Pamela Johnson Skaggs
Headland,AL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
8
8
years of professional experience
Work History
Client Care Representative
Superior Facility Svc
Kathleen, GA
01.2023 - Current
- Promoted available products and services to customers during service, account management and order calls.
- Connected clients to relevant service plans by analyzing needs in comparison to available programs.
- Assisted customers with product selection and ordering process via phone, email, and chat platforms.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated system with order specifics and customer details, preferences, and billing information.
- Performed administrative tasks such as filing paperwork or updating databases as needed.
- Used company database to track client interactions, applications, and service problems.
- Created new accounts for customers and managed existing accounts to ensure accuracy of information.
- Researched solutions for complex customer problems using available resources.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered incoming calls promptly while remaining polite and professional at all times.
- Generated reports on customer feedback and satisfaction levels.
- Maintained up-to-date knowledge of products, services, policies, and promotions offered by the company.
- Attended regular training sessions to stay current on industry best practices.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained professional demeanor when dealing with difficult customers or situations.
- Took special orders in person and over telephone, generating additional revenue every month.
- Addressed escalated issues from other departments in a professional manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Substitute Teacher
Kelly Services
Dothan, AL
12.2019 - 01.2023
- Administered tests and assessments according to school guidelines.
- Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
- Adapted teaching methods to meet diverse student learning styles.
- Left notes for head teacher about notable students, events and problems.
- Developed and enforced behavioral management plans.
- Provided classroom instruction outlined in teacher's lesson plans.
- Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
- Assisted struggling students with classroom assignments with one-on-one tutoring.
- Ensured that each student had access to appropriate materials and resources.
- Implemented conflict resolution strategies to manage student disputes.
- Provided notes and reports on school day activities to primary teacher.
- Operated computers or audio-visual aids to supplement class presentations.
- Maintained a safe learning environment by enforcing school rules and regulations.
- Assisted with classroom management issues when needed.
- Provided feedback on assignments or projects given by the regular teacher.
- Managed classroom environments to ensure a safe and productive learning experience.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Communicated effectively with parents about student progress and concerns.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Created an environment conducive to learning while managing challenging behaviors.
- Served as a mentor for new substitute teachers when necessary.
- Took attendance and maintained attendance records during period as substitute.
- Utilized educational technology to enhance learning experiences.
- Prepared and delivered instructional materials suited to varied learning levels.
- Organized classroom activities, games and tasks to enhance interactive learning experience.
- Helped head teacher by restocking missing or low supplies in classroom.
- Promoted a safe and secure atmosphere within the classroom setting.
- Encouraged positive behavior among students through effective communication techniques.
- Graded student assignments and exams and discussed results.
- Addressed individual student needs and accommodated learning differences.
- Implemented school policies and procedures in the classroom.
- Showed Powerpoint Presentations, videos and interactive websites to aid students with comprehension.
COVID-19 Tester
Local Union 798
Thief River Falls, MN
01.2021 - 03.2021
- Utilized personal protective equipment (PPE) properly to minimize risk of COVID-19 transmission.
- Assessed and monitored patient symptoms related to potential COVID-19 infection.
- Ensured proper handling and disposal of potentially contaminated materials in accordance with health regulations.
- Maintained accurate records of test results and other relevant information in electronic health records system.
- Set up screening stations to take temperatures and check individuals for COVID-19 symptoms.
- Analyzed results of tests for conformity to specifications.
- Educated community members on the importance of following social distancing guidelines and wearing face coverings when out in public.
- Liaised with public health officials to report cases identified during screening.
- Communicated test results to patients as well as referring physicians or other healthcare providers in a timely manner.
- Monitored inventory levels of supplies needed for testing such as swabs, reagents, gloves, masks, ensuring adequate stock at all times.
- Educated visitors and staff on COVID-19 prevention measures and the importance of screening.
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
- Conducted temperature checks for individuals daily using non-contact thermometers.
- Documented data in designated system to present to client upon request.
- Assisted in the distribution of masks and hand sanitizers to individuals entering the facility.
- Conducted follow up calls with patients after their tests were completed to ensure compliance with quarantine protocols if applicable.
- Provided support services such as scheduling appointments for follow up visits or additional tests if required.
- Provided education about COVID-19 prevention, transmission, and safety measures.
- Implemented and enforced social distancing measures during the screening process.
- Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
Billing Assistant
Oxford Healthcare
Dothan, AL
06.2018 - 03.2020
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
- Collaborated with other departments to resolve any discrepancies in billing data or documentation.
- Verified accuracy of invoice calculations before submitting them for approval.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Entered new customer information into the system, including credit limits and payment terms.
- Processed invoice payments and recorded information in account database.
- Analyzed financial documents such as contracts and purchase orders to determine appropriate pricing structure for each transaction.
- Prepared monthly reports summarizing billing data.
- Assisted with month-end closing procedures related to billing activities.
- Maintained accurate records of all transactions processed within the billing system.
- Researched discrepancies between customer invoices and payments received.
- Organized, opened and filed incoming mail.
- Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
- Generated customer statements on a regular basis.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Patient Care Technician
H & S Home Services
Newton, AL
06.2017 - 06.2018
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Notified senior staff of patient emergencies to optimize outcomes.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Reminded patients to take prescribed medications or nutritional supplements.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Responded to bell or light signal calls to assist patients with needs.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Restocked unit frequently with necessary medical supplies.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Provided emotional support to patients and their families during difficult times.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Administered medications and educated patients and families on correct at-home administration.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Planned and served meals and snacks to patients according to prescribed diets.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Recorded patient conditions and vital signs before and after medical operations.
- Kept instruments and equipment clean and sanitized.
- Turned and repositioned bedridden patients to prevent bedsores.
- Ensured that all medical equipment was properly maintained and sterilized.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Helped create a safe environment by following infection control policies.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
Education
High School Diploma -
Day Spring Academy
01-2004
Some College (No Degree) -
Bryant And Stratton College
Getzville, NYSkills
- Care planning
- Strategic planning
- Monitoring tools
- Nursing background
- Agreement preparation
- Documentation
- Scheduling
- Patient education
- Organizational standards
- Organizational skills
- Program oversight
- Goal setting
- Performance monitoring
- Research skills
- Basic math
- Multitasking
- Active listening
- Communication
- Dependable and responsible
- Microsoft Word
- Relationship building
- Problem resolution
- Leadership
- Time management
- Quality assurance
Affiliations
- Reading
- Learning new recipes
- Gaming skills with kids
- Researching new health remedies
Timeline
Client Care Representative
Superior Facility Svc
01.2023 - Current
COVID-19 Tester
Local Union 798
01.2021 - 03.2021
Substitute Teacher
Kelly Services
12.2019 - 01.2023
Billing Assistant
Oxford Healthcare
06.2018 - 03.2020
Patient Care Technician
H & S Home Services
06.2017 - 06.2018
High School Diploma -
Day Spring Academy
Some College (No Degree) -
Bryant And Stratton College
Similar Profiles
JOSE MERCADOJOSE MERCADO
FTO-EMT B at Superior Ambulance SvcFTO-EMT B at Superior Ambulance Svc
ANDREW DICROCEANDREW DICROCE
Emergency Medical Technician at Superior Ambulance SvcEmergency Medical Technician at Superior Ambulance Svc
Alex MurilloAlex Murillo
Emergency Medical Technician at Superior Ambulance SvcEmergency Medical Technician at Superior Ambulance Svc