Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Hamilton King

Perry

Summary

Dynamic professional with experience in retail and Banking operations and customer service. Proven track record in team building and leadership, enhancing efficiency and customer loyalty. Skilled in problem-solving and time management, consistently achieving operational excellence and fostering a positive work environment.

Overview

37
37
years of professional experience

Work History

Assistant Store Manager

Bealls
05.2021 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Senior Payroll Specialist

Paychex, Inc
12.1999 - 04.2019
  • Partnered with benefits administration team to integrate benefit deductions into the payroll system seamlessly.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Provided training for junior staff members on proper payroll practices, fostering professional growth within the department.
  • Adjusted tax withholdings according to employee requests while adhering to federal regulations thus avoiding penalties or fines.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Reconciled health care benefits, tax contributions, and retirement accounts to facilitate large-scale account reconciliations.

Customer Service Representative

Bank Of Central Florida
08.1997 - 12.1999
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Sought ways to improve processes and services provided.
  • Trained staff on operating procedures and company services.

Banking Representative

Nationsbank
08.1988 - 08.1997
  • Managed risk effectively by conducting thorough credit assessments before approving loans or lines of credit.
  • Assisted bank management in meeting regulatory compliance requirements through diligent record-keeping and documentation.
  • Increased customer satisfaction by addressing and resolving banking-related inquiries in a timely manner.
  • Assisted customers with account management, resulting in greater financial control and organization.
  • Processed transactions accurately, maintaining strict adherence to established procedures and regulations.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Education

Associate of Arts - Academic Studies

Seminole State College of Florida
Sanford, FL

Academic Study

Lyman High School
Longwood
05-1980

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Time management
  • Team building and leadership

Timeline

Assistant Store Manager

Bealls
05.2021 - Current

Senior Payroll Specialist

Paychex, Inc
12.1999 - 04.2019

Customer Service Representative

Bank Of Central Florida
08.1997 - 12.1999

Banking Representative

Nationsbank
08.1988 - 08.1997

Associate of Arts - Academic Studies

Seminole State College of Florida

Academic Study

Lyman High School

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