Pamela Johnson-Gray
League City
Summary
Experienced Patient Services Specialist with 15 years in healthcare and pharmacy, specializing in patient experience and workflow efficiency. Demonstrated success in insurance billing and sterile compounding, contributing to higher service quality and better team dynamics. Focused on improving patient care through effective leadership and innovative practices.
Overview
26
26
years of professional experience
Work History
Patient Services Specialist I
The University of Texas Medical Branch (UTMB Health)
05.2017 - Current
- Ensure efficient patient access and accurate insurance checks, boosting satisfaction and trust.
- Swiftly resolve patient issues, escalating complex cases for effective solutions.
- Maintain confidentiality, enhancing trust, and patient satisfaction.
- Collaborate with team to streamline processes, ensuring smooth patient interactions.
- Deliver excellent service, significantly improving patient experience.
- Facilitated patient access by coordinating administrative and clinical activities, resulting in improved appointment scheduling and enhanced patient flow.
- Streamlined eligibility verification processes, ensuring timely insurance preauthorization and reducing patient wait times.
- Orchestrated effective communication among healthcare teams, fostering a cohesive environment that enhances patient care and satisfaction.
- Analyzed patient inquiries to triage and resolve concerns effectively, leading to noticeable improvements in service response times.
- Maintained accurate patient records and ensured confidentiality, upholding regulatory standards while supporting optimal care delivery.
- Implemented a new patient scheduling system, leading to improved appointment management and enhanced patient flow across departments.
Pharmacy Technician
Southside Pharmacy
06.2016 - 05.2017
- Prepared complex medications for high-risk patients, ensuring safety and accuracy.
- Compounded sterile and non-sterile preparations, enhancing patient care quality.
- Managed insurance billing and coding, streamlining patient financial processes.
- Streamlined medication preparation processes, enhancing accuracy and reducing preparation time for high-risk patients.
- Conducted thorough reviews of insurance billing, identifying discrepancies that led to improved claims processing efficiency.
- Implemented a new tracking system for compounded medications, ensuring compliance and improving patient safety.
- Work closely with pharmacists and healthcare providers to customize patient care plans, fostering better health outcomes.
- Demonstrated effective communication skills by educating patients on medication usage, enhancing their understanding and adherence.
- Enhanced patient safety by implementing a tracking system for compounded medications, ensuring compliance, and minimizing errors.
Pharmacy Technician Trainee
CVS Health
01.2016 - 06.2016
- Assisted with prescription processing and insurance claims, ensuring accuracy and efficiency.
- Operated across workstations to deliver medications safely and on time.
- Maintained HIPAA and CVS compliance, supporting patient confidentiality and policy adherence.
- Collaborated with pharmacists to streamline prescription processing, enhancing workflow efficiency and ensuring timely patient care.
- Executed insurance claims with precision, resulting in reduced claim rejections and improved reimbursement timelines.
- Monitored medication inventory levels, implementing proactive ordering strategies to prevent stock shortages and maintain service quality.
- Ensured adherence to HIPAA regulations through rigorous documentation practices, safeguarding patient confidentiality and trust.
- Demonstrated effective communication skills while assisting customers, enhancing their experience, and fostering loyalty to the pharmacy.
- Streamlined prescription processing workflows, significantly reducing patient wait times and enhancing overall service satisfaction.
Librarian & Instructional Materials Coordinator
Harmony School of Innovation
10.2014 - 08.2015
- Supported curriculum delivery by managing educational resources.
- Collaborated with educators to foster literacy, research, and technology use.
- Promoted copyright awareness and ethical information use. Cultivated a positive learning environment by actively engaging students and promoting resource utilization.
- Evaluated educational resources to enhance curriculum effectiveness, resulting in improved student engagement and learning outcomes.
- Coordinated training sessions for educators on technology integration, leading to substantial improvements in instructional delivery.
- Partnered with faculty to design literacy programs, achieving noticeable results in student reading proficiency.
- Managed library materials and ensured compliance with copyright regulations, maintaining a resourceful and legally compliant environment.
- Evaluated and curated educational resources, enhancing curriculum effectiveness and leading to marked gains in student learning outcomes.
Lead Cosmetology Educator
Quest College
01.2013 - 10.2014
- Led training programs, assessed student outcomes, and ensured regulatory compliance.
- Enhanced academic record maintenance, improved training operations.
- Utilized analytical skills for student performance evaluation.
- Addressed compliance issues, ensuring adherence to licensing standards.
- Fostered collaborative environment, supported student success.
- Led training sessions for aspiring cosmetologists, enhancing student skills and achieving a 95% pass rate on state licensing exams.
- Evaluated student performance using data-driven assessments, identifying areas for improvement, and implementing tailored support programs.
- Fostered a collaborative learning environment, encouraging open communication and peer feedback to boost student confidence and engagement.
- Maintained meticulous academic records, ensuring compliance with state regulations, and contributing to a seamless accreditation process.
- Implemented a new curriculum integrating the latest beauty trends, resulting in heightened student interest and improved course ratings.
- Designed and executed innovative training programs, leading to a 95% student pass rate on state licensing exams and enhancing overall program reputation.
Cosmetology Educator
Regency Beauty Institute
04.2013 - 10.2013
- Developed practical lesson plans and evaluated student services.
- Organized student competitions and promoted retail engagement. Facilitated interactive workshops to enhance student engagement, resulting in improved participation and enthusiasm in learning.
- Implemented new curriculum strategies, leading to noticeable improvements in student retention and satisfaction scores.
- Designed and executed creative student competitions that fostered teamwork and showcased skills, elevating overall program visibility.
- Maintained accurate records of student progress and performance, ensuring compliance with educational standards while supporting individualized learning.
- Promoted retail engagement initiatives, significantly increasing product sales through strategic marketing and student involvement.
- Implemented innovative teaching methods, enhancing student engagement and achieving marked gains in overall course completion rates.
Cosmetology Instructor
University of Cosmetology Arts & Sciences
04.2012 - 10.2012
- Designed lesson plans enhancing student exam success and skill mastery.
- Guided students to exceed licensing exam expectations through personalized instruction.
- Facilitated industry networking, boosting career opportunities for graduates.
- Monitored and improved classroom performance with structured feedback.
- Fostered educational standards of adherence, promoting student growth.
- Promoted a positive classroom atmosphere, encouraging student participation and building confidence in practical skills.
- Implemented innovative teaching techniques, resulting in heightened student engagement and improved practical skills application.
- Partnered with local salons to arrange hands-on workshops, enhancing student readiness for real-world challenges, and expanding professional connections.
- Cultivated a supportive learning environment, fostering student confidence and encouraging active participation in practical sessions.
- Evaluated student performance metrics to identify areas for improvement, leading to tailored instruction that significantly boosted overall exam pass rates.
- Maintained comprehensive records of student progress, ensuring adherence to educational standards, and facilitating targeted feedback for continuous improvement.
Cosmetology Instructor
Milan Institute of Cosmetology
05.2011 - 03.2012
- Led courses, improved student skills, ensured hygiene, and an enhanced learning environment.
- Taught advanced techniques, boosted student satisfaction, and maintained sanitation standards.
- Monitored progress, tailored instruction, and achieved noticeable class improvements.
- Developed curriculum, integrated business skills, prepared students for careers.
- Fostered engagement, encouraged collaboration, increased skill competency.
- Maintained rigorous hygiene protocols and classroom standards, ensuring a safe learning environment that promoted student well-being.
- Implemented innovative teaching methods to enhance student engagement, leading to marked gains in course completion rates.
- Coordinated hands-on workshops and practical sessions, encouraging teamwork and enhancing students' real-world application of cosmetology skills.
- Fostered an encouraging classroom atmosphere, promoting open communication and collaboration among students for effective learning.
- Implemented interactive teaching strategies, leading to substantial improvements in student engagement and higher course completion rates.
- Assessed student progress through tailored evaluations, achieving noticeable gains in skill mastery and overall course performance.
Admitting & Registration Specialist II
North Central Baptist Hospital
10.2009 - 07.2010
- Register patients, verify insurance, and ensure a smooth admissions process.
- Reduce wait times by optimizing registration workflows.
- Enhance patient satisfaction through efficient communication.
- Collaborate with physicians to ensure accurate data collection.
- Maintain compliance with hospital policies and improve data accuracy.
- Analyzed patient flow data to identify inefficiencies, implementing targeted adjustments that led to measurable improvements in admissions processing.
- Partnered with healthcare teams to refine patient data collection processes, fostering a culture of accuracy and prioritizing high-quality patient care.
- Provided exceptional financial guidance to patients, ensuring a clear understanding of co-pays and insurance benefits, which strengthened patient trust.
- Maintained accurate and compliant records of patient interactions, enhancing data integrity and supporting hospital operational standards.
- Streamlined patient registration processes, enhancing workflow efficiency and significantly reducing wait times for admissions.
- Coordinated with healthcare teams to ensure accurate data collection, fostering a collaborative environment that prioritized patient safety.
Professional Stylist
Salon Ailanté
06.2008 - 10.2009
- Executed comprehensive salon services, enhancing client satisfaction and operational efficiency.
- Managed front desk operations, improved appointment scheduling, and customer interactions.
- Provided exceptional customer service, fostering loyalty, and repeat business.
- Balanced multiple tasks effectively, ensuring smooth salon operations.
- Developed strong client relationships, contributing to increased client retention.
- Provided personalized consultations to clients, ensuring tailored services that enhance customer satisfaction and loyalty.
- Executed a diverse range of hair treatments, leading to noticeable improvements in client retention and overall salon revenue.
- Partnered with team members to streamline service delivery, optimize appointment scheduling, and reduce client wait times.
- Fostered a welcoming atmosphere, enhancing client experience and contributing to a positive salon culture.
- Maintained accurate records of client preferences and service history, improving personalized service and operational efficiency.
- Executed a diverse range of hair treatments, leading to noticeable improvements in client retention and overall salon revenue.
Pharmacy Technician Queue Associate
Aetna, Inc.
11.2003 - 10.2008
- Review medical data to streamline authorization processes, enhancing patient service efficiency.
- Ensured HIPAA compliance, safeguarding patient information and maintaining trust.
- Processed authorizations, improved access times, and patient satisfaction are important.
- Collaborated with healthcare teams to perfect workflow and reduce processing delays.
- Analyzed data to identify bottlenecks, leading to measurable improvements in service delivery.
- Review complex medical data to identify discrepancies, leading to improved accuracy in patient care documentation and enhanced compliance.
- Monitored and analyzed prescription trends, providing insights that informed inventory management and reduced waste.
- Worked closely with healthcare providers to address medication inquiries, fostering strong relationships that improve patient satisfaction.
- Maintained a positive attitude while assisting team members, contributing to a collaborative work environment and shared success.
- Streamlined medication authorization workflows, resulting in noticeable gains in processing efficiency and reduced patient wait times.
Pharmacy Technician
Pharmerica Pharmacy
06.2002 - 11.2003
- Managed medication inventory for timely distribution, ensuring precise labeling and accuracy.
- Processed high volumes of prescriptions, improving patient turnaround and satisfaction.
- Enhanced workflows, boosting prescription processing efficiency and reducing errors.
- Monitored medication inventory levels to prevent shortages, ensuring consistent availability and minimizing patient wait times.
- Provided exceptional customer service, assisting patients with inquiries, and fostering a welcoming environment.
- Executed precise labeling and pre-packaging of medications, contributing to improved compliance and patient safety.
- Coordinated with pharmacists to optimize medication dispensing processes, enhancing overall team efficiency and patient care.
Senior Pharmacy Technician
Neighbor Care Pharmacy
08.2000 - 07.2002
- Managed medication profiles, ensuring accuracy for optimal patient care.
- Updated profiles timely, enhancing patient safety and quality control.
- Utilized analytical skills to maintain precise medication records.
- Collaborated with healthcare team for comprehensive patient profiles.
- Improved data accuracy, contributing to better patient outcomes.
- Managed patient medication profiles while ensuring HIPAA compliance, leading to enhanced data security and trust among clients.
- Trained inexperienced staff on pharmacy protocols, fostering a collaborative environment that improved service delivery.
- Resolved customer concerns efficiently, utilizing problem-solving skills to enhance client satisfaction and retention.
- Execute daily inventory checks, maintaining optimal stock levels, and reducing medication shortages.
- Collaborated with healthcare professionals to optimize medication therapy management, resulting in improved patient outcomes.
- Executed daily inventory audits, ensuring stock accuracy and preventing medication shortages, leading to uninterrupted patient care.
Pharmacy Technician
Northeast Baptist Hospital
12.1999 - 08.2000
- Prepared IV medications, ensuring safety, enhancing patient care and protocol adherence.
- Managed inventory, optimizing availability, reducing waste, improving operational efficiency.
- Processed medication orders, boosting pharmacy workflow accuracy and efficiency.
- Evaluated medication protocols to ensure compliance, resulting in improved safety measures and enhanced patient care.
- Streamlined medication order processing, significantly reducing wait times and enhancing overall pharmacy efficiency.
- Collaborated with healthcare teams to optimize patient medication plans, fostering a culture of teamwork and shared patient success.
- Maintained accurate records of medication preparation and inventory, ensuring adherence to regulatory standards, and minimizing discrepancies.
- Demonstrated effective communication skills while educating patients on medication usage, promoting adherence and better health outcomes.
- Prepared IV medications with precision, ensuring patient safety and enhancing care quality through strict protocol adherence.
Education
Licensed Cosmetology Instructor -
Milan Institute of Cosmetology-El Paso
San Antonio, Texas01.2011
Licensed Cosmetologist - Trade School /Cosmetologist
Milan Institute of Cosmetology
San Antonio, TX03.2008
Certified Pharmacy Technician - Trade School /Pharmacy Technician
San Antonio College of Medical And Dental Assistants
San Antonio, TX01-2000
Bachelor of Science - Pre-Nursing
Distance Learning System
Greenwood, IndianaSkills
- Patient registration, insurance verification, customer service, pharmacy operations, sterile compounding, medical records, conflict resolution, curriculum development, team leadership, time management, HIPAA compliance, insurance billing, patient care, and healthcare administration
COURSES
DISTANCE LEARNING PROGRAM/WGU PRESENT
Timeline
Patient Services Specialist I
The University of Texas Medical Branch (UTMB Health)
05.2017 - Current
Pharmacy Technician
Southside Pharmacy
06.2016 - 05.2017
Pharmacy Technician Trainee
CVS Health
01.2016 - 06.2016
Librarian & Instructional Materials Coordinator
Harmony School of Innovation
10.2014 - 08.2015
Cosmetology Educator
Regency Beauty Institute
04.2013 - 10.2013
Lead Cosmetology Educator
Quest College
01.2013 - 10.2014
Cosmetology Instructor
University of Cosmetology Arts & Sciences
04.2012 - 10.2012
Cosmetology Instructor
Milan Institute of Cosmetology
05.2011 - 03.2012
Admitting & Registration Specialist II
North Central Baptist Hospital
10.2009 - 07.2010
Professional Stylist
Salon Ailanté
06.2008 - 10.2009
Pharmacy Technician Queue Associate
Aetna, Inc.
11.2003 - 10.2008
Pharmacy Technician
Pharmerica Pharmacy
06.2002 - 11.2003
Senior Pharmacy Technician
Neighbor Care Pharmacy
08.2000 - 07.2002
Pharmacy Technician
Northeast Baptist Hospital
12.1999 - 08.2000
Licensed Cosmetology Instructor -
Milan Institute of Cosmetology-El Paso
Licensed Cosmetologist - Trade School /Cosmetologist
Milan Institute of Cosmetology
Certified Pharmacy Technician - Trade School /Pharmacy Technician
San Antonio College of Medical And Dental Assistants
Bachelor of Science - Pre-Nursing
Distance Learning System
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