Pamela Jones
Upper Marlboro,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Patient Care Specialist
Medstar Medical Group
03.2022 - Current
- Documented patient information and care activities in electronic health record.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and updated records and files to maintain document compliance.
- Assisted with medical coding and billing tasks.
- Maintained current and accurate medical records for patients.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Completed patient referrals to other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped patients complete necessary medical forms and documentation.
Patient Specialist
Heart Center Southern Md
08.2018 - Current
- Schedule Cardiac Caths at several Hospitals
- Verify patient insurance
- Collect copays
- Order supplies for the office
- Send and request records from various doctors, and hospitals
- Schedule Loop records in office procedures
- Confirm and schedule appointments
- Answer high volume phone calls
- Check patients in and out using Nextgen System
- Reply to various phone calls left by patient’s by the end of the business day
- Pull and prep charts for the next business day
Administrative Assistant
Decalo Medical Group
12.2008 - 01.2018
- Handled managerial duties in the absence of manager
- Used fax machine and scanners and replied to phone calls and messages left by patients
- Scheduled appointments and checked patients in and out using the Omni system
- Efficiently answered 100+ phone calls per day.
Education
Medical Billing and Coding -
Ultimate Medical Academy
Associate of Science Degree - undefined
2016
Pursuing National CPC-A Certification - undefined
2015
Bachelor of Science - Health Administration
Indiana University - Purdue University Indianapolis
Indianapolis, IN05.2023
Skills
- 345 GPA
- Well organized and proficient in
- Microsoft Word and Office Suite; Types 60 WPM
- High Academic Honors Recognition / Dean’s List
- Strong written, verbal, and interpersonal skills for effective communication and documentation
- Medical Billing
- Medical Coding
- ICD-9-CM
- HCPCS
- CPT
- ICD-10-CM
- Medical Terminology
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Greenway
- Managed Care (HMO, PPO, and POS)
- Government Payers
- Third Party Payers
- Worker’s Compensation
- Centers for Medicare and Medicaid
- CMS 1500
- CMS 1450 (UB-04)
- Tricare
- EOBs
- Payment Posting
- Revenue Cycle Management
- Scheduling
- Superbill
- Insurance Verification
- Insurance Billing Procedures
- Insurance Claim Processing
- Practice Management
- Medical Office Procedures
- Anatomy & Physiology
- Co-Payments
- Deductibles
- Co-Insurance
- HIPAA Compliance
- Meaningful Use
- Reimbursement Methodologies
- Fee Schedules
- Outpatient / Physician
- Inpatient / Facility
Affiliations
Performance-driven and career qualified professional with 15+ years of medical experience, possessing a strong understanding of the importance of accurate document processing. Pays close attention to detail for accurate and compliant documentation and maintains and ensures patient privacy and confidentiality. 3.
Timeline
Patient Care Specialist
Medstar Medical Group
03.2022 - Current
Patient Specialist
Heart Center Southern Md
08.2018 - Current
Administrative Assistant
Decalo Medical Group
12.2008 - 01.2018
Medical Billing and Coding -
Ultimate Medical Academy
Associate of Science Degree - undefined
Pursuing National CPC-A Certification - undefined
Bachelor of Science - Health Administration
Indiana University - Purdue University Indianapolis
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