Pamela Kirch
Charleston
Summary
Dynamic and adaptable professional with a proven track record at United Airlines, excelling in customer service and teamwork. Recognized for enhancing passenger satisfaction through effective problem-solving and a friendly demeanor. Committed to continuous improvement, leveraging strong communication skills to foster positive relationships and ensure safety and comfort in high-pressure environments.
Overview
36
36
years of professional experience
Work History
Single Mother
Life
12.1996 - 10.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Certified Home Health Aide
Right at Home
02.2008 - 09.2011
- Assisted clients with daily living activities, promoting independence and comfort in home settings.
- Monitored client health indicators, reporting changes to healthcare professionals for timely intervention.
- Provided companionship and emotional support, enhancing overall well-being and quality of life for clients.
- Collaborated with multidisciplinary teams to develop tailored care plans addressing individual client needs.
- Maintained accurate records of care provided, ensuring compliance with regulatory standards and agency policies.
- Implemented safety protocols to protect clients during mobility assistance and personal hygiene tasks.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided mobility assistance such as walking and regular exercising.
- Scheduled appointments and coordinated transportation, ensuring clients attended necessary medical visits consistently.
- Provided companionship reducing feelings loneliness isolation improving patient''s overall emotional wellbeing.
- Collaborated with healthcare professionals to develop personalized care plans, optimizing patient outcomes and satisfaction.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Delivered exceptional personal care while maintaining dignity for each individual client respecting privacy boundaries at all times.
- Promoted patient mobility by assisting with exercises and ambulation, reducing the risk of injury or complications from prolonged immobility.
- Assisted patients with daily living activities, enhancing their quality of life and promoting independence.
- Performed light housekeeping tasks for patients, creating a clean and comfortable living environment conducive to healing.
- Improved patient well-being by providing compassionate and attentive care in their homes.
Bank Teller
Kearney Bank
01.2005 - 01.2006
- Processed customer transactions accurately and efficiently, ensuring a positive banking experience.
- Assisted customers with account inquiries and provided detailed information on banking products.
- Maintained cash drawer accuracy through diligent monitoring and reconciliations at day's end.
- Collaborated with team members to streamline workflow and enhance service delivery in the branch.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Florist Assistant
Darlene’s Purple Rose
03.2003 - 03.2004
- Assisted in preparing floral arrangements for various occasions, ensuring freshness and presentation quality.
- Supported inventory management by restocking flowers and supplies to maintain optimal levels.
- Engaged with customers to understand their needs, providing personalized recommendations on flower selections.
- Maintained cleanliness of work areas, adhering to safety and sanitation standards in floral design processes.
- Learned basic floral design techniques through hands-on training and mentorship from senior florists.
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment for all staff members.
- Prepared incoming flower stocks for inclusion in arrangements, bouquets and Type.
- Provided exceptional customer service by greeting customers warmly, answering questions about products and services, and offering suggestions when needed.
- Provided customers with courteous, knowledgeable, and efficient service.
- Supported head florist with daily tasks, improving overall efficiency and workflow within the store.
- Designed general purpose and special occasion flower arrangements using recommended floral design guidelines.
- Prepared flowers for sale by trimming stems, removing leaves, and arranging them attractively in vases or other containers according to best practices for visual appeal and longevity.
- Nurtured flowers to maintain quality and promote longevity.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Provided customers with care directions for flower arrangements.
Flight Attendant/ Coordinator
United Airlines
09.1975 - 06.2002
- Delivered exceptional customer service, ensuring passenger comfort and safety throughout flights.
- Supported pre-flight preparations by conducting safety checks and organizing cabin supplies efficiently.
- Addressed passenger inquiries and concerns promptly, fostering a positive travel experience.
- Collaborated with crew members to execute emergency procedures, promoting a secure environment onboard.
- Facilitated communication between passengers and flight deck, enhancing operational efficiency during flights.
- Participated in regular training sessions to maintain compliance with safety regulations and industry standards.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Answered passenger questions and provided solutions to issues arising during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
- Conducted safety demonstrations before each flight, enhancing passengers' understanding of emergency procedures.
- Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
- Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
- Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
Education
Associate of Arts - Teaching, Liberal Arts
Keystone College
La Plume, PA06.1969
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Additional Information
I retired from United Airlines in 2002 after 32 years working as a flight attendant and coordinator @ Newark Airport for UAL. After this, I worked many jobs. Some of them were life insurance, working the register and grill in a deli, working in a bank as a teller, working as a florist in a florist store until it was sold and closed. I then trained to become a certified home health aid. I worked at this job until I moved to North Carolina in 2011. I did not seek any formal employment angain until recently, 2025.
Timeline
Certified Home Health Aide
Right at Home
02.2008 - 09.2011
Bank Teller
Kearney Bank
01.2005 - 01.2006
Florist Assistant
Darlene’s Purple Rose
03.2003 - 03.2004
Single Mother
Life
12.1996 - 10.2011
Flight Attendant/ Coordinator
United Airlines
09.1975 - 06.2002
Associate of Arts - Teaching, Liberal Arts
Keystone College