Pamela Kincaid

• Led branch operations prioritizing personalized service and operational excellence to ensure effective daily support.
• Utilized time management and CRM skills to enhance client satisfaction and streamline team processes.
• Support strong customer relationships and high-quality service.

Coordinated Horizon Bank acquisition efforts, facilitating seamless transition for branch operations.

• Managed branch operations for Horizon Bank under daily banking procedures.
• Monitored financial performance of the branch on a monthly basis.
• Monitored cash controls and vault access, ensuring compliance with security protocols and accurate branch balancing.
• Supervised teller staff and reinforced customer service standards.
• Conducted performance reviews for all branch employees, fostering professional development and accountability.

• Supported branch operations from Oct 2018 to Jun 2020, facilitating daily banking tasks and enhancing customer service.
• Provided administrative support as Executive Assistant from Jul 2017 to Oct 2018, using communication and analytical skills along with.
• Assisted customers in Houghton Lake and Prudenville offices from Apr 1998 to Jul 2017, managing communication, sales, loans, and customer service.
• Processed teller transactions from Mar 1997 to Jul 2017, contributing to retail sales and customer service.