Pamela Kennedy
Sheridan,AR
Summary
Dynamic and customer-focused professional with extensive experience at Dollar Tree, excelling in cash handling and inventory management. Proven ability to enhance customer satisfaction through exceptional service and maintain a clean, organized environment. Recognized for building strong relationships with customers, fostering loyalty, and driving repeat business.
Overview
12
12
years of professional experience
Work History
Gas Station Clerk
Raptor
Sheridan AR
08.2023 - Current
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Maintained a clean and organized store environment for improved customer experience.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Delivered exemplary customer service and warmly greeted guests.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
- Cleaned up gas and other spills in accordance with spill procedures.
- Rang up customers' orders by scanning products and keying prices into register.
- Built trustful relationships with customers to encourage return visits.
- Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
- Educated customers on promotional offers and loyalty programs, increasing participation rates and repeat business.
Assistant Manager
Dollar Tree
Sheridan AR
06.2021 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Assistant Manager
Liz's Heath Market
Conway, AR
05.2015 - 03.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Cashier
Walmart
Sheridan AR
03.2013 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Diploma - English
White Hall High
White Hall AR05.1980
Skills
- Customer service and assistance
- Cleanliness and hygiene
- Operating cash register
- Stocking shelves
- Fuel pumping
- Cash handling expertise
- Adaptability and resilience
- Stock replenishment
- Inventory maintenance
- Payment processing
Timeline
Gas Station Clerk
Raptor
08.2023 - Current
Assistant Manager
Dollar Tree
06.2021 - 09.2023
Assistant Manager
Liz's Heath Market
05.2015 - 03.2019
Cashier
Walmart
03.2013 - 03.2015
Diploma - English
White Hall High