Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Jumper

Taylors,SC

Summary

15+ years of professional experience in customer engagement, leadership, staff development, and team building; demonstrated expertise in retail management, food service management, marketing strategies, and retail store operations. Professional strengths include planning & budgeting, communication skills, and organizational skills. Technical proficiencies include Microsoft Word, Excel, PowerPoint, and Outlook. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Driver

Fedex Express
03.2019 - Current
  • Operate company vehicles and provide courteous and efficient delivery and pick up of packages
  • Check shipments for conformance to FedEx features of service
  • Provide coverage for all assigned routes within the station's service area; provide related customer service functions.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Store Manager

The Spinx Company
07.2008 - 03.2019
  • Ensured all retail operations were managed in cost-effective way, improved operational management systems, processes, and best practices
  • Examined financial data and use them to improve profitability, managed budgets, and forecasts
  • Recruited, trained, and supervised staff; provided team building opportunities.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Developed successful employee retention plan, reducing staff turnover rates significantly.

Education

Bachelor of Science in Business Management -

University of Phoenix
Phoenix, Arizona
01.2014

Skills

  • Time Management
  • Problem-Solving
  • GPS and route planning
  • Safety Protocols
  • Route Planning
  • Team Leadership
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Policy Implementation
  • Schedule Preparation
  • Budget Control
  • Teamwork and Collaboration
  • Decision-Making
  • Computer Skills
  • Hiring and Training
  • Self Motivation
  • Reliability
  • Problem-solving abilities

Timeline

Driver

Fedex Express
03.2019 - Current

Store Manager

The Spinx Company
07.2008 - 03.2019

Bachelor of Science in Business Management -

University of Phoenix

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Pamela Jumper