Pamela Jorgensen
Data Entry/Customer Service
Hartland,WI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
34
34
years of professional experience
Work History
Marketiing Intern
Schweda Machiner Sales (AKA Concept Tooling )
08.1992 - 05.1996
- Interacted with customers by phone, email, or in-person to provide information. On average interacted, both remotely and in office, with 50+ sales leads a shift.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Supported with creating project marketing materials to promote services.
- Collaborated with senior management on new initiatives to build confidence.
- Conducted extensive research for startup company projects.
- Evaluated customer needs and feedback to drive product and service improvements.
- Analyzed problems and worked with teams to develop solutions.
- Generated reports detailing findings and recommendations.
- Adaptable and proficient in learning new concepts quickly and efficiently
- Strengthened communication skills through regular interactions with others
Marketing Coordintory/Data Entry Specialist
National Tank Truck Corporation
02.1991 - 05.1996
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Searched, extracted and interpreted information to determine correct input procedure.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Verified accuracy of data entered into system to produce error-free reports.
- Created and maintained data entry logs to track data entry activities.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sent completed entries for evaluation and final approval.
- Identified data entry errors and reported to necessary departments.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Evaluated source documents to locate needed information.
- Corrected data entry errors to prevent later issues such as duplication or data degradation
- Sorted documents and maintained organized filing process
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies
- Maintained files, records and chronologies of entry activities
- Followed established procedures to enter and process data correctly
- Reviewed and updated client correspondence files and database information to maintain accurate records
Customer Service Representative
Diversified Benefits Services
Hartland, WI
2023.04 - 2024.01
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Vision Center Manager
Walmart
05.2001 - 03.2023
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look. On average saw 35 patients/customers alike for their optical needs. Answered approximately 45 phone calls for customer support, insurance authorizations and general store information.
- Over years, I maintained one of the least turnover departments in Walmart, at Pewaukee location. I also maintained great relationships with other divisions, including but not limited to helping out in their areas and being their backup for management when needed.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Explained prescriptions, optical terminology and products to customers.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Recorded measurements, adjusted eye wear and made changes based on customer feedback.
- Managed senior-level personnel working in marketing and sales capacities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Collaborated with store manager to plan staff schedules and determine hiring needs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Administrative Assistant
Watertronics
10.1989 - 06.1992
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Liaised between clients and vendors and maintained effective lines of communication.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed 50+ incoming and out going calls/correspondence daily.
Education
High School Diploma -
06.1984
Some College (No Degree) - Accounting, Human Resource
Skills
- Office Supplies and Inventory
- Employee Performance Evaluations
- Strategic Vision
- Detail Work
- Team-Building Exercises
- Team Relationships
Timeline
Customer Service Representative - Diversified Benefits Services
2023.04 - 2024.01
Vision Center Manager - Walmart
05.2001 - 03.2023
Marketiing Intern - Schweda Machiner Sales (AKA Concept Tooling )
08.1992 - 05.1996
Marketing Coordintory/Data Entry Specialist - National Tank Truck Corporation
02.1991 - 05.1996
Administrative Assistant - Watertronics
10.1989 - 06.1992
Custer High School, Currently Obama (renamed) - High School Diploma,
Waukesha County Technical College - Some College (No Degree), Accounting, Human Resource
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