Pamela Juan
American Canyon
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Office Manager
DISA Global Solutions, INC.
08.2009 - Current
- Oversaw daily office operations, ensuring efficiency and organization within a fast-paced environment.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Developed and implemented office policies that enhanced workflow and compliance across departments.
- Streamlined document management processes, improving retrieval time and reducing operational bottlenecks.
- Analyzed operational procedures to identify inefficiencies, leading to improved resource allocation strategies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Developed strong relationships with clients, enhancing customer satisfaction and loyalty.
- Implemented feedback mechanisms to continuously improve service quality and address client concerns promptly.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Optimized route planning to minimize travel time while maximizing client visits, resulting in greater efficiency and cost savings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Medical/Administrative Assistant
Excel Care Immediate Care Center
07.2007 - 01.2013
- Administered patient intake processes, ensuring accurate documentation and efficient flow of information.
- Performed routine laboratory tests, maintaining high standards of accuracy and compliance with health regulations.
- Collaborated with healthcare providers to develop streamlined workflows, improving efficiency in patient care delivery.
- Led training sessions for new medical assistants, fostering a culture of continuous learning and skill development.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Medical Assistant/Afternoon Lead
Muir/Diablo Occupational Medicine
03.2003 - 08.2009
- Assisted with patient intake, ensuring accurate data collection and documentation.
- Coordinated scheduling for patient appointments, optimizing workflow efficiency.
- Supported physicians during examinations by preparing necessary instruments and materials.
- Trained new staff on clinical procedures and office protocols for improved team performance.
- Developed streamlined processes for managing patient files, reducing retrieval time significantly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Collected and documented patient medical information such as blood pressure and weight.
Medical/Administrative Assistant
Walnut Creek Urgent Care
11.2002 - 01.2003
- Externship as a Medical Assistant
- Streamlined patient check-in processes, reducing wait times through effective workflow management.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Medical Assisting Program -
Silicon Valley College
Concord, CA08.2002
High School Diploma - undefined
Vallejo Senior High School
Vallejo, CA06.2000
Skills
- Appointment coordination
- Typing proficiency at 35 WPM
- Proficient in English and Tagalog
- Proficient in basic nursing procedures
- Effective interpersonal skills
- Strong written communication skills
- Knowledge of medical terminology
- Analytical problem solving
- Assisting in minor surgery and routine physicals
- Office management
- Organizational skills
- Office administration
- Customer relations
Timeline
Office Manager
DISA Global Solutions, INC.
08.2009 - Current
Medical/Administrative Assistant
Excel Care Immediate Care Center
07.2007 - 01.2013
Medical Assistant/Afternoon Lead
Muir/Diablo Occupational Medicine
03.2003 - 08.2009
Medical/Administrative Assistant
Walnut Creek Urgent Care
11.2002 - 01.2003
High School Diploma - undefined
Vallejo Senior High School
Medical Assisting Program -
Silicon Valley College