Pamela Karam

Pre-Testing: Performing initial eye assessments, which may involve checking visual acuity, measuring eye pressure, and assessing eye health using various diagnostic instruments.

- Patient History: Taking patient medical and ocular histories, including information about current symptoms, medications, and any relevant family eye health history.

- Assisting with Examinations: Assisting the optometrist by preparing patients, explaining procedures, and ensuring that all necessary equipment is ready.

- Contact Lens Fittings: Assisting in fitting contact lenses by providing instructions on insertion, removal, and care.

- Administering Diagnostic Tests: Conducting diagnostic tests, such as visual field tests, color vision tests, and retinal imaging, as per the optometrist’s instructions.

- Maintaining Equipment: Cleaning, sterilizing, and maintaining optometric equipment to ensure accuracy and patient safety.

- Administrative Tasks: Managing appointment schedules, updating patient records, and handling insurance paperwork.

- Compliance and Safety: Adhering to all relevant healthcare regulations, maintaining cleanliness and safety standards in the office, and ensuring patient confidentiality.

- Managing schools' social media accounts (Facebook/Instagram).

- Planning school events and activities by creating social media content, and expanding school reach with the community.

- Organizing weekly meetings with parent council members to discuss upcoming events.

- Reporting event results with the school leadership team.

- Review and analyze content for compliance with school and community guidelines and standards.

- Working directly with customers by telephone, electronically or face to face.

- Respond promptly to customer inquiries.

- Handle and resolve customer complaints.

- Obtain and evaluate all relevant information to handle product and service inquiries

- Responsible for ensuring the safety and security of passengers during flights, including pre-flight briefings, and emergency procedures.

- Provided exceptional customer service by addressing passenger inquiries, catering to individual needs, and ensuring a pleasant flight experience.

- Assisted in the execution of in-flight services, including meal distribution, beverage service, and duty-free sales for passengers.

- Demonstrated strong leadership skills by coordinating with the cabin crew to efficiently manage in-flight operations, and provide superior customer service.

- Conducted thorough inspections of cabin equipment, ensuring all components were functioning properly and adhered to safety standards.

- Managed passenger concerns and conflicts with a diplomatic and professional approach, enhancing overall customer satisfaction.