintained accurate records of deliveries.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Handled undeliverable mail in accordance with established procedures.
- Delivered various types of mail on routes according to strict timelines.
- Delivered mail to residents and businesses on prescribed route and retrieved additional mail from relay boxes.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Used road maps or GPS to verify routes and designated addresses.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Bundled mail in preparation for delivery or transportation to relay boxes.
- Loaded and secured items in trucks to avoid damage to parcels during delivery
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered
- Handled accurate cash payments for postage and incurred fees
- Altered routes to accommodate changing conditions or road closures in delivery areas
- Distributed mail on foot to residences and businesses, delivering to approximately 80 customers per shift
- Sorted mail according to order of address appearance for easy access in field
- Communicated customer complaints, requests, and feedback to company management for swift resolution
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Secured and properly stored packages for delivery to eliminate damage risks
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions
- Utilized mail processing machines in weighing, stamping and processing mail items
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field
- Identified postage discrepancies and escalated for resolution to limit customer delays
- Collected mail from post office boxes and distributed goods to correct addresses
- Distributed items on time and to correct locations for punctual, professional mail services
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs
- Directly interacted with customers to deliver mail, packages, and ordered goods
- Maintained records on customers with mail forwarding and change of address requests
- Followed safety protocols and regulations while driving, upholding professional service reputation
- Organized mail ahead of delivery runs for correct routing
- Employed GPS and other navigational tools to find shortest routes to locations
- Signed and received mail with signature requirements upon delivery and loading
- Resolved complaints calmly and professionally to maintain customer satisfaction
- Observed traffic and safety regulations for safe transport and delivery of mail
- Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift
Office Manager
Interfaith Housing Coalition
10.2000 - 08.2004
- Reviewed files and records to obtain information and respond to requests.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Administered payroll for 15 employees and maintained proper documentation of employee personnel.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coded and entered daily invoices with in-house accounting software.
- Managed office inventory and placed new supply orders.
- Managed office budget to handle inventory, postage and vendor services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Oversaw receiving and organizing correspondence, answering and forwarding calls for up to seven phone lines and creating business letters and records.
- Used judgment and initiative in handling confidential matters and requests.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Interpreted and communicated work procedures and company policies to staff.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Managed, scheduled and coordinated office functions and activities for employees.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
- Created and managed budgets for travel, training and team building activities.
Education
GED -
Hope High School
Hope, AR09.1995
Some College (No Degree) -
Devry School of Technology
Irving, TXSkills
- Professional Correspondence
- File Management
- Public Policy
- City Ordinances Knowledge
- Risk Management Expertise
- Conflict Resolution
- Critical Thinking
- Drivers Licensing Procedures
- Typing 35 WPM
- Account Management
- Bank Deposits
- Planning & Organizing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Diversification is protection against ignorance. It makes little sense if you know what you are doing.”
Warren Buffett
Timeline
Drivers License Examiner Assistant
Penndot
12.2018 - 07.2022
Rural Carrier Associate
Unites States Postal Service
05.2015 - 10.2017
Combat Medic
US Army Reserves
12.2010 - 02.2020
Office Manager
Interfaith Housing Coalition
10.2000 - 08.2004
GED -
Hope High School
Some College (No Degree) -
Devry School of Technology
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