Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pamela JOHNSON

Charlotte,NC

Summary

Professional with over 6 years' experience in project coordinating, product support analyst, problem solver, customer support, teaching, and scheduling in fast-paced environments within a variety of industries, from nonprofits, small to large corporations. Seeking a position to increase and or expand knowledge along with growth opportunity.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Contractor - Business Owner, Project Coordinator

Euphoria By Design
Charlotte, NC
09.2019 - Current
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints
  • Developed and started projects, including managing costs, schedule, and performance
  • Managed on average up to 10 projects at once by keeping projects on schedule, tracking timelines and adjusting workflows as needed, meeting deliverables and milestones
  • Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress
  • Closely collaborated with project members to identify and quickly address issues along with risk.

Technology Associate

CMS - Governor's Village (Lower & Upper)
Charlotte, NC
11.2023 - 06.2024
  • Provided technical support for over 1200 school computers, tablets, network systems, AV equipment, and Promethean Boards, achieving a 98% uptime rate and ensuring optimal functionality.
  • Created a more consistent system to manage the distribution, verification, and collection of 1,000+ student devices, maintaining accurate inventory records with 95% accountability.
  • Assisted teachers in presenting learning materials and instructional activities, utilizing technology to enhance student engagement and achieving a 15% increase in student participation.
  • Conducted regular inspections and repairs on chromebooks and iPads on a daily basis, reducing equipment downtime by 75%.
  • Created a workflow to assist with enforcing technology equipment fees for damages or lost items which increased accountability along with lessen the need for additional devices.
  • Assisted Teachers in obtaining upgrades to their technology devices, and additional training and educational opportunities.

Software Research Assist - Temp Assignment

GrowPath
Durham, NC
07.2021 - 11.2021
  • Review, identify law firms who fit a certain criterion, established by the firm and or management
  • Extract data from websites and document on Google Sheets for sales team
  • Tracking projects schedule, timeline, and deliverables to meet established milestones as set by management
  • Schedule zoom meetings providing updates and or additional information.

Project Manager - Temp Assignment

Choyces, LLC
New York, NY
06.2021 - 09.2021
  • Oversee, plan, and execute, manage multiple projects across all phases of development
  • Create, edit and share reports in Excel and or Google Sheets containing information for the project
  • Tracking projects schedule, timeline, and deliverables to meet established milestones as set by management
  • Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress
  • Triage support requests with other team members and escalate technical issues to technical resources as needed.

Business Analyst, Project Coordinator

HQ Resources
Charlotte, NC
04.2019 - 09.2020
  • Assigned tasks to associates, staffed projects, and updated involved parties
  • Mapped process activities to identify shortfalls and to rectify operational inefficiencies
  • Documented business processes, analyzed procedures to align with changing business needs
  • Review/documentation of business requirements and workflow along with troubleshooting issues, assist with enhancement request for supported applications
  • Communicate with developers, project managers, and management on project and testing status
  • Work with software development team to enhance or implement technologies to meet identified business project goals
  • Evaluate risks related to requirements implementation, testing processes, project communications, and training saving on average $5,000 plus.

Product Support Analyst, Project Coordinator

Allscripts Healthcare Solutions/McKesson
Charlotte, NC
11.2012 - 12.2018
  • Processed over 80 support requests weekly, related to software issues and database
  • Created support documentation to extend skills, leverage system features, and find resolutions to questions
  • Assisted with implementation of new software releases, provided customer service following support engagement and problem resolution
  • Monitored systems in operation and input commands to troubleshoot areas
  • Select methods, techniques, documentation, and evaluation criteria for optimal results
  • Host learning labs to increase knowledge along with discuss and or obtain ideas for product enhancements
  • Participated in department and cross-functional internal project teams
  • Complete deliverables on time
  • Coordinate completion of updates to support processes and project team activity.

Education

Bachelor of Science - Data Scientist/Project Management, Project Management

Arizona State University
Tempe, AZ
07.2024

Bachelor of Science - Management Information Systems, Business Administration

Queens University Of Charlotte
Charlotte, NC

Skills

  • Analyzing and synthesizing data
  • Scheduling/Time Management
  • Written/Verbal Communication
  • CRM
  • Service Now/SNOW
  • Promethean Board
  • Education/Training
  • Strong attention to detail
  • Organizational
  • Stakeholder Relations
  • Customer Service
  • Analytical Problem Solving/Resolution
  • Microsoft Word
  • Excel
  • PowerPoint
  • Project Support
  • Equipment Installation
  • Application/Software & Hardware Support

Certification

  • Certified Procore (Software Training)
  • Certified Associate in Project Management (CAPM)
  • Certified OSHA 10 (Occupational Safety and Health Administration)
  • Certified NCCER (National Center For Construction Education and Research)
  • Blueprint Reading Training

Timeline

Technology Associate

CMS - Governor's Village (Lower & Upper)
11.2023 - 06.2024

Software Research Assist - Temp Assignment

GrowPath
07.2021 - 11.2021

Project Manager - Temp Assignment

Choyces, LLC
06.2021 - 09.2021

Contractor - Business Owner, Project Coordinator

Euphoria By Design
09.2019 - Current

Business Analyst, Project Coordinator

HQ Resources
04.2019 - 09.2020

Product Support Analyst, Project Coordinator

Allscripts Healthcare Solutions/McKesson
11.2012 - 12.2018

Bachelor of Science - Data Scientist/Project Management, Project Management

Arizona State University

Bachelor of Science - Management Information Systems, Business Administration

Queens University Of Charlotte

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Pamela JOHNSON