Pamela Judd
Fayetteville,NC
Summary
Customer-oriented Co-Manager offering over 2 of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Intelligent and enterprising Assistant Manager with 4 years of experience in Retail industry. Growth-minded strategist and implementer of key operational improvements through corporate objective triage and situational support. Expert problem-solver and planner with demonstrated business leadership and development skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position . Ready to help team achieve company goals.
Overview
31
31
years of professional experience
Work History
IOS Technical Advisor Remote
Teleperformance USA
04.2023 - Current
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
Virtual Customer Service Agent
Teleperformance USA
08.2022 - 04.2023
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Assisted clients with product questions to facilitate online ordering process.
- Answered live online chats to give quick answers and solve problems faster.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
Sales Advisor Remote
Teleperformance USA
03.2021 - 08.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Emphasized product specifications to meet customer needs.
- Responded to customer calls and emails to answer questions about products and services.
Assistant Store Manager Online Grocery
Walmart
03.2020 - 12.2021
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
Retail Co-Manager
Walmart
02.2018 - 03.2020
- Handled all delegated tasks, including running a Academy Store and overseeing daily operation.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Assessed, optimized and elevated operations to target current and expected demand
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Retail Co-Manager
Walmart
08.2017 - 02.2018
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Assessed, optimized and elevated operations to target current and expected demands.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Assistant Store Manager
Walmart
05.2014 - 08.2017
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Promoted and supported strong relationships with local community organizations in surrounding area.
Zone Manager
Walmart
05.2012 - 03.2014
- Maintained positive communication with Department Manager to share opportunities, obstacles and accomplished objectives.
- Built and maintained high performing teams by identifying top talent and focusing on growth and development while coaching and mentoring.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
Inventory Supervisor
Walmart
04.2011 - 05.2012
- Performed root cause analysis on inventory discrepancies and implemented impactful solutions.
- Reviewed inventory control reports ensuring accuracy and completeness.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Department Manager
Walmart
10.2009 - 04.2011
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Delegated work to staff, setting priorities and goals.
Sales Associate
Walmart
12.2008 - 10.2009
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Assisted customers by finding needed all items and checking inventory for items at other locations.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Reset store displays for special events and seasonal merchandise changes.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Customer Service Representative
AT&T Inc.
10.2005 - 10.2007
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to determine best methods to resolve service and billing issues.
Assembly Line Worker
Adecco
05.2005 - 10.2005
- Used established assembly instructions to complete jobs in efficient and accurate manner.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
Bus Operator
City of Fayetteville
04.2002 - 01.2003
- Took disabled individuals and senior citizens to any local destination.
- Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
- Obeyed all DOT rules and regulations in addition to local laws and stipulations.
- Transported passengers on predetermined routes while following local traffic regulations.
- Provided information to passengers, including route, schedule and fares.
Machine Operator
Black&Decker
02.1993 - 04.2001
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
- Operated various gauges to inspect pieces after production completion.
Education
High School Diploma -
Fayetteville Technical Community College
Fayetteville, NCSkills
- Product management and pricing
- Staff development
- Issue and conflict resolution
- Critical thinking
- Problem resolution
- Coordination
- Issue resolution
- Strategic Planning
- Customer Service
- Customer relations
- Merchandising
- Leadership development
- Multitasking
- Time management
- Organization
- Team management
- Relationship building
- Product and service knowledge
- Inbound and outbound calling
- Retail sales customer service
- Courteous demeanor
- Problem-solving abilities
- Adaptive team player
- Call center experience
- Client Requirements
- Backup Recovery
Accomplishments
- Recognized as Employee of the Mon for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
- Improved delivery of Produce by changing vendors, realizing overall increase in customer satisfaction and cost efficiency.
- Developed and implemented new loss prevention methods which resulted in a 10% reduction in shrinkage rates.
Timeline
IOS Technical Advisor Remote
Teleperformance USA
04.2023 - Current
Virtual Customer Service Agent
Teleperformance USA
08.2022 - 04.2023
Sales Advisor Remote
Teleperformance USA
03.2021 - 08.2022
Assistant Store Manager Online Grocery
Walmart
03.2020 - 12.2021
Retail Co-Manager
Walmart
02.2018 - 03.2020
Retail Co-Manager
Walmart
08.2017 - 02.2018
Assistant Store Manager
Walmart
05.2014 - 08.2017
Zone Manager
Walmart
05.2012 - 03.2014
Inventory Supervisor
Walmart
04.2011 - 05.2012
Department Manager
Walmart
10.2009 - 04.2011
Sales Associate
Walmart
12.2008 - 10.2009
Customer Service Representative
AT&T Inc.
10.2005 - 10.2007
Assembly Line Worker
Adecco
05.2005 - 10.2005
Bus Operator
City of Fayetteville
04.2002 - 01.2003
Machine Operator
Black&Decker
02.1993 - 04.2001
High School Diploma -
Fayetteville Technical Community College
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