Pamela Jones
Operational Risk Analyst
Greensboro,NC
Summary
Detail-oriented Operational Risk Professional with more than twenty years of experience in financial services, management, compliance, credit card, and the mortgage industry. Exhibits a proven record of mitigating losses while solving complex issues and providing positive feedback with solutions. Proven expertise in conducting root cause analysis, risk assessments, control testing to include testing of design and effectiveness. Able to improve efficiency of areas of operations with remediation and regulatory compliance updates as well as communicating cross-functionally with first and second lines of defense. Strong background in regulatory reporting to include BSA/AML,HMDA reporting and monitoring. SCRA, Flood, UDAAP, and ECOA.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Operational Risk Analyst, AVP
Truist Bank
Greensboro, NC
01.2018 - Current
- Review, analyze, and perform assessments of the servicing controls against the published regulations and Truist procedural requirements
- Gather in-depth knowledge of controls and performance by completing walkthrough with stakeholders, reviewing SOPs, and research.
- Perform control testing to include test of design and effectiveness.
- Help set the strategic direction on risk strategy through RCSA approach in all areas of mortgage servicing.
- Monitor, track, and report to senior management changes to state laws and federal regulations and make any recommendations needed.
- Offer solutions to complex issues that impacts the business unit and conduct gap and root cause analysis to assist with preventative controls and communicate any defects to appropriate stakeholders.
- Implement action plans based on trending monthly exceptions and monitor through completion.
- Coordinated client compliance and due diligence requests to facilitate quality assurance and internal audits.
- Implemented risk avoidance and mitigation strategies to eliminate hazards, activities and exposures that could negatively impact organizational assets.
Servicing Transaction Risk Monitoring Coordinator
Truist Bank
Greensboro, NC
01.2017 - 01.2018
- Managed and trained Servicing Transaction Risk Analyst to ensure timely and accurate completion of monthly transactional testing for mortgage servicing.
- Reviewed and monitored Archer Report action plans to ensure corrections.
- Verified investor reporting is completed timely and accurately within MSP; system of review.
- Maintained and performed mortgage servicing correspondence quarterly audit; ensuring documentation to the borrower was in line with state and federal regulations and no deceptive, misleading, or incorrect information was provided.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Servicing Transaction Risk Analyst II
Truist Bank
Greensboro, NC
01.2015 - 01.2017
- Performed transactional testing for mortgage servicing using ACES as the system of record.
- Reviewed and tested loans against the published regulations and Truist procedural requirements.
- Developed operating procedures to ensure each test question contained pertinent information necessary to complete the reviews.
- Executed analysis of risks and identified risk mitigation strategies.
- Coordinated ongoing efforts to strengthen risk culture and fine-tuned risk appetite for mortgage servicing.
- Assisted with line-by-line gap analysis of investor/insurer and bank guidelines to ensure the current QC plan was up to date and accurate, and participated in the rebuttal/remediation process by working with and providing recommendations to stakeholders.
Senior Account Reporting Manager
Bank Of America
Greensboro, NC
01.2005 - 01.2015
- Lead a mid-sized team of Customer Relationship Managers that ensured a complete fast, fair, and final decision was provided for borrowers, investors, and shareholders of any first lien mortgage, HELOC or HELOAN on retention or foreclosure alternatives.
- Managed the handling of bankruptcy mediation calls with state mediators regarding litigation on foreclosure accounts and worked with bank attorneys to ensure compliance with federal and state laws as well as BOA policies to mitigate losses on loans and legal action.
- Cultivated productive relationships with senior level and upper management and consulted closely to uncover needs while matching to available solutions.
- Created training program for lower-level employees to increase knowledge and customer satisfaction.
Education
Bachelor of Science - Accounting
North Carolina A&T State University
Greensboro 08.1990 - 05.1996
Skills
Targeted risk assessments
Remediation
Change Management
Control testing
Operational performance improvement
Risk and Control Self-Assessment (RSCA)
Relationship building and retention
Policy and procedure development
Mortgage Servicing
Regulatory
Compliance
Banking and Fiance
Certification
Certified ScrumMaster® (CSM®)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified ScrumMaster® (CSM®)
01-2023
Operational Risk Analyst, AVP
Truist Bank
01.2018 - Current
Servicing Transaction Risk Monitoring Coordinator
Truist Bank
01.2017 - 01.2018
Servicing Transaction Risk Analyst II
Truist Bank
01.2015 - 01.2017
Senior Account Reporting Manager
Bank Of America
01.2005 - 01.2015
Bachelor of Science - Accounting
North Carolina A&T State University
08.1990 - 05.1996