Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Pamela Kierce

York,SC.

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Schaeffler Group USA
Fort Mill, SC
01.2013 - 05.2021
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Responded to customer requests for products, services and company information.
    • Processed customer adjustments to maintain financial accounts.
    • Provided primary customer support to internal and external customers.
    • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
    • Answered product and service questions, suggesting other offerings to attract potential customers
    • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
    • Answered customer telephone calls promptly to avoid on-hold wait times

Purchasing Coordinator

Schaeffler Group USA
Fort Mill, SC
01.2007 - 12.2012
  • Monitored all purchase requisitions, created purchase orders and handled adjustments with vendors.
  • Maintained consistent email communication with plants and suppliers to confirm and track orders and revisions on purchase orders.
  • Verified delivery of correct materials amounts to production pallets at right time.
  • Collaborated with internal and external customers and managed all pricing and availability of all products.
  • Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
  • Performed monthly reconciliation of open purchasing orders.
  • Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders

Education

High School Diploma -

Concord High School
Concord, CA

Skills

  • Multitasking and Prioritization
  • Order and Refund Processing
  • Upselling Products and Services
  • Verbal and Written Communication
  • Issue and Complaint Resolution
  • De-escalation Techniques
  • Creative Problem Solving
  • Customer Retention Strategies
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Data Entry and Maintenance

Timeline

Customer Service Representative

Schaeffler Group USA
01.2013 - 05.2021

Purchasing Coordinator

Schaeffler Group USA
01.2007 - 12.2012

High School Diploma -

Concord High School

Similar Profiles

CREATE PROFILE
Pamela Kierce