Pamela Karmo
Mary Esther,FL
Summary
Continue my career as a clerical professional with a position as an office manager/executive Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
26
26
years of professional experience
Work History
Office Assistant
Landrum HR-Okaloosa County Permit Dept.
09.2024 - 04.2025
- Coordinated office communications, ensuring timely responses and effective information flow.
- Streamlined document filing processes, enhancing retrieval efficiency and organization.
- Led initiatives to improve office workflow efficiency, enhancing overall productivity within the department.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Office Assistant
Watson & Mann CPA
02.2024 - 04.2024
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Boosted employee morale with thoughtful event planning and team-building activities.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Cashier
Doolittle's Catering
03.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
SENIOR ADMINISTRATIVE AIDE
WILLIAMS ELECTRIC COMPANY/ PARSONS
03.2013 - 07.2020
- Served as executive assistant to the Chief Operating Officer and primary receptionist at Williams Electric Company's Fort Walton Beach headquarters
- Primary interface for non-project accounts payable interactions
- Logged payments, account details, and call logs into company database
- Verified data integrity for corporate records and communications
- Analyzed departmental documents for filing and distribution
- Ordered and supervised maintenance/cleaning supplies.
- Contributed to a positive work environment by coordinating team-building activities and fostering strong relationships among colleagues.
LEAD RESIDENT ASSISTANT
USAF ENLISTED VILLAGE
04.2010 - 03.2013
- Managed swing shifts (3 PM to 11 PM)
- Supervised and assisted resident activities, dinner prep, quiet time, showers, medication receipt, and resident incontinence support
- Verified employee reports.
- Developed strong relationships with residents through open communication channels and approachability.
- Enhanced resident satisfaction by addressing concerns promptly and professionally.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
RESIDENT ASSISTANT
BEI VEDEER COMMONS
05.2009 - 03.2010
- Provided resident care including wake-up showering, cleaning room, escort to meals, activities, games, and clean up
- Provided regular documentation on resident status and activities.
CLERICAL PROFESSIONAL
FULTON COUNTY COURTS
11.1998 - 12.2008
- Served as document specialist and receptionist for both the Real Estate and civil docket departments of the Fulton County Clerk of Courts
- Data entry and filing specialist for official county documents
- Conducted real estate status and mailing address research
- Assisted with telephone reception and logging.
- Boosted customer satisfaction by addressing inquiries promptly and providing professional assistance.
- Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
- Ensured prompt delivery of time-sensitive materials to clients through effective prioritization and coordination with mail services.
- Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Diploma -
Red Mountain High School
06.1989
Skills
- Office Administration
- Information Security
- Data Entry
- Filing
- Mail handling
- Clerical Support
- Recordkeeping
- Verbal Communication
- Professional and mature
- Time Management
- Administrative Support
- Inventory Systems
- Customer service
- Positive attitude
Timeline
Office Assistant
Landrum HR-Okaloosa County Permit Dept.
09.2024 - 04.2025
Office Assistant
Watson & Mann CPA
02.2024 - 04.2024
Cashier
Doolittle's Catering
03.2022 - 12.2022
SENIOR ADMINISTRATIVE AIDE
WILLIAMS ELECTRIC COMPANY/ PARSONS
03.2013 - 07.2020
LEAD RESIDENT ASSISTANT
USAF ENLISTED VILLAGE
04.2010 - 03.2013
RESIDENT ASSISTANT
BEI VEDEER COMMONS
05.2009 - 03.2010
CLERICAL PROFESSIONAL
FULTON COUNTY COURTS
11.1998 - 12.2008
Diploma -
Red Mountain High School
Hobbies and Interests
Lead, wrote, and directed church youth drama team in Atlanta, Georgia and Fort Walton Beach. I have put on one-woman shows at Morehouse College and many Atlanta area churches as well as in Fort Walton Beach. I wrote, published, and performed poems from my book Child of God.
REFERECES
Brenda Upshaw DooLittle's Catering (850) 368-1220 - Owner
Jo Loftis Williams Electric Co./ Parsons (850) 830-5601- Manager
Lisa Payton Okaloosa Dept. Code Enforcement (850)585-0813 Supervisor
Lori Parsons Watson & Mann CPA (850) 613-6301-Manager
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