Pamela Kleckner

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Assisted in recruiting, hiring and training of team members.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Facilitated interdepartmental collaboration for improved decision-making processes within the organization.
• Ensured smooth operations with efficient scheduling, budgeting, and resource allocation.
• Boosted overall satisfaction of participants by tailoring activities to individual needs and preferences.
• Optimized resources by negotiating contracts with vendors and suppliers for equipment purchases or rentals.
• Maintained compliance with industry standards and regulations pertaining to recreational programming and facility management.
• Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
• Developed strong relationships with residents and their families, fostering a supportive community environment.
• Boosted social interaction among residents through organizing regular events, outings, and group activities.
• Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
• Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
• Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
• Integrated cognitive stimulation techniques into daily programming for improved mental health outcomes among participants suffering from dementia or related conditions.
• Developed robust monthly life enrichment calendar and published electronically and in print.
• Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
• Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
• Collaborated with interdisciplinary teams to create holistic care plans addressing the physical, cognitive, emotional, and social needs of each resident.
• Established partnerships with local organizations to provide additional resources and opportunities for residents'' enrichment.
• Increased physical fitness levels among residents by designing exercise programs tailored to individual abilities and preferences.
• Assigned work to staff, set schedules, and motivated strong performance in key areas.
• Adapted programming in response to changing resident needs or interests, demonstrating flexibility and a commitment to providing person-centered care.
• Trained and supervised staff to consistently meet performance goals and customer service standards.

Helped to create and maintain not only an activity program for people with dementia but an environment where people with dementia thrive.

Also assisted to design and provide the educational piece of a program called the "NET" program (Neurocognitive Engagement Therapy) which was a program at Phoebe that was published by which therapy staff treating residents on short term rehab neighborhoods with dementia would learn how to reach their residents utilizing Montessori methods and person centered care.

Have had several positive advertisement opportunities for activity programming both at Phoebe and Morningstar through WFMZ and the Morning Call.