Pamela Kerver
Newville,PA
Summary
Experienced administrative professional with over 20 years of diverse expertise in customer service, office management, and healthcare support. Proven track record in leadership, process improvement, and providing top-notch assistance in high-pressure environments. Highly skilled in office operations, including managing accounts, overseeing compliance documentation, dispatching, and coordinating projects. Known for excellent communication and problem-solving abilities, a strong work ethic, and a commitment to punctuality and team collaboration.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Office Manager
Raelyn Transport LLC
Newville, PA
09.1999 - Current
- Lead all customer-facing interactions, managing inquiries and resolving issues promptly.
- Oversee office operations, including accounts receivable and payable, streamlining workflows and ensuring financial accuracy.
- Efficiently dispatch loads, ensuring timely deliveries and coordination across the team.
- Manage the acquisition of required bonds and certificates, ensuring compliance with industry regulations.
Special Olympic Coordinator, Administrative Assistant, Paraeducator, AT Assistant
Big Spring School District
Newville, PA
09.2006 - 04.2020
- Coordinated and led the Local Special Olympics event, overseeing logistics, volunteer coordination, and participant management.
- Ensured all service providers were compliant with the required clearances, enhancing safety and security for students and staff.
- Supported students in the classroom, assisting with academic tasks and using assistive technologies to promote accessibility.
- Provided training and guidance on various apps/extensions to aid students with disabilities in achieving educational goals.
Dental Assistant
Dr. DiGiallorenzo
Collegeville, PA
04.2004 - 02.2006
- Assisted with a variety of dental procedures, including periodontal treatments and oral surgeries, ensuring patient comfort and optimal care.
- Managed patient records, charting, and filing systems, maintaining high standards of accuracy and confidentiality.
- Handled front desk duties, coordinating appointments, patient intake, and billing inquiries.
Dental Assistant
Dental Power and Dr. Wechtler
Montgomery County, PA
01.1990 - 01.2004
- Assisted with a variety of dental procedures and ensuring patient comfort and optimal care.
- Managed patient records and charting.
Education
High School Diploma -
Souderton High School
Souderton, PA06-1989
Skills
Office administration
Workflow optimization
Customer relationship management
Team coordination
Computer applications
Dental terminology
Project management
Problem solving
Communication
Certification
- Dental X-rays State Board of Dentistry of Harrisburg, PA
- Safety, regulatory compliance, driver relations, and financing- NASTC Gallatin, TN
- Paraeducator- Credential for Special Education
References
References available upon request.
Timeline
Special Olympic Coordinator, Administrative Assistant, Paraeducator, AT Assistant
Big Spring School District
09.2006 - 04.2020
Dental Assistant
Dr. DiGiallorenzo
04.2004 - 02.2006
Office Manager
Raelyn Transport LLC
09.1999 - Current
Dental Assistant
Dental Power and Dr. Wechtler
01.1990 - 01.2004
High School Diploma -
Souderton High School
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