Pamela Kinder
Martinsburg,United States
Summary
Dynamic Production Supervisor with a proven track record at Macy’s Supply Chain, excelling in quality control and team leadership. Spearheaded continuous improvement initiatives, consistently surpassing production targets while enhancing product quality. Adept at training and mentoring staff, fostering a culture of safety and compliance to drive operational excellence.
Overview
26
26
years of professional experience
Work History
Production Supervisor
Macy’s Supply Chain
10.2013 - 05.2025
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of 35-120 production associates, overseeing productive production processes and meeting all deadlines.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Evaluated existing production processes and identified areas for improvement.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
Technical Service Representative/Engineering
Nextel Communications Systems
09.1999 - 05.2006
- Provided technical support to customers, resolving issues through effective communication and troubleshooting methods.
- Analyzed customer feedback to identify trends and areas for product improvement, enhancing overall service quality.
- Collaborated with cross-functional teams to streamline processes, improving response times for customer inquiries.
- Developed training materials for new hires, ensuring consistent knowledge transfer and adherence to company standards.
Education
No Degree - Customer Service & Business Management
Blue Ridge Community & Technical College
Martinsburg WV Skills
- Quality control
- Continuous improvement
- Production management
- Training and mentoring
- Production planning
- Process improvement
- Equipment monitoring
- Materials handling
- Production and processing
- Standard operating procedures
- Workflow optimization
- Operations management
- Staff development
- Schedule development
- Inventory coordination
- Process documentation
- Scheduling coordination
- Inventory management
- Business management
- Supply chain distribution
- Compliance
- Employee leadership
- Problem-solving
- Staff supervision
- Team collaboration and leadership
- Decision-making
- Coaching and mentoring
- Continuous improvements
- Safety procedures
- Coordinating daily operations
- Computer skills
- Performance monitoring
- Hiring and training
- Critical thinking
- Conflict resolution
- Active listening
- Documentation and reporting
- Production coordination
- MS office
- Shift scheduling
- Safety management
- Relationship building
- Performance reporting
- Process improvement strategies
- Performance improvement
- Equipment troubleshooting
- Customer service
- Equipment maintenance
- Regulatory compliance
- Incidents management
- Materials inspection
- Assigning work
- Work area inspection
- Work Planning and Prioritization
- Housekeeping oversight
- Manufacturing and distribution
- Supply chain management
- Priority management
- Equipment operation
- Worker training
- Staff management
- Production targets
Giving Back
I gathered several very well respected people and formed a committee. They elected me president of the Northern Pocahontas County Health Care Clinic. Together we applied for and received over $200,000 dollars of Federal Funding for the renovation of a building and to start up a health care facility in rural West Virginia. Non-Profit Organization.
Timeline
Production Supervisor
Macy’s Supply Chain
10.2013 - 05.2025
Technical Service Representative/Engineering
Nextel Communications Systems
09.1999 - 05.2006
No Degree - Customer Service & Business Management
Blue Ridge Community & Technical College
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