Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Previous Experience
Timeline
AdministrativeAssistant
Pamela K Callahan

Pamela K Callahan

Lexington,USA

Summary

Dynamic professional with a proven track record at ELEVATE, enhancing brand recognition and driving sales through meticulous event management and customer engagement. Demonstrates expertise in Microsoft Office and conflict resolution, excelling in fast-paced environments while consistently achieving goals. Adept at leading teams to success and fostering strong client relationships.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Brand Ambassador/ Event Staff/ Food&Beverage

ELEVATE
Cincinnati, OH
01.2019 - 12.2024
  • Attending Event participation by via trade shows, product launches and other showcases
  • Set Up, arrangement of table, booths, products to create a positive experience, facilitating sales of products, having detailed knowledge of all the available products
  • Having adequate coverage for all scheduled or as needed breaks
  • Breakdown of Event
  • Track and report, overseeing every step
  • POS
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations
  • Food / Beverage staff Banquets Events Venues

Food Service Worker/ Server/ Banquet / bartender

  • Tracked and reported on engagement
  • Participated in team meetings to discuss strategies and share feedback from the field.
  • Delivered public demonstrations for crowds at stores, trade shows and conferences.
  • Increased sales by encouraging customers to purchase additional products and services.
  • Maintained a professional appearance and demeanor that reflects the brand's image.
  • Provided customer service support during promotional events or when needed.
  • Increased sales and brand awareness through face-to-face marketing.

Stagehand Coordinator

I.A.T.S.E Local 346 & Local 17
Lexington, KY
01.2019 - 10.2024
  • Operated and maintained stage equipment, including lighting, sound systems and rigging
  • Loading and unloading of equipment before and after
  • Arrange and organize the stage area
  • Provided technical support
  • Followed all safety protocols
  • Performed routine maintenance
  • Quickly addressed and resolved any technical and or logistical issues
  • Facilitated communication between stage crew and production management, ensuring alignment of tasks.
  • Ensured that all necessary safety standards were followed while installing equipment.
  • Provided support to performers by helping them move from one place to another onstage.
  • Set up, adjusted and operated audio-visual equipment, cameras, or film and slide projectors for meetings, events and video conferences.
  • Engaged in loading and unloading of theatrical equipment, adhering to efficient logistical practices.

Licensing Credentialing Specialist

KENTUCKY DEPARTMENT TRANSPORTATION
Lexington, KY
06.2023 - 11.2023
  • Review and verify documents submitted by the applicants, Identification, residency, and proof of insurance
  • Data entry, filing, cross-training
  • Experienced in Driver's License information system
  • Advise applicants on questions and concerns
  • This was a short term contract
  • Addressed and resolved discrepancies in provider documentation during credentialing.
  • Monitored expiration of licenses and certifications, notifying providers of renewal requirements.
  • Processed re-credentialing applications for existing providers according to contractual requirements.
  • Updated and maintained databases with current information.

Terminal Operations Warehouse Coordinator

US PACK LOGISTICS LML
Lexington, USA
01.2022 - 05.2023
  • In charge of the receipt, storage and dispatch of goods
  • Ensuring that all shipments were accurate, tracked, and recorded
  • Inventory- Maintained records, conducted regular cycle counts
  • Coordinated logistics, routing to drivers
  • Coordinated training sessions for staff , implemented office/warehouse policies and procedures to enhance operational efficiency
  • Managed warehouse staff, training and guidance to meet productivity inputting employee daily timesheets, pai time off request
  • Ensuring adequate drivers balance to shipments
  • Followed all DOT, OSHA safety related regulations
  • Safety Compliance
  • Equipment Maintenance
  • Conduct Physical Inventory
  • Daily Documentation of shipping documents, bills of landing, dispatch/routing driver communications (location updates, settlement , expense reports
  • Customer Service, handled all front line customer inquires, identified, researched, resolved, communicated any and all potential issues
  • Research and Resolve
  • Prepared outgoing orders by picking items according to customer requirements while ensuring product quality is preserved throughout transit process.
  • Maintained cleanliness and organization of the warehouse to facilitate efficient operations.
  • Conducted regular cycle counts to maintain accurate records of products stored in the warehouse.
  • Participated in training sessions to stay updated on best practices and new warehouse technologies.
  • Presented and explained work orders to team.
  • Conducted routine quality checks on incoming and outgoing goods to maintain product integrity.
  • Maintained inventory control by collecting stock location orders and printing requests.

Front Desk Agent

Ramanda Inn Hotel & lounge
Lexington, KY
05.2020 - 11.2022
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Resolved customer complaints promptly and courteously.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Processed payments accurately and efficiently.
  • Kept accurate records of guest transactions.
  • Addressed customer needs in a timely manner.
  • Provided information about hotel amenities, services, and local attractions.
  • Verified customer credit to establish payment method for accommodations.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Provided excellent customer service while upholding company policies.

Warehouse Maintenance Asst. On-site Coordinator

Lockheed Martin
Lexington, USA
03.2019 - 12.2021
  • On-Site Lead Coordinator
  • Ensured compliance of all employees with company policies, procedures and addressed any compliance related issues and worked to resolve them promptly
  • Managed daily maintenance activities, ensuring efficient, cost-effective equipment and facilities
  • Ensuring all Safety standards are met
  • Facility inspections
  • Equipment maintenance
  • Restocking Supplies
  • Spill response
  • Safety Compliance
  • Reporting Issues
  • Assisting with Special Projects
  • Minimum security clearance
  • CONTRACT POSITION

Operations Administrator

SPEEDY DELIVERY LLC
Lexington, USA
07.2016 - 02.2019
  • Coordinate Daily Operations
  • Administrative Support
  • Compliance with company policies and regulations, and assist in the development and implementation of operational procedures
  • Inventory Management
  • Data, Budget, and Facility Management
  • Prepared daily and monthly reports
  • Preparing shipping documents
  • Maintained office day to day operation services, policies & procedures
  • Payroll and all other HR responsibilities interviewing, onboarding
  • Managed 10-15 Route Drivers;
  • Route planning, Vehicle Maintenance, Compliance, Documentation, Expense Management
  • Customer Service
  • Research and Resolve

Administrative Asst/ Credentialing Specialist

Commonwealth of Kentucky/ State of Kentucky
Lexington, USA
02.2015 - 07.2016
  • Credential Verification
  • Compliance Assessment
  • Participated actively in special projects or initiatives pertaining to improvement of operational efficiency within the department.
  • Maintained up-to-date records of credentialing statuses in database systems.
  • Processed re-credentialing applications for existing providers according to contractual requirements.
  • Data Entry, filing, documentation, prioritized tasks
  • Complies and Maintained current & Accurate data Record Maintenance
  • Demonstrated high degree of Trust & Confidentiality
  • Stayed up to date on state, and federal regulations and policies
  • Microsoft office & Credentialing Software

Utilization Review Coordinator

ANTHEM BlueCross & BlueShield
Lexington, USA
01.2014 - 01.2015
  • Obtaining pre-authorization for admissions and continued stays according to 3rd party guidelines
  • Insurance Verification, Benefits navigation
  • Developed case management plans for high-risk patients requiring ongoing monitoring.
  • Identified opportunities for improvement regarding cost containment efforts within the organization.
  • Coordinated patient transfers between facilities when medically necessary.

Clinical Nurse + Billing Office Specialist

Western Kentucky Orthopaedic & Neurosurgical Associates
Bowling Green, KY
07.2010 - 01.2014
  • Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery
  • Conducted comprehensive assessments of complex medical conditions, facilitating timely interventions to prevent complications
  • Icd-9 Coding
  • Processed customer invoices, credit memos and payments within established timelines.2
  • .all other clinical - Admin tasks assigned
  • Handled account payments and provided information regarding outstanding balances
  • Executed billing tasks and recorded information in company databases

Education

Associate of Science - Business Administration and Management

Bluegrass Community & Technical College
Lexington, KY
08.2019

Bachelor of Science - Nursing

University of Kentucky
Lexington, KY
12.1995

Skills

  • Microsoft Office/Microsoft 365
  • Outlook
  • Calendars
  • Windows 11
  • Google Workspace
  • POS
  • Yardi
  • WMS
  • Credentialing management software
  • Inventory scanner
  • Cash handling
  • Kitchen support
  • Short order cook
  • Sanitation standards
  • Beverage
  • Adaptable personality
  • Event management experience
  • Customer service
  • Inventory control
  • Goal-oriented mindset
  • Conflict resolution techniques
  • Team leadership qualities
  • Special Event staff
  • Coordinator
  • Alcohol safety
  • Responsible server
  • Conflict resolution
  • Negotiations

Certification

  • CPR BLS American Red Cross, 12/25
  • Bartending STAR Academy, 2023
  • Credentialing Specialist CAERT
  • Food Handling SAFE SERV, 2024
  • Banqueting TYPSY
  • Front Desk Agent Customer Service training
  • Cleaning / Janitorial Specialist new skills academy
  • Property Management basics Fair Housing Laws & HOA
  • OSHA 30
  • Support Coordinator-Case Management
  • Insurance Agent pre-exam training Life, Medical, Property & Casualty

Volunteer Experience

  • Nathaniel Mission Market, Volunteer
  • American Legion Auxiliary, Member

Previous Experience

  • Bartender/Cook/Host, Server, Columbias Steak House, Lexington, Lexington, KY
  • Server-Bartender, Churchill Down Events, Lexington, Lexington, KY
  • Short order cook, Waitress, Fifth Street Diner, TikTok Diner (24hr), Lexington, Lexington, KY
  • Banquet Server / Event set-up, Various events in Kentucky, Ohio
  • Front Desk Clerk, Ramada, Holiday Inn Express
  • Full-Service Bar & Restaurant, Gennaro's Metairie Louisiana
  • CLEANING JANITORIAL/PORTER, Bluegrass Auto Sales Office Assistant Title Clerk Sales, Auction, Recovery

Timeline

Licensing Credentialing Specialist

KENTUCKY DEPARTMENT TRANSPORTATION
06.2023 - 11.2023

Terminal Operations Warehouse Coordinator

US PACK LOGISTICS LML
01.2022 - 05.2023

Front Desk Agent

Ramanda Inn Hotel & lounge
05.2020 - 11.2022

Warehouse Maintenance Asst. On-site Coordinator

Lockheed Martin
03.2019 - 12.2021

Brand Ambassador/ Event Staff/ Food&Beverage

ELEVATE
01.2019 - 12.2024

Stagehand Coordinator

I.A.T.S.E Local 346 & Local 17
01.2019 - 10.2024

Operations Administrator

SPEEDY DELIVERY LLC
07.2016 - 02.2019

Administrative Asst/ Credentialing Specialist

Commonwealth of Kentucky/ State of Kentucky
02.2015 - 07.2016

Utilization Review Coordinator

ANTHEM BlueCross & BlueShield
01.2014 - 01.2015

Clinical Nurse + Billing Office Specialist

Western Kentucky Orthopaedic & Neurosurgical Associates
07.2010 - 01.2014

Associate of Science - Business Administration and Management

Bluegrass Community & Technical College

Bachelor of Science - Nursing

University of Kentucky
Pamela K Callahan