Open To Work
Hi, I’m
Pamela Kline
Longmont,CO
Summary
Detail-oriented patient registration specialist with expertise in patient registration, insurance verification, and payment processing. Proven ability to maintain HIPAA compliance while delivering exceptional customer service. Skilled in optimizing check-in and checkout processes to improve patient satisfaction and operational efficiency.
Overview
10
years of professional experience
Work History
Orthopaedic & Spine Center of the RockiesLongmont, CO
Patient Registration Specialist
04.2024 - Current
Job overview
- Greet patients and visitors, verify patient information, and collect payments for current or upcoming services.
- Ask various questions of patients to obtain the information necessary for the check-in process.
- Provide guidance and assist patients in the proper completion of forms related to the registration and checkout process.
- Follow established procedures and privacy regulations while registering new patients into the system.
- Maintain up-to-date reference materials on insurance plans, as provided by management.
- Utilize multiple computer systems (EPIC, AllScripts, Athena, Care Narrative, and OneSource) to access patient information, update records, and verify insurance eligibility.
- Handle patient inquiries regarding registration, checkout procedures, and requirements.
- Schedule appointments for patients using an electronic medical record system.
- Process payments from patients accurately, according to established procedures.
- Assist in training new Patient Registration/Checkout Specialists on various duties related to the job role.
- Collaborate closely with clinical staff members regarding scheduling conflicts or questions during the patient checkout process.
- Strive for excellent customer service by ensuring that patients or visitors are treated in a professional, courteous manner at all times, and offer assistance if patients or visitors encounter difficulties.
- Maintain confidentiality of all protected health information at all times, as required by HIPAA regulations.
Laramie County School District 1Cheyenne, Wyoming
Receptionist Secretary
10.2021 - 04.2024
Job overview
- As a receptionist and secretary, I used a combination of customer service and clerical skills to coordinate communications by handling calls and emails, while interfacing with visitors.
- Assisted visitors who entered the facility, and supported various levels of administrative support.
- Interacted with administrators, teachers, students, families, and guests.
- Served as a representative of the school, while providing excellent customer service at all times when interacting with both internal and external visitors. I took pride in being the first contact a person meets when they enter to make a positive impression on all visitors.
- Monitored the front door camera and locks to ensure the security and safety of students and school personnel, while working closely with the SRO and principal to maintain facility security and safety standards.
- I also served as the Attendance Secretary's backup, provided administrative support to the Office Manager and staff, enhancing overall operations.
- Maintained a neat reception area by organizing materials and tidying up furniture, ensuring cleanliness and a professional atmosphere in the reception area.
- Coordinated meeting room bookings and updated the schedule as needed while maintaining the upkeep of meeting rooms.
- Participated in emergency response drills and maintained knowledge of safety procedures.
Laramie County School District 1Cheyenne, Wyoming
Pals Paraeducator
10.2019 - 10.2021
Job overview
- Under the direct supervision of a certified teacher, assisted students in reaching academic, personal, and behavioral goals.
- Monitored and adhered to the student's daily schedule and behavior plan to ensure consistency and academic/behavioral success.
- Adapted classroom activities, assignments, and made accommodations under the direction of the special education teacher.
- Interacted daily to demonstrate appropriate social behavior to develop students' daily living and behavioral skills.
- Employed and supported appropriate de-escalation and restraint techniques, as needed, to maintain a safe environment.
- Supported individual medical and personal needs, as instructed by a health care professional, after attending training. My duties included administering first aid, oxygen, and performing diapering, tube feeding, toileting, etc.
- Provided verbal feedback and/or written documentation, and reported observations and incidents related to specific students. Maintained manual and electronic files and records as required.
- Observed students daily to evaluate progress toward IEP objectives, and/or implement accommodations or modifications to maximize student learning.
- Assisted in making copies, organizing, and maintaining classroom materials, equipment, and work areas to maximize student learning, provide a safe learning environment, and meet mandated requirements.
- Assisted other personnel as required, maintained records, worked with other classroom teachers, filed paperwork, organized rooms, duplicated, laminated, corrected papers, etc.
- Responded to emergency situations for the purpose of resolving immediate safety concerns, and directing appropriate personnel for resolution.
- Attended meetings and in-service training as required, and performed all other duties as assigned.
Laramie County School District 2Burns, Wyoming
Paraeducator, Special Education
08.2016 - 10.2019
Job overview
- Combined discipline plan and various lesson plans to increase concentration, participation, and progress of student accountability.
- Observed and documented behaviors and actions.
- Communicated and promoted a positive attitude with all students.
- Escorted students to the restroom, cafeteria, outside, and on field trips.
- Provided individual students with personalized educational, behavioral, and emotional support.
- Assisted special education teacher and supported students by following a plan of action for development.
- Supervised student activities in the classroom and halls to ensure their safety.
- Modeled classroom behavior and ensured that students followed it.
- Encouraged students to take part in specially designed programs.
- Served as a model in developing students' confidence and enforced positive behavior.
- Handled emergencies or problems related to the health or behavior of students while keeping the lead case worker informed.
- Ensured confidentiality of student and progress information.
- Worked on a one-on-one basis with students who needed special attention.
Education
Brookhaven CollegeSan Antonio, TX
Some College (No Degree) from Business
University of Texas Health ScienceSan Antonio, TX
Some College (No Degree) from Business
San Antonio CollegeSan Antonio, TX
Some College (No Degree) from Business
Keypunch Trade SchoolSan Antonio, TX
Certificate
MacArthur High SchoolSan Antonio, TX
High School Diploma
Skills
- Patient registration and insurance verification
- Electronic medical records management
- Payment processing and HIPAA compliance
- Customer service excellence
- Ability to work under pressure, teamwork
- Quick learner, self-motivation
- Detail oriented, problem solver
Timeline
Patient Registration Specialist
Orthopaedic & Spine Center of the Rockies
04.2024 - Current
Receptionist Secretary
Laramie County School District 1
10.2021 - 04.2024
Pals Paraeducator
Laramie County School District 1
10.2019 - 10.2021
Paraeducator, Special Education
Laramie County School District 2
08.2016 - 10.2019
Brookhaven College
Some College (No Degree) from Business
University of Texas Health Science
Some College (No Degree) from Business
San Antonio College
Some College (No Degree) from Business
Keypunch Trade School
Certificate
MacArthur High School
High School Diploma