Pamela Johnson
Denver,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Customer Service Support
LabCorp
01.2020 - 09.2022
- Medical
- My experience included inbound/outbound calls reaching 100+ per day on some days, frequently during open enrollment, assisting members & providers with lab results, and insurance coverage
- Working with Medicare members assisting them with understanding their benefits for labwork as needed
- Responded to customer inquiries and provided technical assistance over phone and in person.
- I willingly accepted constructive criticism to help improve my skills and service to our members and providers
- I utilize multiple screens and resources to assist my callers, specializing in first call resolution
- Other duties include data entry, log-in & maintain calls, and duties requested as needed.
Customer Service Representative
CVS Caremark
09.2005 - 11.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about company updates.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
Redlands High School
Skills
- Benefits Explanations
- Customer Communication and Empathy
- Organizational Skills
- Training Junior Team Members
- Collaborative Team Player
- Microsoft Excel
- Typing Proficiency
- Spreadsheets
- Clerical Support
- Microsoft PowerPoint
- Conflict Resolution
- Account Management
Timeline
Customer Service Support
LabCorp
01.2020 - 09.2022
Customer Service Representative
CVS Caremark
09.2005 - 11.2018
High School Diploma -
Redlands High School
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